Brand Embassy (discontinued) vs. Kayako
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Brand Embassy (discontinued) | Score7.9 out of 10 | N/A | Brand Embassy is now part of NICE inContact CXone (acquired May 2019). Brand Embassy is social customer service software designed to help companies with high volume social customer service prioritize and automate the customer experience. Incoming requests and mentions from social media, blogs and website forms are unified in one dashboard and routed to the most relevant customer service agent. Customers… | $39 per month |
 Kayako | Score6.8 out of 10 | N/A | Kayako is a help desk and customer support platform that helps businesses automate workflows, improve agent productivity, and deliver personalized customer experiences across email, chat, and social media. | $79 per month |
| Brand Embassy (discontinued) | Kayako | |||||||||||||||
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| Editions & Modules | No answers on this topic |
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| Offerings |
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
| Additional Details | — | — | ||||||||||||||
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| Brand Embassy (discontinued) | Kayako | ||||||||||||||||||||||
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| Incident and problem management |
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| Self Help Community |
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| Multi-Channel Help |
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| Brand Embassy (discontinued) | Kayako | |
|---|---|---|
| Likelihood to Recommend | 2.0 | 1.0 |
| Likelihood to Renew | 7.7 | 7.8 |
| Usability | 1.0 | 10.0 |
| Availability | 8.2 | 7.5 |
| Support Rating | 3.0 | 2.1 |
| Implementation Rating | - | 9.0 |