BMC FootPrints vs. BMC Helix ITSM
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 BMC FootPrints | Score8.5 out of 10 | N/A | BMC FootPrints is an IT service management (ITSM) solution featuring workload automation. | N/A |
BMC Helix ITSM | Score9 out of 10 | N/A | BMC Helix ITSM replaces Remedy. It is a broad suite of ITSM, tools with strong integrations to other BMC tools and in-built ITAM. The product is used mainly by global brands and is offered in on-premise and SaaS configurations. | N/A |
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| Editions & Modules | No answers on this topic |
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| Offerings |
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
| Additional Details | — | — | ||||||||||||||
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| BMC FootPrints | BMC Helix ITSM | |||||||||||||||||||||||||
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| Incident and problem management |
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| ITSM asset management |
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| Change management |
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| BMC FootPrints | BMC Helix ITSM | |
|---|---|---|
| Likelihood to Recommend | 8.4 | 9.0 |
| Likelihood to Renew | 8.6 | 8.5 |
| Usability | 8.0 | 8.7 |
| Support Rating | 8.0 | 3.0 |
| Online Training | - | 6.0 |
| Implementation Rating | - | 6.6 |
| Configurability | - | 5.0 |
| Product Scalability | - | 8.0 |
| Vendor post-sale | - | 7.0 |
| Vendor pre-sale | - | 8.0 |