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BMC Helix ITSM vs. TeamDynamix IT Service Management (ITSM)

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BMC Helix ITSM

260 Reviews and Ratings

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TeamDynamix IT Service Management (ITSM)

10 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    BMC Helix ITSM

    Score9 out of 10
    		N/ABMC Helix ITSM replaces Remedy. It is a broad suite of ITSM, tools with strong integrations to other BMC tools and in-built ITAM. The product is used mainly by global brands and is offered in on-premise and SaaS configurations.N/A

    TeamDynamix IT Service Management (ITSM)

    Score8.8 out of 10
    		N/ATeamDynamix offers a combined Service & Project Management platform: ticketing, incidents, problems, asset / configuration, change management and project portfolio management – all in one. The vendor describes the solution as highly flexible and configurable – configured to the user's level of ITIL adoption – with a WCAG 2.0 AA compliant portal branded to the user's company. Project Portfolio Management supports waterfall, agile, card wall or task lists, depending on the project type.…N/A
    Pricing
    BMC Helix ITSMTeamDynamix IT Service Management (ITSM)
    Editions & Modules
    BMC Helix ITSM
    Contact Sales
    No answers on this topic
    Offerings
    Pricing Offerings
    BMC Helix ITSMTeamDynamix IT Service Management (ITSM)
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Features
    BMC Helix ITSMTeamDynamix IT Service Management (ITSM)
    Incident and problem management
    Comparison of Incident and problem management features of BMC Helix ITSM and TeamDynamix IT Service Management (ITSM)
    Feature
    BMC Helix ITSM
    8.5
    92 Ratings
    TeamDynamix IT Service Management (ITSM)
    9.4
    4 Ratings
    Organize and prioritize service tickets9.191 Ratings9.54 Ratings
    Expert directory8.662 Ratings9.54 Ratings
    Service restoration8.774 Ratings9.54 Ratings
    Self-service tools8.783 Ratings9.54 Ratings
    Subscription-based notifications8.165 Ratings8.94 Ratings
    ITSM collaboration and documentation8.281 Ratings9.54 Ratings
    ITSM reports and dashboards8.382 Ratings9.54 Ratings
    ITSM asset management
    Comparison of ITSM asset management features of BMC Helix ITSM and TeamDynamix IT Service Management (ITSM)
    Feature
    BMC Helix ITSM
    8.3
    80 Ratings
    TeamDynamix IT Service Management (ITSM)
    8.6
    4 Ratings
    Configuration mangement8.777 Ratings8.64 Ratings
    Asset management dashboard8.473 Ratings8.94 Ratings
    Policy and contract enforcement7.957 Ratings8.33 Ratings
    Change management
    Comparison of Change management features of BMC Helix ITSM and TeamDynamix IT Service Management (ITSM)
    Feature
    BMC Helix ITSM
    8.5
    84 Ratings
    TeamDynamix IT Service Management (ITSM)
    8.5
    4 Ratings
    Change requests repository8.883 Ratings8.54 Ratings
    Change calendar8.379 Ratings7.44 Ratings
    Service-level management8.479 Ratings9.54 Ratings
    User Ratings
    BMC Helix ITSMTeamDynamix IT Service Management (ITSM)
    Likelihood to Recommend
    9.0
    (100 ratings)
    9.5
    (4 ratings)
    Likelihood to Renew
    8.5
    (8 ratings)
    -
    (0 ratings)
    Usability
    8.7
    (51 ratings)
    -
    (0 ratings)
    Support Rating
    3.0
    (10 ratings)
    -
    (0 ratings)
    Online Training
    6.0
    (1 ratings)
    -
    (0 ratings)
    Implementation Rating
    6.6
    (2 ratings)
    -
    (0 ratings)
    Configurability
    5.0
    (1 ratings)
    -
    (0 ratings)
    Product Scalability
    8.0
    (1 ratings)
    -
    (0 ratings)
    Vendor post-sale
    7.0
    (1 ratings)
    -
    (0 ratings)
    Vendor pre-sale
    8.0
    (1 ratings)
    -
    (0 ratings)