TrustRadius: an HG Insights company

BMC FootPrints vs. BMC Helix Remedyforce

Save this comparison

Save this comparison

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    BMC FootPrints

    Score8.5 out of 10
    N/ABMC FootPrints is an IT service management (ITSM) solution featuring workload automation.N/A

    BMC Helix Remedyforce

    Score8.7 out of 10
    N/ABMC Helix Remedyforce is a cloud-delivered SaaS solution for IT Helpdesk and Ticketing Management.

    $67.90

    per user/per month

    Pricing
    BMC FootPrintsBMC Helix Remedyforce
    Editions & Modules
    No answers on this topic
    BMC Helix Remedyforce
    $67.90
    per user/per month
    Offerings
    Pricing Offerings
    BMC FootPrintsBMC Helix Remedyforce
    Free Trial
    NoYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeOptional
    Additional Details——
    More Pricing Information
    Community Pulse
    BMC FootPrintsBMC Helix Remedyforce
    Considered Both Products
    BMC Software Inc.
    Chose BMC FootPrints
    We haven't used any others besides this one, but we did evaluate BMC Remedyforce, SysAid, and ServiceNow. Remedyforce and ServiceNow seem much more advanced and difficult to use, though I'm sure they are probably much more feature-rich once you get used to them, but the …
    Incentivized
    Chose BMC FootPrints
    Both are developed from the same vendor but Footprints is so complete for all the configurations that we need (we are a medium business company). BMC Remedy has a little more friendly interface but it doesn't meet our needs. We prefer a product that fits better our needs to a …
    Incentivized
    BMC Software Inc.
    Chose BMC Helix Remedyforce
    I preferred Remedyforce over Footprints because I liked the UI more and found it just easier to navigate in the SFDC platform.
    I preferred JIRA because of the Confluence plugin which made linking issues and change requests to content much more efficient.
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    BMC FootPrintsBMC Helix Remedyforce
    Incident and problem management
    Comparison of Incident and problem management features of BMC FootPrints and BMC Helix Remedyforce
    Feature
    BMC FootPrints
    8.1
    9 Ratings
    BMC Helix Remedyforce
    7.7
    7 Ratings
    Organize and prioritize service tickets9.09 Ratings9.07 Ratings
    Expert directory7.04 Ratings6.05 Ratings
    Service restoration6.02 Ratings9.07 Ratings
    Self-service tools7.07 Ratings7.95 Ratings
    Subscription-based notifications10.06 Ratings6.06 Ratings
    ITSM collaboration and documentation9.06 Ratings8.07 Ratings
    ITSM reports and dashboards9.07 Ratings8.07 Ratings
    ITSM asset management
    Comparison of ITSM asset management features of BMC FootPrints and BMC Helix Remedyforce
    Feature
    BMC FootPrints
    7.9
    7 Ratings
    BMC Helix Remedyforce
    8.0
    7 Ratings
    Configuration mangement7.77 Ratings9.07 Ratings
    Asset management dashboard8.05 Ratings9.05 Ratings
    Policy and contract enforcement8.04 Ratings6.03 Ratings
    Change management
    Comparison of Change management features of BMC FootPrints and BMC Helix Remedyforce
    Feature
    BMC FootPrints
    9.0
    4 Ratings
    BMC Helix Remedyforce
    9.0
    7 Ratings
    Change requests repository9.03 Ratings9.07 Ratings
    Change calendar9.03 Ratings9.07 Ratings
    Service-level management9.04 Ratings9.07 Ratings
    User Ratings
    BMC FootPrintsBMC Helix Remedyforce
    Likelihood to Recommend
    8.4
    (18 ratings)
    9.0
    (12 ratings)
    Likelihood to Renew
    8.6
    (9 ratings)
    7.5
    (4 ratings)
    Usability
    8.0
    (2 ratings)
    -
    (0 ratings)
    Support Rating
    8.0
    (4 ratings)
    8.0
    (1 ratings)
    Implementation Rating
    -
    (0 ratings)
    7.0
    (1 ratings)