Bright Pattern Contact Center vs. CrazyCall
| Product | Rating | Most Used By | Product Summary | Starting Price |
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 Bright Pattern Contact Center | Score9.1 out of 10 | Enterprise companies (1,001+ employees) | Bright Pattern provides an AI-powered omnichannel contact center software. With the purpose of making customer service, sales, and marketing brighter and faster, Bright Pattern offers an advanced omnichannel cloud platform with embedded AI. Bright Pattern’s platform can be… | N/A |
 CrazyCall | Score8.7 out of 10 | Mid-Size Companies (51-1,000 employees) | CrazyCall is a cloud-based app that is designed to help contact centers and sales teams boost the performance of their outbound and inbound projects. CrazyCall requires no download or technical skills. According to the vendor, users can start making and receiving calls directly in their browser within minutes of creating their account. With the automatic dialer, users no longer need to dial numbers manually. Users can also set rules to efficiently manage their outbound and inbound queue… | $29 per month ($8 for each additional user over 3) |
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
| Additional Details | One-time set-up fee includes 45 hours of services for workflow implementation and training: Discovery and Design Workshop; Configuration and Customization to customer requirements; Testing and Evaluation; Agent and Supervisor Training; Administration Mentoring & Knowledge Transfer | Plans priced per user / month. Exclusive of connection costs. Competitive rates available. | ||||||||||||||
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| Bright Pattern Contact Center | CrazyCall | |
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| Likelihood to Recommend | 9.1 | 8.7 |
| Likelihood to Renew | 9.1 | - |
| Usability | 8.3 | - |
| Availability | 10.0 | - |
| Performance | 9.0 | - |
| Support Rating | 9.1 | - |
| In-Person Training | 8.0 | - |
| Online Training | 7.0 | - |
| Implementation Rating | 8.3 | - |
| Configurability | 8.0 | - |
| Contract Terms and Pricing Model | 9.0 | - |
| Ease of integration | 9.0 | - |
| Product Scalability | 9.0 | - |
| Vendor post-sale | 10.0 | - |
| Vendor pre-sale | 10.0 | - |