TrustRadius: an HG Insights company

Bright Pattern Contact Center vs. Broadvoice | GoContact

Save this comparison

Save this comparison

Bright Pattern Contact Center

41 Reviews and Ratings

Broadvoice | GoContact

543 Reviews and Ratings

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Bright Pattern Contact Center

    Score9.1 out of 10
    Enterprise companies (1,001+ employees)
    		Bright Pattern provides an AI-powered omnichannel contact center software. With the purpose of making customer service, sales, and marketing brighter and faster, Bright Pattern offers an advanced omnichannel cloud platform with embedded AI. Bright Pattern’s platform can be…N/A

    Broadvoice | GoContact

    Score9.2 out of 10
    		N/ABroadvoice is a provider of hosted voice, UCaaS, CCaaS, and CX solutions for small and mid-market enterprises and BPOs. Broadvoice solutions offer enterprise-class features to simplify communications and streamline operations.

    $10

    per month per seat

    Pricing
    Bright Pattern Contact CenterBroadvoice | GoContact
    Editions & Modules
    Omnichannel CX
    -
    per month per seat
    Call Center Standard
    -
    per month per seat
    Digital CX
    -
    per month per seat
    b-hive Standard Seat - Call Paths
    $7
    per month
    b-hive Metered Seat Cloud PBX
    $10
    per month per user
    b-hive Pro Seat - Call Paths
    $10
    per month
    SIP Trunking - Metered
    $11
    per month per user
    SIP Trunking - Unlimited
    $17
    per month per user
    b-hive Standard Seat Cloud PBX
    $18
    per month per user
    b-hive Pro Seat Cloud PBX
    $23
    per month per user
    Contact Center
    Contact Sales
    Offerings
    Pricing Offerings
    Bright Pattern Contact CenterBroadvoice | GoContact
    Free Trial
    YesYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeNo setup feeOptional
    Additional DetailsOne-time set-up fee includes 45 hours of services for workflow implementation and training: Discovery and Design Workshop; Configuration and Customization to customer requirements; Testing and Evaluation; Agent and Supervisor Training; Administration Mentoring & Knowledge TransferPricing Based on 3 Year Terms
    More Pricing Information
    Features
    Bright Pattern Contact CenterBroadvoice | GoContact
    Contact Center Software
    Comparison of Contact Center Software features of Bright Pattern Contact Center and Broadvoice | GoContact
    Feature
    Bright Pattern Contact Center
    7.9
    31 Ratings
    Broadvoice | GoContact
    -
    Ratings
    Agent dashboard8.130 Ratings00 Ratings
    Validate callers8.128 Ratings00 Ratings
    Outbound response8.128 Ratings00 Ratings
    Call forwarding8.127 Ratings00 Ratings
    Click-to-call (CTC)8.024 Ratings00 Ratings
    Warm transfer8.230 Ratings00 Ratings
    Predictive dialing9.025 Ratings00 Ratings
    Interactive voice response8.328 Ratings00 Ratings
    REST APIs7.427 Ratings00 Ratings
    Call scripts8.224 Ratings00 Ratings
    Call tracking8.126 Ratings00 Ratings
    Multichannel integration7.226 Ratings00 Ratings
    CRM software integration6.227 Ratings00 Ratings
    Workforce Optimization (WFO)
    Comparison of Workforce Optimization (WFO) features of Bright Pattern Contact Center and Broadvoice | GoContact
    Feature
    Bright Pattern Contact Center
    7.9
    29 Ratings
    Broadvoice | GoContact
    -
    Ratings
    Inbound call routing8.328 Ratings00 Ratings
    Omnichannel inbound routing8.127 Ratings00 Ratings
    Recording8.929 Ratings00 Ratings
    Quality management7.227 Ratings00 Ratings
    Call analytics8.124 Ratings00 Ratings
    Historical reporting8.129 Ratings00 Ratings
    Live reporting7.227 Ratings00 Ratings
    Customer surveys8.126 Ratings00 Ratings
    Customer interaction analytics7.121 Ratings00 Ratings
    Performance & Compatibility of Online Events Software
    Comparison of Performance & Compatibility of Online Events Software features of Bright Pattern Contact Center and Broadvoice | GoContact
    Feature
    Bright Pattern Contact Center
    -
    Ratings
    Broadvoice | GoContact
    8.7
    125 Ratings
    High quality audio00 Ratings8.7124 Ratings
    High quality video00 Ratings8.739 Ratings
    Screen Sharing
