BMC Helix ITSM vs. BMC Track-It!

BMC Helix ITSM

260 Reviews and Ratings

BMC Track-It!

44 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
BMC Helix ITSM	Score9 out of 10	N/A	BMC Helix ITSM replaces Remedy. It is a broad suite of ITSM, tools with strong integrations to other BMC tools and in-built ITAM. The product is used mainly by global brands and is offered in on-premise and SaaS configurations.	N/A
BMC Track-It!	Score6.5 out of 10	N/A	BMC's Track-It! (formerly Numara Track-It!) is an IT asset management, IT help desk, and license management solution.	N/A

Pricing

BMC Helix ITSM

BMC Track-It!

BMC Helix ITSM: Contact Sales

No answers on this topic

Pricing Offerings
BMC Helix ITSM	BMC Track-It!
Free Trial
No	No
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	No

No setup fee

No setup fee

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Community Pulse
Key User Insights
	BMC Helix ITSM	BMC Track-It!
Considered Both Products	BMC Software Inc. No answer on this topic	BMC Software Inc. Verified User Chose BMC Track-It! Wrike is a recent addition to our software inventory, which we are primarily using for Change Management and Project Management. Wrike does have a Service Desk (ticketing) functionality, but currently, it cannot do everything that BMC Track-It! can do in relation to ticketing. … Incentivized Helpful?
	Would buy again
	No answers on this topic	No answers on this topic
	Delivers good value for the price
	No answers on this topic	No answers on this topic
	Happy with the feature set
	No answers on this topic	No answers on this topic
	Lived up to sales and marketing promises
	No answers on this topic	No answers on this topic
	Implementation went as expected
No answers on this topic	No answers on this topic

Features

BMC Helix ITSM

BMC Track-It!

Comparison of Incident and problem management features of BMC Helix ITSM and BMC Track-It!
Feature	BMC Helix ITSM 8.5 92 Ratings	BMC Track-It! - Ratings
Organize and prioritize service tickets	9.191 Ratings	00 Ratings
Expert directory	8.662 Ratings	00 Ratings
Service restoration	8.774 Ratings	00 Ratings
Self-service tools	8.783 Ratings	00 Ratings
Subscription-based notifications	8.165 Ratings	00 Ratings
ITSM collaboration and documentation	8.281 Ratings	00 Ratings
ITSM reports and dashboards	8.382 Ratings	00 Ratings

Comparison of ITSM asset management features of BMC Helix ITSM and BMC Track-It!
Feature	BMC Helix ITSM 8.3 80 Ratings	BMC Track-It! - Ratings
Configuration mangement	8.777 Ratings	00 Ratings
Asset management dashboard	8.473 Ratings	00 Ratings
Policy and contract enforcement	7.957 Ratings	00 Ratings

Comparison of Change management features of BMC Helix ITSM and BMC Track-It!
Feature	BMC Helix ITSM 8.5 84 Ratings	BMC Track-It! - Ratings
Change requests repository	8.883 Ratings	00 Ratings
Change calendar	8.379 Ratings	00 Ratings
Service-level management	8.479 Ratings	00 Ratings

Comparison of IT Asset Management features of BMC Helix ITSM and BMC Track-It!
Feature	BMC Helix ITSM - Ratings	BMC Track-It! 5.8 15 Ratings
Software and hardware inventory tracking	00 Ratings	6.815 Ratings
License management	00 Ratings	5.715 Ratings
Asset lifecycle monitoring	00 Ratings	6.112 Ratings
Contract management	00 Ratings	4.09 Ratings
Asset relationship management	00 Ratings	6.312 Ratings

User Ratings
	BMC Helix ITSM	BMC Track-It!
Likelihood to Recommend	9.0 (100 ratings)	7.0 (18 ratings)
Likelihood to Renew	8.5 (8 ratings)	- (0 ratings)
Usability	8.7 (51 ratings)	- (0 ratings)
Support Rating	3.0 (10 ratings)	8.5 (4 ratings)
Online Training	6.0 (1 ratings)	- (0 ratings)
Implementation Rating	6.6 (2 ratings)	- (0 ratings)
Configurability	5.0 (1 ratings)	- (0 ratings)
Product Scalability	8.0 (1 ratings)	- (0 ratings)
Vendor post-sale	7.0 (1 ratings)	- (0 ratings)
Vendor pre-sale	8.0 (1 ratings)	- (0 ratings)