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Brand Embassy (discontinued) vs. Oracle Service

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Brand Embassy (discontinued)

25 Reviews and Ratings

Oracle Service

235 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Brand Embassy (discontinued)

    Score7.9 out of 10
    		N/ABrand Embassy is now part of NICE inContact CXone (acquired May 2019). Brand Embassy is social customer service software designed to help companies with high volume social customer service prioritize and automate the customer experience. Incoming requests and mentions from social media, blogs and website forms are unified in one dashboard and routed to the most relevant customer service agent. Customers…

    $39

    per month

    Oracle Service

    Score5.1 out of 10
    		N/AOracle Service is the help desk and customer experience management platform from Oracle. The technology was developed and supported by RightNow Technologies as RightNow CX for cloud-based call center automation, until that company's acquisition by Oracle in 2011 for about $1.5 billion.N/A
    Pricing
    Brand Embassy (discontinued)Oracle Service
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    Brand Embassy (discontinued)Oracle Service
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Features
    Brand Embassy (discontinued)Oracle Service
    Incident and problem management
    Comparison of Incident and problem management features of Brand Embassy (discontinued) and Oracle Service
    Feature
    Brand Embassy (discontinued)
    -
    Ratings
    Oracle Service
    7.5
    78 Ratings
    Organize and prioritize service tickets00 Ratings7.073 Ratings
    Expert directory00 Ratings7.553 Ratings
    Subscription-based notifications00 Ratings7.057 Ratings
    ITSM collaboration and documentation00 Ratings6.750 Ratings
    Ticket creation and submission00 Ratings9.074 Ratings
    Ticket response00 Ratings8.074 Ratings
    Self Help Community
    Comparison of Self Help Community features of Brand Embassy (discontinued) and Oracle Service
    Feature
    Brand Embassy (discontinued)
    -
    Ratings
    Oracle Service
    7.3
    74 Ratings
    External knowledge base00 Ratings6.865 Ratings
    Internal knowledge base00 Ratings7.774 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of Brand Embassy (discontinued) and Oracle Service
    Feature
    Brand Embassy (discontinued)
    -
    Ratings
    Oracle Service
    7.2
    76 Ratings
    Customer portal00 Ratings7.569 Ratings
    IVR00 Ratings7.635 Ratings
    Social integration00 Ratings4.746 Ratings
    Email support00 Ratings7.874 Ratings
    Help Desk CRM integration00 Ratings8.654 Ratings
    User Ratings
    Brand Embassy (discontinued)Oracle Service
    Likelihood to Recommend
    2.0
    (12 ratings)
    5.1
    (89 ratings)
    Likelihood to Renew
    7.7
    (5 ratings)
    10.0
    (9 ratings)
    Usability
    1.0
    (1 ratings)
    10.0
    (5 ratings)
    Availability
    8.2
    (1 ratings)
    10.0
    (1 ratings)
    Performance
    -
    (0 ratings)
    9.0
    (1 ratings)
    Support Rating
    3.0
    (4 ratings)
    10.0
    (7 ratings)
    In-Person Training
    -
    (0 ratings)
    9.0
    (1 ratings)
    Implementation Rating
    -
    (0 ratings)
    9.0
    (4 ratings)
    Configurability
    -
    (0 ratings)
    9.0
    (1 ratings)
    Ease of integration
    -
    (0 ratings)
    5.0
    (11 ratings)
    Product Scalability
    -
    (0 ratings)
    10.0
    (1 ratings)