BrightGauge vs. TARGIT

BrightGauge lets us know when we have critical issues that need solving. A massive influx of tickets all at the same time triggers an investigation. Usually, it is tied to a server going down, which we can address. It would not be helpful for a small MSP or IT department with just a few daily tickets. The stats are better used to track a large amount of clients.

Incentivized

Overall, TARGIT is a valuable tool, and more and more associates are realizing this every day. It's become our standard for sales reporting. I would recommend the software for use at other companies, and I often encourage fellow associates to gain access and basic training.

Incentivized

• SQL queries can be presented in many different ways to illustrate the data. They can be used in lists, graphs, meter, etc.
• The datasets frequency of updates can be customized to from 5 minutes to annually. It's very granular in this respect.
• It allows dashboards to be shared outside your organization with clients, partners, and vendors to maximize collaboration and reporting.

Incentivized

• The in-memory cube in the Targit suite is an excellent tool that can replace SSAS in theMicrosoft BI suite of tools. InMemory aggregations are lightning-fast compared to Microsoft SSAS.
• Targit also has a cool HTML5 reporting tool.
• It is a complete suite of BI tools including ETL, cube and reports.

Incentivized

• Modifying data sets to bring in custom fields requires an experienced SQL engineer
• Cost when bringing in lots of data sources can be prohibitive
• Limited ability to format gauges and reports
• Make MFA a requirement - this data is sensitive and giving the admin the ability to force MFA is a MUST!

Incentivized

• I think including the Data Discovery module in the base package instead of charging extra for it would go a long way to making the software better. If you don't have much background with SSIS or SSAS and you do not buy the module, it will be difficult for you to add or modify data sources.
• There are a couple small tweaks to the interface that would be helpful but are far from necessary. For example, unlike an Excel pivot table, you cannot move the measures above the dimensions in a table interface. There are workarounds for this, however.
• I understand the need to make their calculation language as complex as it is, but it still seems like it could be made simpler. It's helpful that it comes with several standard calculations that you can easily add to an object, but if you want to modify a calculation or create your own, it can be more complicated than I would like.

Incentivized

The use of Targit is widespread throughout our organization. Our users are becoming comfortable with the tool and Targit has allowed our company to truly grasp the concept of Business Intelligence and making better business decisions through the analysis of our data. Our users are not waiting for IT to create reports for them, they have full rich self-service BI with Targit and are able to turn a great analytical idea or ad-hoc query hypothesis into concrete answers with actionable responses within minutes.

Usability is BrightGauge's strength. Granting the ability of virtually any user to be able to create a dashboard is incredibly valuable. If an organization very simple and straight forward reporting needs then BrightGauge is a perfect fit for them. Connecting to the dataset we used was very quick and easy and I imagine it would be the same for any major data source you would like to pull from.

Incentivized

Everything on the back end needs to be correct, which sometimes it may not be set up or missing some variables. Some of the more difficult parts of Targit require a lot more attention and object creation to work properly

We did not need to use BrightGauge's support for the entire time that we used it. Best support is always the one that isn't needed because nothing breaks.

Incentivized

Everyone I've dealt with at Targit genuinely cares about me and my success, and they respond to questions quickly and accurately. There is literally nothing more I could ask for from their support.

Incentivized

Make sure all of the back end work is done prior to getting Targit set up. Every variable you may need for calculations needs to be correct and every item needs to be uniform so it is read properly.

I'm not aware of any other competitors to Bright Gauge that we selected. They seem to be very close to managed IT service providers and have been great at tailoring their support to the PSAs like ConnectWise, AutoTask, etc. I can see Bright Gauge getting more and more popular as time goes by

Incentivized

While their product is top of the line and works very well for us, we ultimately selected Targit because of their team. We love working with them and they are always super helpful. Whenever we have a request or issue, they are there ready to happily help us resolve it and move forward.

• Faster compilation of Business Review material
• For larger customers, the dashboarding has helped our customers to remain sticky and add services/revenue to our MSP. They want to add more fragments of their IT for the 1 pane rollup.
• From a leadership perspective, BG has allowed me to make difficult staffing decisions with confidence. Detailed metric driven decisions on who is hitting KPIs/who isn't - as well as when data proved we were overstaffed and understaffed.

Incentivized

• It really has answered questions during decision-making conversations where a task item would have been created with days of turnaround time instead of getting the necessary information within minutes during that same conversation.
• Unified Reporting that maintains in alignment with business needs.

Incentivized