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A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
BMC FootPrints | Score8.5 out of 10 | N/A | BMC FootPrints is an IT service management (ITSM) solution featuring workload automation. | N/A |
BMC Helix Remedyforce | Score8.7 out of 10 | N/A | BMC Helix Remedyforce is a cloud-delivered SaaS solution for IT Helpdesk and Ticketing Management. | $67.90 per user/per month |
| BMC FootPrints | BMC Helix Remedyforce | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Editions & Modules | No answers on this topic |
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| Offerings |
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| Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
| Additional Details | — | — | ||||||||||||||
| More Pricing Information | ||||||||||||||||
| BMC FootPrints | BMC Helix Remedyforce | |
|---|---|---|
| Considered Both Products | ||
| Key User Insights | ||
| Would buy again | ||
No answers on this topic | No answers on this topic | |
| Delivers good value for the price | ||
No answers on this topic | No answers on this topic | |
| Happy with the feature set | ||
No answers on this topic | No answers on this topic | |
| Lived up to sales and marketing promises | ||
No answers on this topic | No answers on this topic | |
| Implementation went as expected | ||
No answers on this topic | No answers on this topic | |
| BMC FootPrints | BMC Helix Remedyforce | |||||||||||||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Incident and problem management |
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| ITSM asset management |
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| Change management |
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| BMC FootPrints | BMC Helix Remedyforce | |
|---|---|---|
| Likelihood to Recommend | 8.4 | 9.0 |
| Likelihood to Renew | 8.6 | 7.5 |
| Usability | 8.0 | - |
| Support Rating | 8.0 | 8.0 |
| Implementation Rating | - | 7.0 |