BrightGauge vs. Logi Composer

BrightGauge lets us know when we have critical issues that need solving. A massive influx of tickets all at the same time triggers an investigation. Usually, it is tied to a server going down, which we can address. It would not be helpful for a small MSP or IT department with just a few daily tickets. The stats are better used to track a large amount of clients.

Incentivized

We develop analytic applications, implement scalable dashboards and reports, provide managed self-service analytics to business users, and integrate analytics into the applications that workers use on a daily basis. It also supports the most recent technologies, allowing us to simply customize with any UI framework

Incentivized

• SQL queries can be presented in many different ways to illustrate the data. They can be used in lists, graphs, meter, etc.
• The datasets frequency of updates can be customized to from 5 minutes to annually. It's very granular in this respect.
• It allows dashboards to be shared outside your organization with clients, partners, and vendors to maximize collaboration and reporting.

Incentivized

• The tools are amazing , text-based code is small in size and easy to distribute to remote sites for a solution if required.
• Developer-grade debugging capabilities greatly assist in isolating issues for quick remediation
• The features are amazing and it offers a broad rage of solution
• It is fast to use and really allow you to explore the data and experiment, i like how rapidly you can play drill down.

Incentivized

• Modifying data sets to bring in custom fields requires an experienced SQL engineer
• Cost when bringing in lots of data sources can be prohibitive
• Limited ability to format gauges and reports
• Make MFA a requirement - this data is sensitive and giving the admin the ability to force MFA is a MUST!

Incentivized

• Logi Composer should be free for trial period for the student so that they can learn and explore.
• Logi Composer should do some version controlling of the application.
• Should create Mobile application so that User can check their analysis easily.

Incentivized

Usability is BrightGauge's strength. Granting the ability of virtually any user to be able to create a dashboard is incredibly valuable. If an organization very simple and straight forward reporting needs then BrightGauge is a perfect fit for them. Connecting to the dataset we used was very quick and easy and I imagine it would be the same for any major data source you would like to pull from.

Incentivized

We did not need to use BrightGauge's support for the entire time that we used it. Best support is always the one that isn't needed because nothing breaks.

Incentivized

I'm not aware of any other competitors to Bright Gauge that we selected. They seem to be very close to managed IT service providers and have been great at tailoring their support to the PSAs like ConnectWise, AutoTask, etc. I can see Bright Gauge getting more and more popular as time goes by

Incentivized

I have not worked with a similar platform my entire experience with Logi Composer has been great. The overall performance of this platform in the generation of data analytics has contributed to the great achievements of set goals. It visualizes data from all corners and easily filters the most relevant data that can be used for decision-making. The intelligent information from data analysis helps us to prepare for the future and any bad risks that may arise.

Incentivized

• Faster compilation of Business Review material
• For larger customers, the dashboarding has helped our customers to remain sticky and add services/revenue to our MSP. They want to add more fragments of their IT for the 1 pane rollup.
• From a leadership perspective, BG has allowed me to make difficult staffing decisions with confidence. Detailed metric driven decisions on who is hitting KPIs/who isn't - as well as when data proved we were overstaffed and understaffed.

Incentivized

• It gives a great impact while demoing to the client.
• Learning is easy which helps in completing in short time frame.
• There are less tools inside it which might be the reason for moving to Power BI.

Incentivized