BrightGauge vs. Logi Report

BrightGauge lets us know when we have critical issues that need solving. A massive influx of tickets all at the same time triggers an investigation. Usually, it is tied to a server going down, which we can address. It would not be helpful for a small MSP or IT department with just a few daily tickets. The stats are better used to track a large amount of clients.

Incentivized

JReport is well suited to enterprise-wide deployment such as we deliver in our data warehouse solution JOHO OneSource(TM). It provides for a seamless end-user experience to enterprise-wide corporate data, maintain user-level security regardless of location or device used. Reporting elements are always "business-friendly", reducing confusion for the less sophisticated information consumer. Since JReport is highly scalable, it is hard to imagine a deployment where it would not be well suited. The only case I can think of is possibly one where there are limited or no reporting staff onsite to create report elements.

• SQL queries can be presented in many different ways to illustrate the data. They can be used in lists, graphs, meter, etc.
• The datasets frequency of updates can be customized to from 5 minutes to annually. It's very granular in this respect.
• It allows dashboards to be shared outside your organization with clients, partners, and vendors to maximize collaboration and reporting.

Incentivized

• Creates powerful reports and charts
• Highly customizable and can fit multiple needs
• Distributed Architecture offers higher reliability and avoids single point of failure

Incentivized

• Annual or more than annualized data is desperately needed for MSPs to show trends, current limitation is previous 240 days for ConnectWise tickets
• Alerts when datasets do not sync properly, I have to rely on my team to notice vs get an automated alert from BrightGauge
• Small thing, but it would be nice to have more options on the report scheduler to enable a start date. If you wish to do it quarterly, you have to start the schedule exactly 3 months from the next run.

Incentivized

• Initially, the product lacked some features but their support team reacted quickly to meet our needs.
• The JReport desktop designer looks a bit dated, however, the Web GUI looks very modern.

Usability is BrightGauge's strength. Granting the ability of virtually any user to be able to create a dashboard is incredibly valuable. If an organization very simple and straight forward reporting needs then BrightGauge is a perfect fit for them. Connecting to the dataset we used was very quick and easy and I imagine it would be the same for any major data source you would like to pull from.

Incentivized

Anytime I have reached out to the BrightGauge support team they have been quick, responsive, and solved my issue. They go out of their way to be helpful!

Incentivized

I'm not aware of any other competitors to Bright Gauge that we selected. They seem to be very close to managed IT service providers and have been great at tailoring their support to the PSAs like ConnectWise, AutoTask, etc. I can see Bright Gauge getting more and more popular as time goes by

Incentivized

We have been using Logi Report for many years. We did review Microsoft PowerBI recently and are currently considering if it will meet our needs. We are still evaluating at the moment.

Incentivized

• We were purchased by a large PE firm because we could easily show CSAT ratings.
• The easily trackable stats are suitable for the C-Suite to see which division is the most profitable.
• We won 60,000 MRR by displaying to potential customers how we track important issues with the gauges.

Incentivized

• Handy dashboard
• Create reports in various formats
• Would like to see a longer listing of reports per screen on the scheduler in JReport Server/Admin Console as we have a lot of reports we run.

Incentivized