    Comparison of Screen Sharing features of Bright Pattern Contact Center and Broadvoice | GoContact
    Feature
    Bright Pattern Contact Center
    -
    Ratings
    Broadvoice | GoContact
    8.7
    28 Ratings
    Desktop sharing00 Ratings8.728 Ratings
    Online Meetings / Events
    Comparison of Online Meetings / Events features of Bright Pattern Contact Center and Broadvoice | GoContact
    Feature
    Bright Pattern Contact Center
    -
    Ratings
    Broadvoice | GoContact
    8.9
    29 Ratings
    Calendar integration00 Ratings8.924 Ratings
    Meeting initiation00 Ratings8.926 Ratings
    Record meetings / events00 Ratings8.921 Ratings
    Online Events Collaboration
    Comparison of Online Events Collaboration features of Bright Pattern Contact Center and Broadvoice | GoContact
    Feature
    Bright Pattern Contact Center
    -
    Ratings
    Broadvoice | GoContact
    8.7
    23 Ratings
    Live chat00 Ratings8.723 Ratings
    Online Events Security
    Comparison of Online Events Security features of Bright Pattern Contact Center and Broadvoice | GoContact
    Feature
    Bright Pattern Contact Center
    -
    Ratings
    Broadvoice | GoContact
    8.7
    46 Ratings
    User authentication00 Ratings8.740 Ratings
    Participant roles & permissions00 Ratings8.745 Ratings
    Cloud PBX
    Comparison of Cloud PBX features of Bright Pattern Contact Center and Broadvoice | GoContact
    Feature
    Bright Pattern Contact Center
    -
    Ratings
    Broadvoice | GoContact
    8.5
    137 Ratings
    Hosted PBX00 Ratings8.685 Ratings
    Multi-level Interactive Voice Response (IVR)00 Ratings8.462 Ratings
    Directory of employee names00 Ratings8.5117 Ratings
    Call Management
    Comparison of Call Management features of Bright Pattern Contact Center and Broadvoice | GoContact
    Feature
    Bright Pattern Contact Center
    -
    Ratings
    Broadvoice | GoContact
    8.5
    166 Ratings
    Answering rules00 Ratings8.7144 Ratings
    Call recording00 Ratings8.9109 Ratings
    Call park00 Ratings8.7136 Ratings
    Call screening00 Ratings8.7117 Ratings
    Message alerts00 Ratings8.5132 Ratings
    Business SMS/External Messaging00 Ratings8.065 Ratings
    Online Fax00 Ratings8.178 Ratings
    Voicemail Transcription00 Ratings8.794 Ratings
    Mobile apps
    Comparison of Mobile apps features of Bright Pattern Contact Center and Broadvoice | GoContact
    Feature
    Bright Pattern Contact Center
    -
    Ratings
    Broadvoice | GoContact
    8.5
    117 Ratings
    Mobile app for iOS00 Ratings8.4106 Ratings
    Mobile app for Android00 Ratings8.665 Ratings
    Unified Communications Platform and Collaboration
    Comparison of Unified Communications Platform and Collaboration features of Bright Pattern Contact Center and Broadvoice | GoContact
    Feature
    Bright Pattern Contact Center
    -
    Ratings
    Broadvoice | GoContact
    8.7
    63 Ratings
    Centralized communications management00 Ratings8.754 Ratings
    Team messaging00 Ratings8.836 Ratings
    Team document sharing00 Ratings8.923 Ratings
    Call and meeting analytics00 Ratings8.437 Ratings
    User Ratings
    Bright Pattern Contact CenterBroadvoice | GoContact
    Likelihood to Recommend
    9.1
    (31 ratings)
    9.1
    (313 ratings)
    Likelihood to Renew
    9.1
    (2 ratings)
    7.0
    (21 ratings)
    Usability
    8.3
    (31 ratings)
    8.4
    (70 ratings)
    Availability
    10.0
    (1 ratings)
    8.8
    (2 ratings)
    Performance
    9.0
    (1 ratings)
    7.6
    (2 ratings)
    Support Rating
    9.1
    (31 ratings)
    8.6
    (19 ratings)
    In-Person Training
    8.0
    (1 ratings)
    7.4
    (3 ratings)
    Online Training
    7.0
    (1 ratings)
    8.2
    (2 ratings)
    Implementation Rating
    8.3
    (5 ratings)
    7.1
    (9 ratings)
    Configurability
    8.0
    (1 ratings)
    7.0
    (2 ratings)
    Contract Terms and Pricing Model
    9.0
    (1 ratings)
    9.1
    (1 ratings)
    Ease of integration
    9.0
    (1 ratings)
    -
    (0 ratings)
    Product Scalability
    9.0
    (1 ratings)
    5.5
    (2 ratings)
    Vendor post-sale
    10.0
    (1 ratings)
    9.1
    (3 ratings)
    Vendor pre-sale
    10.0
    (1 ratings)
    9.1
    (3 ratings)