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BMC Helix ITSM vs. Symantec IT Management Suite

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BMC Helix ITSM

260 Reviews and Ratings

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Symantec IT Management Suite

5 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    BMC Helix ITSM

    Score9 out of 10
    		N/ABMC Helix ITSM replaces Remedy. It is a broad suite of ITSM, tools with strong integrations to other BMC tools and in-built ITAM. The product is used mainly by global brands and is offered in on-premise and SaaS configurations.N/A

    Symantec IT Management Suite

    Score8 out of 10
    		N/ASymantec IT Management Suite enables IT administrators to securely manage the entire lifecycle of desktops, laptops, and servers across Windows, Mac, Linux, Unix, and virtual environments including deployment, asset management, and patch management to reduce costs and increase productivity.N/A
    Pricing
    BMC Helix ITSMSymantec IT Management Suite
    Editions & Modules
    BMC Helix ITSM
    Contact Sales
    No answers on this topic
    Offerings
    Pricing Offerings
    BMC Helix ITSMSymantec IT Management Suite
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    BMC Helix ITSMSymantec IT Management Suite
    Considered Both Products
    BMC Software Inc.
    No answer on this topic
    Broadcom
    Denis Pereira
    Programmer Analyst in Information Technology at Alcoa Aluminiun S/A (Mining & Metals, 10,001+ employees)
    Chose Symantec IT Management Suite
    We evaluated Norton and Kaspersky, we chose Symantec to provide more options and more guarantees. In addition, we have used the tool for more than 10 years in the company (the time I am working). It has an interface with all monitoring data and statistics. A specific display of …
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    BMC Helix ITSMSymantec IT Management Suite
    Incident and problem management
    Comparison of Incident and problem management features of BMC Helix ITSM and Symantec IT Management Suite
    Feature
    BMC Helix ITSM
    8.5
    92 Ratings
    Symantec IT Management Suite
    -
    Ratings
    Organize and prioritize service tickets9.191 Ratings00 Ratings
    Expert directory8.662 Ratings00 Ratings
    Service restoration8.774 Ratings00 Ratings
    Self-service tools8.783 Ratings00 Ratings
    Subscription-based notifications8.165 Ratings00 Ratings
    ITSM collaboration and documentation8.281 Ratings00 Ratings
    ITSM reports and dashboards8.382 Ratings00 Ratings
    ITSM asset management
    Comparison of ITSM asset management features of BMC Helix ITSM and Symantec IT Management Suite
    Feature
    BMC Helix ITSM
    8.3
    80 Ratings
    Symantec IT Management Suite
    -
    Ratings
    Configuration mangement8.777 Ratings00 Ratings
    Asset management dashboard8.473 Ratings00 Ratings
    Policy and contract enforcement7.957 Ratings00 Ratings
    Change management
    Comparison of Change management features of BMC Helix ITSM and Symantec IT Management Suite
    Feature
    BMC Helix ITSM
    8.5
    84 Ratings
    Symantec IT Management Suite
    -
    Ratings
    Change requests repository8.883 Ratings00 Ratings
    Change calendar8.379 Ratings00 Ratings
    Service-level management8.479 Ratings00 Ratings
    IT Asset Management
    Comparison of IT Asset Management features of BMC Helix ITSM and Symantec IT Management Suite
    Feature
    BMC Helix ITSM
    -
    Ratings
    Symantec IT Management Suite
    8.6
    2 Ratings
    Software and hardware inventory tracking00 Ratings7.02 Ratings
    License management00 Ratings10.02 Ratings
    Asset lifecycle monitoring00 Ratings9.02 Ratings
    Contract management00 Ratings9.02 Ratings
    Asset relationship management00 Ratings8.02 Ratings
    User Ratings
    BMC Helix ITSMSymantec IT Management Suite
    Likelihood to Recommend
    9.0
    (100 ratings)
    8.0
    (2 ratings)
    Likelihood to Renew
    8.5
    (8 ratings)
    -
    (0 ratings)
    Usability
    8.7
    (51 ratings)
    9.0
    (1 ratings)
    Support Rating
    3.0
    (10 ratings)
    8.0
    (1 ratings)
    Online Training
    6.0
    (1 ratings)
    -
    (0 ratings)
    Implementation Rating
    6.6
    (2 ratings)
    -
    (0 ratings)
    Configurability
    5.0
    (1 ratings)
    -
    (0 ratings)
    Product Scalability
    8.0
    (1 ratings)
    -
    (0 ratings)
    Vendor post-sale
    7.0
    (1 ratings)
    -
    (0 ratings)
    Vendor pre-sale
    8.0
    (1 ratings)
    -
    (0 ratings)