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BMC Helix ITSM vs. Microsoft System Center Service Manager

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BMC Helix ITSM

260 Reviews and Ratings

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Microsoft System Center Service Manager

47 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    BMC Helix ITSM

    Score9 out of 10
    		N/ABMC Helix ITSM replaces Remedy. It is a broad suite of ITSM, tools with strong integrations to other BMC tools and in-built ITAM. The product is used mainly by global brands and is offered in on-premise and SaaS configurations.N/A

    Microsoft System Center Service Manager

    Score8.6 out of 10
    		N/AMicrosoft System Center Service Manager is an integrated platform that is designed for automating and adapting IT Service Management best practices to an organization’s requirements. The platform includes built-in processes for incident and problem resolution, change control and asset lifecycle management.N/A
    Pricing
    BMC Helix ITSMMicrosoft System Center Service Manager
    Editions & Modules
    BMC Helix ITSM
    Contact Sales
    No answers on this topic
    Offerings
    Pricing Offerings
    BMC Helix ITSMMicrosoft System Center Service Manager
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    BMC Helix ITSMMicrosoft System Center Service Manager
    Considered Both Products
    BMC Software Inc.
    Verified User
    Chose BMC Helix ITSM
    BMC Helix ITSM (Remedy) is the leader according to Gartner, and it is running in top enterprises around the world. BMC resolves the problems that we have encountered running other competitors. It has proven to be the best among all others. It can be defined by the following …
    Incentivized
    Microsoft
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    BMC Helix ITSMMicrosoft System Center Service Manager
    Incident and problem management
    Comparison of Incident and problem management features of BMC Helix ITSM and Microsoft System Center Service Manager
    Feature
    BMC Helix ITSM
    8.5
    92 Ratings
    Microsoft System Center Service Manager
    7.8
    7 Ratings
    Organize and prioritize service tickets9.191 Ratings8.04 Ratings
    Expert directory8.662 Ratings7.03 Ratings
    Service restoration8.774 Ratings7.04 Ratings
    Self-service tools8.783 Ratings8.75 Ratings
    Subscription-based notifications8.165 Ratings7.04 Ratings
    ITSM collaboration and documentation8.281 Ratings9.76 Ratings
    ITSM reports and dashboards8.382 Ratings7.16 Ratings
    ITSM asset management
    Comparison of ITSM asset management features of BMC Helix ITSM and Microsoft System Center Service Manager
    Feature
    BMC Helix ITSM
    8.3
    80 Ratings
    Microsoft System Center Service Manager
    8.2
    7 Ratings
    Configuration mangement8.777 Ratings9.86 Ratings
    Asset management dashboard8.473 Ratings8.77 Ratings
    Policy and contract enforcement7.957 Ratings6.05 Ratings
    Change management
    Comparison of Change management features of BMC Helix ITSM and Microsoft System Center Service Manager
    Feature
    BMC Helix ITSM
    8.5
    84 Ratings
    Microsoft System Center Service Manager
    6.7
    6 Ratings
    Change requests repository8.883 Ratings6.16 Ratings
    Change calendar8.379 Ratings6.05 Ratings
    Service-level management8.479 Ratings8.05 Ratings
    User Ratings
    BMC Helix ITSMMicrosoft System Center Service Manager
    Likelihood to Recommend
    9.0
    (100 ratings)
    8.8
    (7 ratings)
    Likelihood to Renew
    8.5
    (8 ratings)
    -
    (0 ratings)
    Usability
    8.7
    (51 ratings)
    -
    (0 ratings)
    Support Rating
    3.0
    (10 ratings)
    8.9
    (2 ratings)
    Online Training
    6.0
    (1 ratings)
    -
    (0 ratings)
    Implementation Rating
    6.6
    (2 ratings)
    -
    (0 ratings)
    Configurability
    5.0
    (1 ratings)
    -
    (0 ratings)
    Product Scalability
    8.0
    (1 ratings)
    -
    (0 ratings)
    Vendor post-sale
    7.0
    (1 ratings)
    -
    (0 ratings)
    Vendor pre-sale
    8.0
    (1 ratings)
    -
    (0 ratings)