BlackBerry UEM vs. IBM MaaS360

BlackBerry UEM is well-suited if you are looking for an all-in-one mobile security management platform. From the initial rollout and install of the software onto a device, to the deactivation and removal off the network, it works well and is easy to maintain. The one area where it could still use improvement is working with iOS devices, due to the non-native app functionality.

Incentivized

Enrolling bulk devices through the Device Enrollment Program (DEP) is simple, straightforward, and quick. Multiple methods for device enrollment are available, including barcode scanning, email, and manual entry via the platform. App synchronization between Apple Business Manager (ABM) and the MaaS360 platform occurs swiftly. Additionally, app distribution and removal are efficiently managed on the platform.

Incentivized

• Separates your mobile device into a personal and work environments
• It does not allow corporate data to be accessed by social media or other 3rd party apps like Facebook and WhatsApp unless specified.
• It allows a company to securely expand the services offered within its network to mobile devices.

Incentivized

• It's a robust and intuitive UEM that it is very easy to use and Install.
• It's easy to protect our data and information on every device.
• Increase mobile security and threat management. Hence improves our cyber security.
• Seamless integration with all our security system to boost our security on all our devices.

Incentivized

• Licensing costs could be streamlined and easier to manage
• Functionality could be improved with iOS devices

Incentivized

• After attempts to reset a passcode sometimes a phone will become disabled. When a phones IOS is locked their is no way to successfully send a passcode without wiping the phone
• Need an easier way to change the email if you create it wrong and the phone is already deployed. Sometimes the selective wipe does not always work as it should.
• Too many alerts.

Incentivized

If given a choice, I would like to access office emails directly using Microsoft Exchange. Entering login passwords every five minutes seems painful and syncing of emails is not done in real time.

Rock solid solution with highly accessible support when needed. We do not want to interact with MaaS360 on a daily basis but when an issue occurs we are always able to find resolution due to the various support resources we have access to

Incentivized

Having years of experience with MDM and experiencing the evolution of the granularity of the functionality MDM's have had to evolve, no MDM is ever "easy" to use. MaaS360 rises to the top however, because zero day changes are always ahead of the competition. A huge benefit with MaaS360 and IBM's approach to supporting these changes is that they seldom change configuration work flows. Competing Vendors always arbitrarily change workflows which requires a significnat ongoing learning curve in order to maintain technical competence

Incentivized

Never had an outage in 11 years of using this solution

Incentivized

typically very consistent but occasionaly some lag

Incentivized

If you have a serious issue with your on-premise installation, access to support can take a bit to get someone on the phone, and it can take some time to rectify, given the complexity of the software. In my experience, the support team does get you back up and running in critical scenarios, but you more than likely will be on some marathon calls, unless it is a very simple and known issue.

Incentivized

MaaS360's phone support has been decent the few times I have used it. In addition the person who on-boarded us has been available for additional questions after the process was over. However IBM could do a much better job in creating a user-friendly search engine and white-paper database to help people find topics. Right now finding info is more based on searching through white papers themselves.

Incentivized

The resources made available to me by IBM were Stellar. These resources remain available today and are extremely important as technology changes

Incentivized

To implement IBM Security MaaS360 with Watson, follow these steps: Set up the platform, enroll devices, configure policies and settings, monitor and manage devices. Implementing it can help organizations to securely manage and monitor the use of mobile devices and related resources in their networks, improving security and productivity for their users.

Incentivized

When I compared Black BerryUEM (formerly Good) with MaaS360 and AirWatch at the time, BlackBerry UEM (formerly Good) offered better integration into the network as well as better mobile clients to execute work. Access to 3rd party apps that can be used e.g., ability to synchronize and edit notes. This, however, may have changed in recent years.

Incentivized

Intune claims to be free, but if you need certain features you actually have to pay for it. So the "free" claim does not fly. In addition, pushing policies can take hours with Intune. In comparison with IBM MaaS360, where policies are changed within minutes. The usability and versatility of IBM MaaS360 is no match for Intune

Incentivized

Rock solid, consistent solution

Incentivized

• Increased employee efficiency because email and calendar data is accessible anytime, anywhere
• Possibility for missed emails or late replies over a period of time because the app does not automatically refresh on a normal schedule

• MaaS360 has helped reduce the costs associated with managing and securing mobile services, like the cost of IT support and the cost of replacing lost devices.
• MaaS360 has helped our remote sales team make sure they always have the latest information hence reducing any miscommunication with the customer.

Incentivized