| Product | Rating | Most Used By | Product Summary | Starting Price |
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 BMC Helix ITSM | Score9 out of 10 | N/A | BMC Helix ITSM replaces Remedy. It is a broad suite of ITSM, tools with strong integrations to other BMC tools and in-built ITAM. The product is used mainly by global brands and is offered in on-premise and SaaS configurations. | N/A |
 Snow License Manager | Score8.6 out of 10 | N/A | Snow License Manager enables organizations to gain an accurate view of software usage and entitlements. Organizations can then dynamically reconcile these findings against license entitlements to optimize their IT environments and be audit-ready. HOW IT WORKS Snow License Manager is the central hub for the Snow Software Asset Management platform, providing a unified view of installed software, SaaS, cloud resources and hardware. With Snow License Manager, usage data is… | N/A |
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| Considered Both Products | No answer on this topic | Chose Snow License Manager Many of the SAM tools function similarly. I have found that the ease of use, the ease of configuration changes, and the way the interface just works logically make Snow work better in my eyes. Snow was also much easier to learn for me. Invited by the Vendor A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info |
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| Would buy again | ||
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| Delivers good value for the price | ||
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| Happy with the feature set | ||
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| Lived up to sales and marketing promises | ||
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| Implementation went as expected | ||
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| BMC Helix ITSM | Snow License Manager | |
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| Likelihood to Recommend | 9.0 | 8.7 |
| Likelihood to Renew | 8.5 | 8.2 |
| Usability | 8.7 | 8.0 |
| Availability | - | 9.1 |
| Performance | - | 9.1 |
| Support Rating | 3.0 | 7.3 |
| In-Person Training | - | 9.1 |
| Online Training | 6.0 | - |
| Implementation Rating | 6.6 | 9.1 |
| Configurability | 5.0 | 9.1 |
| Contract Terms and Pricing Model | - | 9.1 |
| Ease of integration | - | 8.4 |
| Product Scalability | 8.0 | 9.1 |
| Professional Services | - | 9.1 |
| Vendor post-sale | 7.0 | 9.1 |
| Vendor pre-sale | 8.0 | 9.1 |
