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Bright Pattern Contact Center vs. Five9

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Bright Pattern Contact Center

    Score9.1 out of 10
    Enterprise companies (1,001+ employees)
    Bright Pattern provides an AI-powered omnichannel contact center software. With the purpose of making customer service, sales, and marketing brighter and faster, Bright Pattern offers an advanced omnichannel cloud platform with embedded AI. Bright Pattern’s platform can be…N/A

    Five9

    Score8.4 out of 10
    N/AFive9 is cloud contact center software for inbound, outbound, blended, or multi-channel operations. This solution includes management capabilities such as campaign management, quality monitoring, real-time and historical reporting, and call recording.

    $119

    per month

    Pricing
    Bright Pattern Contact CenterFive9
    Editions & Modules
    Omnichannel CX
    -
    per month per seat
    Call Center Standard
    -
    per month per seat
    Digital CX
    -
    per month per seat
    Core
    $119
    per month
    Digital
    $119
    per month
    Premium
    Contact sales team
    Contact sales team
    Optimum
    Contact sales team
    Contact sales team
    Ultimate
    Contact sales team
    Contact sales team
    Offerings
    Pricing Offerings
    Bright Pattern Contact CenterFive9
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesYes
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsOne-time set-up fee includes 45 hours of services for workflow implementation and training: Discovery and Design Workshop; Configuration and Customization to customer requirements; Testing and Evaluation; Agent and Supervisor Training; Administration Mentoring & Knowledge TransferFive9 offers pricing options to suit your business needs: Monthly On-Demand —Companies looking to quickly scale their operations with minimum costs Per-Minute Fees — Products such as voice message broadcasting or IVR with Speech recognition Annual Contracts — Reduced fee compared to monthly on-demand pricing
    More Pricing Information
    Community Pulse
    Bright Pattern Contact CenterFive9
    Considered Both Products
    Bright Pattern, Inc.
    Chose Bright Pattern Contact Center
    Obviously, customer experience is key but contact center staff enablement is one of the most important factors. What good is a multi-million dollar implementation on a platform if your hands are tied from admin or developer turnover? I have seen with many platforms where the …
    Incentivized
    Five9
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    Bright Pattern Contact CenterFive9
    Contact Center Software
    Comparison of Contact Center Software features of Bright Pattern Contact Center and Five9
    Feature
    Bright Pattern Contact Center
    7.9
    31 Ratings
    Five9
    8.0
    14 Ratings
    Agent dashboard8.130 Ratings7.514 Ratings
    Validate callers8.128 Ratings6.213 Ratings
    Outbound response8.128 Ratings7.112 Ratings
    Call forwarding8.127 Ratings8.110 Ratings
    Click-to-call (CTC)8.024 Ratings9.910 Ratings
    Warm transfer8.230 Ratings8.012 Ratings
    Predictive dialing9.025 Ratings10.011 Ratings
    Interactive voice response8.328 Ratings10.010 Ratings
    REST APIs7.427 Ratings8.09 Ratings
    Call scripts8.224 Ratings5.111 Ratings
    Call tracking8.126 Ratings8.514 Ratings
    Multichannel integration7.226 Ratings6.513 Ratings
    CRM software integration6.227 Ratings8.513 Ratings
    Workforce Optimization (WFO)
    Comparison of Workforce Optimization (WFO) features of Bright Pattern Contact Center and Five9
    Feature
    Bright Pattern Contact Center
    7.9
    29 Ratings
    Five9
    8.6
    23 Ratings
    Inbound call routing8.228 Ratings8.512 Ratings
    Omnichannel inbound routing8.127 Ratings6.610 Ratings
    Recording8.929 Ratings9.013 Ratings
    Quality management7.227 Ratings8.023 Ratings
    Call analytics8.124 Ratings10.013 Ratings
    Historical reporting8.129 Ratings8.514 Ratings
    Live reporting7.227 Ratings8.012 Ratings
    Customer surveys8.126 Ratings00 Ratings
    Customer interaction analytics7.121 Ratings10.011 Ratings
    User Ratings
    Bright Pattern Contact CenterFive9
    Likelihood to Recommend
    9.1
    (31 ratings)
    6.5
    (38 ratings)
    Likelihood to Renew
    9.1
    (2 ratings)
    10.0
    (1 ratings)
    Usability
    8.3
    (31 ratings)
    9.0
    (1 ratings)
    Availability
    10.0
    (1 ratings)
    9.0
    (1 ratings)
    Performance
    9.0
    (1 ratings)
    8.0
    (1 ratings)
    Support Rating
    9.1
    (31 ratings)
    9.0
    (9 ratings)
    In-Person Training
    8.0
    (1 ratings)
    -
    (0 ratings)
    Online Training
    7.0
    (1 ratings)
    10.0
    (1 ratings)
    Implementation Rating
    8.3
    (5 ratings)
    10.0
    (1 ratings)
    Configurability
    8.0
    (1 ratings)
    9.0
    (1 ratings)
    Contract Terms and Pricing Model
    9.0
    (1 ratings)
    8.0
    (1 ratings)
    Ease of integration
    9.0
    (1 ratings)
    9.0
    (1 ratings)
    Product Scalability
    9.0
    (1 ratings)
    9.0
    (1 ratings)
    Professional Services
    -
    (0 ratings)
    9.0
    (1 ratings)
    Vendor post-sale
    10.0
    (1 ratings)
    8.0
    (1 ratings)
    Vendor pre-sale
    10.0
    (1 ratings)
    8.0
    (1 ratings)