TrustRadius: an HG Insights company

BMC FootPrints vs. Spoke

Save this comparison

Save this comparison

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    BMC FootPrints

    Score8.6 out of 10
    N/ABMC FootPrints is an IT service management (ITSM) solution featuring workload automation.N/A

    Spoke

    Score9.1 out of 10
    N/ASpoke, headquartered in San Francisco, offers their ticketing and request management app designed to support IT help desks, HR, or management with handling employee requests and assistance needs.N/A
    Pricing
    BMC FootPrintsSpoke
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    BMC FootPrintsSpoke
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Features
    BMC FootPrintsSpoke
    Incident and problem management
    Comparison of Incident and problem management features of BMC FootPrints and Spoke
    Feature
    BMC FootPrints
    8.1
    9 Ratings
    Spoke
    8.4
    4 Ratings
    Organize and prioritize service tickets9.09 Ratings7.34 Ratings
    Expert directory7.04 Ratings8.32 Ratings
    Service restoration6.02 Ratings10.01 Ratings
    Self-service tools7.07 Ratings8.63 Ratings
    Subscription-based notifications10.06 Ratings8.43 Ratings
    ITSM collaboration and documentation9.06 Ratings8.23 Ratings
    ITSM reports and dashboards9.07 Ratings8.02 Ratings
    ITSM asset management
    Comparison of ITSM asset management features of BMC FootPrints and Spoke
    Feature
    BMC FootPrints
    7.9
    7 Ratings
    Spoke
    9.0
    1 Ratings
    Configuration mangement7.77 Ratings9.01 Ratings
    Asset management dashboard8.05 Ratings00 Ratings
    Policy and contract enforcement8.04 Ratings9.01 Ratings
    Change management
    Comparison of Change management features of BMC FootPrints and Spoke
    Feature
    BMC FootPrints
    9.0
    4 Ratings
    Spoke
    8.3
    3 Ratings
    Change requests repository9.03 Ratings8.63 Ratings
    Change calendar9.03 Ratings8.32 Ratings
    Service-level management9.04 Ratings8.02 Ratings
    User Ratings
    BMC FootPrintsSpoke
    Likelihood to Recommend
    8.4
    (18 ratings)
    8.4
    (4 ratings)
    Likelihood to Renew
    8.6
    (9 ratings)
    -
    (0 ratings)
    Usability
    8.0
    (2 ratings)
    -
    (0 ratings)
    Support Rating
    8.0
    (4 ratings)
    8.0
    (1 ratings)