BrightGauge vs. Metabase

BrightGauge lets us know when we have critical issues that need solving. A massive influx of tickets all at the same time triggers an investigation. Usually, it is tied to a server going down, which we can address. It would not be helpful for a small MSP or IT department with just a few daily tickets. The stats are better used to track a large amount of clients.

Incentivized

Getting data using query with multiple joins is very fast with Metabase, and role-based access to the reports can be provided to users. The only place it lags right now is the filter for page and page size. This comes with great support for container-based deployment and on-system deployment, too. I did both container and system direct installation, and direct deployment became a bit challenging. On the other hand, it really provides very good support for data representation.

Incentivized

• SQL queries can be presented in many different ways to illustrate the data. They can be used in lists, graphs, meter, etc.
• The datasets frequency of updates can be customized to from 5 minutes to annually. It's very granular in this respect.
• It allows dashboards to be shared outside your organization with clients, partners, and vendors to maximize collaboration and reporting.

Incentivized

• Store Data
• Make Querying easy
• Quickly ingest data from many sources

Incentivized

• Modifying data sets to bring in custom fields requires an experienced SQL engineer
• Cost when bringing in lots of data sources can be prohibitive
• Limited ability to format gauges and reports
• Make MFA a requirement - this data is sensitive and giving the admin the ability to force MFA is a MUST!

Incentivized

• The layout could be more modern
• Would be great to have a drag and drop option to build dashboards

Incentivized

Usability is BrightGauge's strength. Granting the ability of virtually any user to be able to create a dashboard is incredibly valuable. If an organization very simple and straight forward reporting needs then BrightGauge is a perfect fit for them. Connecting to the dataset we used was very quick and easy and I imagine it would be the same for any major data source you would like to pull from.

Incentivized

The tool serves as the purpose of what we were looking for. I am giving us eight because it is cumbersome and needs separate deployment on production; otherwise, it creates memory issues for small servers. Apart from this, this is an excellent tool, providing data features some analysts want. Its backend is heavy, but it works pretty smoothly on front-end users.

Incentivized

We did not need to use BrightGauge's support for the entire time that we used it. Best support is always the one that isn't needed because nothing breaks.

Incentivized

I'm not aware of any other competitors to Bright Gauge that we selected. They seem to be very close to managed IT service providers and have been great at tailoring their support to the PSAs like ConnectWise, AutoTask, etc. I can see Bright Gauge getting more and more popular as time goes by

Incentivized

It does not stack up against Metabase, they complete each other.

Incentivized

• Faster compilation of Business Review material
• For larger customers, the dashboarding has helped our customers to remain sticky and add services/revenue to our MSP. They want to add more fragments of their IT for the 1 pane rollup.
• From a leadership perspective, BG has allowed me to make difficult staffing decisions with confidence. Detailed metric driven decisions on who is hitting KPIs/who isn't - as well as when data proved we were overstaffed and understaffed.

Incentivized

• Departmental Reporting - allows each department to measure and track KPIs
• Visibility - everyone has access to the data they need and context on the rest of the business' goals
• Churn - Helps to predict churn from our partners given their sales and forecasts

Incentivized