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BMC Helix Configuration Management Database (CMDB) vs. CA Service Management, with CA Service Desk Manager

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BMC Helix Configuration Management Database (CMDB)

21 Reviews and Ratings

CA Service Management, with CA Service Desk Manager

47 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    BMC Helix CMDB

    Score10 out of 10
    		N/AThe BMC Helix Configuration Management Database (CMDB, formerly known as Atrium CMDB) is a configuration management database.N/A

    CA Service Management

    Score6.8 out of 10
    		N/ACA Service Management, including CA Desk Manager, is a fully-featured ITSM platform, now from Broadcom. It competes with BMC Remedy, ServiceNow, FrontRange ITSM, Cherwell Service Management etc. It is based on technology acquired by CA in 2010 with Nimsoft, and is now supported by Broadcom since the 2018 acquisition.N/A
    Pricing
    BMC Helix CMDBCA Service Management
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    BMC Helix CMDBCA Service Management
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Features
    BMC Helix CMDBCA Service Management
    Incident and problem management
    Comparison of Incident and problem management features of BMC Helix Configuration Management Database (CMDB) and CA Service Management, with CA Service Desk Manager
    Feature
    BMC Helix Configuration Management Database (CMDB)
    -
    Ratings
    CA Service Management, with CA Service Desk Manager
    8.6
    6 Ratings
    Organize and prioritize service tickets00 Ratings9.76 Ratings
    Expert directory00 Ratings8.75 Ratings
    Service restoration00 Ratings8.46 Ratings
    Self-service tools00 Ratings8.66 Ratings
    Subscription-based notifications00 Ratings7.96 Ratings
    ITSM collaboration and documentation00 Ratings9.76 Ratings
    ITSM reports and dashboards00 Ratings7.55 Ratings
    ITSM asset management
    Comparison of ITSM asset management features of BMC Helix Configuration Management Database (CMDB) and CA Service Management, with CA Service Desk Manager
    Feature
    BMC Helix Configuration Management Database (CMDB)
    -
    Ratings
    CA Service Management, with CA Service Desk Manager
    9.2
    6 Ratings
    Configuration mangement00 Ratings9.76 Ratings
    Asset management dashboard00 Ratings10.03 Ratings
    Policy and contract enforcement00 Ratings8.03 Ratings
    Change management
    Comparison of Change management features of BMC Helix Configuration Management Database (CMDB) and CA Service Management, with CA Service Desk Manager
    Feature
    BMC Helix Configuration Management Database (CMDB)
    -
    Ratings
    CA Service Management, with CA Service Desk Manager
    9.1
    6 Ratings
    Change requests repository00 Ratings9.06 Ratings
    Change calendar00 Ratings8.64 Ratings
    Service-level management00 Ratings9.55 Ratings
    User Ratings
    BMC Helix CMDBCA Service Management
    Likelihood to Recommend
    10.0
    (7 ratings)
    9.0
    (12 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    4.1
    (6 ratings)
    Usability
    8.0
    (1 ratings)
    -
    (0 ratings)