Bright Pattern Contact Center vs. Hearsay, now part of Yext
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Bright Pattern Contact Center | Score9.1 out of 10 | Enterprise companies (1,001+ employees) | Bright Pattern provides an AI-powered omnichannel contact center software. With the purpose of making customer service, sales, and marketing brighter and faster, Bright Pattern offers an advanced omnichannel cloud platform with embedded AI. Bright Pattern’s platform can be… | N/A |
 Hearsay, now part of Yext | Score8.9 out of 10 | N/A | After the August 2024 acquisition, Hearsay Systems joined Yext, combining Yext's digital presence management with Hearsay's compliant customer engagement tools. | N/A |
| Bright Pattern Contact Center | Hearsay, now part of Yext | |||||||||||||||
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| Editions & Modules |
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| Offerings |
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
| Additional Details | One-time set-up fee includes 45 hours of services for workflow implementation and training: Discovery and Design Workshop; Configuration and Customization to customer requirements; Testing and Evaluation; Agent and Supervisor Training; Administration Mentoring & Knowledge Transfer | — | ||||||||||||||
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| Bright Pattern Contact Center | Hearsay, now part of Yext | |||||||||||||||||||||||||||||||||||||||||||
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| Contact Center Software |
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| Workforce Optimization (WFO) |
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| Bright Pattern Contact Center | Hearsay, now part of Yext | |
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| Likelihood to Recommend | 9.1 | 9.0 |
| Likelihood to Renew | 9.1 | - |
| Usability | 8.3 | 9.0 |
| Availability | 10.0 | - |
| Performance | 9.0 | - |
| Support Rating | 9.1 | 9.0 |
| In-Person Training | 8.0 | - |
| Online Training | 7.0 | - |
| Implementation Rating | 8.3 | - |
| Configurability | 8.0 | - |
| Contract Terms and Pricing Model | 9.0 | - |
| Ease of integration | 9.0 | - |
| Product Scalability | 9.0 | - |
| Vendor post-sale | 10.0 | - |
| Vendor pre-sale | 10.0 | - |