BrightGauge vs. Hashboard (discontinued)

BrightGauge lets us know when we have critical issues that need solving. A massive influx of tickets all at the same time triggers an investigation. Usually, it is tied to a server going down, which we can address. It would not be helpful for a small MSP or IT department with just a few daily tickets. The stats are better used to track a large amount of clients.

Incentivized

For the scenario, we used Glean.io which we used the software to establish a database connection and build live dashboards on the data on this database. This was a very simple use case to explore the capabilities of the software. In this use case, it works very smoothly and well. Further, we looked into similar use cases using the data ops features to achieve data provisioning with code to have more control. This was a nice way to support data engineers for sure. I would say that - for our use cases - the UI-based set up does the job. It is nice to have more advanced options with data ops. But they are probably over the top for our use cases. I would say it is worth it though to explore and figure out which degree of control fits your use case best.

Incentivized

• SQL queries can be presented in many different ways to illustrate the data. They can be used in lists, graphs, meter, etc.
• The datasets frequency of updates can be customized to from 5 minutes to annually. It's very granular in this respect.
• It allows dashboards to be shared outside your organization with clients, partners, and vendors to maximize collaboration and reporting.

Incentivized

• Workflow is easy and clear due to clean and state of the art interface
• Model creation is easy
• Possibility for custom SQL code for database connection is very helpful

Incentivized

• Modifying data sets to bring in custom fields requires an experienced SQL engineer
• Cost when bringing in lots of data sources can be prohibitive
• Limited ability to format gauges and reports
• Make MFA a requirement - this data is sensitive and giving the admin the ability to force MFA is a MUST!

Incentivized

• Querying has to be done by users only. There can be ways to automate querying using templates
• Not able to clearly check the query run time
• The customer support team can be little more proactive while communicating any changes and resolving any queries

Incentivized

Usability is BrightGauge's strength. Granting the ability of virtually any user to be able to create a dashboard is incredibly valuable. If an organization very simple and straight forward reporting needs then BrightGauge is a perfect fit for them. Connecting to the dataset we used was very quick and easy and I imagine it would be the same for any major data source you would like to pull from.

Incentivized

We did not need to use BrightGauge's support for the entire time that we used it. Best support is always the one that isn't needed because nothing breaks.

Incentivized

I'm not aware of any other competitors to Bright Gauge that we selected. They seem to be very close to managed IT service providers and have been great at tailoring their support to the PSAs like ConnectWise, AutoTask, etc. I can see Bright Gauge getting more and more popular as time goes by

Incentivized

Glean.io provided the customisable packages as per the user licences and data storage required. We are a growing organisation and this flexibility helped arrive at decision to use Glean.io The user onboarding is very easy with Glean.io. There were no extra resources required to integrate with our system and it was done in couple of days only.

Incentivized

• Faster compilation of Business Review material
• For larger customers, the dashboarding has helped our customers to remain sticky and add services/revenue to our MSP. They want to add more fragments of their IT for the 1 pane rollup.
• From a leadership perspective, BG has allowed me to make difficult staffing decisions with confidence. Detailed metric driven decisions on who is hitting KPIs/who isn't - as well as when data proved we were overstaffed and understaffed.

Incentivized

• Optimised the DB management team by 30%
• Reduce in data visualisation dashboards TAT by 50%
• Increase in revenues and savings by 20%

Incentivized