BrightGauge vs. Logi Report

BrightGauge lets us know when we have critical issues that need solving. A massive influx of tickets all at the same time triggers an investigation. Usually, it is tied to a server going down, which we can address. It would not be helpful for a small MSP or IT department with just a few daily tickets. The stats are better used to track a large amount of clients.

Incentivized

JReport is well suited for enterprise use. It makes creating and managing schedules easy. Each machine in the cluster is capable of functioning in isolation. Load sharing and load balancing options available OOTB are diverse for various types of business needs. The best feature is its ability to detect that a schedule did not complete due to a crash or any other reason and ensure completion through parallel nodes. JReport is not well suited for a small business.

Incentivized

• SQL queries can be presented in many different ways to illustrate the data. They can be used in lists, graphs, meter, etc.
• The datasets frequency of updates can be customized to from 5 minutes to annually. It's very granular in this respect.
• It allows dashboards to be shared outside your organization with clients, partners, and vendors to maximize collaboration and reporting.

Incentivized

• I was looking for an embeddable BI solution and JReport is the best of the breed in this area. Head and shoulders over the competition! Their intuitive drag and drop interface allows us to create great looking reports in minutes. JReport architecture is scalable and allows us to serve thousands of users worldwide.
• Equally impressive was their responsiveness in implementing features required in the life sciences industry.

• Modifying data sets to bring in custom fields requires an experienced SQL engineer
• Cost when bringing in lots of data sources can be prohibitive
• Limited ability to format gauges and reports
• Make MFA a requirement - this data is sensitive and giving the admin the ability to force MFA is a MUST!

Incentivized

• We’d like to see more details in the release notes. Not always clear whether our feature requests made it into a specific release.
• Would like better visibility into product road-maps.
• New releases that provide improvements on some report types, may not always be applied to all report types.

Usability is BrightGauge's strength. Granting the ability of virtually any user to be able to create a dashboard is incredibly valuable. If an organization very simple and straight forward reporting needs then BrightGauge is a perfect fit for them. Connecting to the dataset we used was very quick and easy and I imagine it would be the same for any major data source you would like to pull from.

Incentivized

We did not need to use BrightGauge's support for the entire time that we used it. Best support is always the one that isn't needed because nothing breaks.

Incentivized

I'm not aware of any other competitors to Bright Gauge that we selected. They seem to be very close to managed IT service providers and have been great at tailoring their support to the PSAs like ConnectWise, AutoTask, etc. I can see Bright Gauge getting more and more popular as time goes by

Incentivized

We chose JReport several years ago. The main differentiators for us were price/cost, Vendor relationship, Support, and flexibility of reporting options. We also needed integrated security that would match that of our proprietary app and data warehouse solution.

• Faster compilation of Business Review material
• For larger customers, the dashboarding has helped our customers to remain sticky and add services/revenue to our MSP. They want to add more fragments of their IT for the 1 pane rollup.
• From a leadership perspective, BG has allowed me to make difficult staffing decisions with confidence. Detailed metric driven decisions on who is hitting KPIs/who isn't - as well as when data proved we were overstaffed and understaffed.

Incentivized

• Handy dashboard
• Create reports in various formats
• Would like to see a longer listing of reports per screen on the scheduler in JReport Server/Admin Console as we have a lot of reports we run.

Incentivized