Bright Pattern Contact Center vs. Nuance Digital Engagement Platform
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Bright Pattern Contact Center | Score9.1 out of 10 | Enterprise companies (1,001+ employees) | Bright Pattern provides an AI-powered omnichannel contact center software. With the purpose of making customer service, sales, and marketing brighter and faster, Bright Pattern offers an advanced omnichannel cloud platform with embedded AI. Bright Pattern’s platform can be… | N/A |
 Nuance Digital Engagement Platform | Score4 out of 10 | N/A | The Nuance Digital Engagement Platform is a customer engagement platform featuring customer targeting, omni-channel customer interaction management, and an integration framework for apps and platforms used for contact (e.g. live chat), with automation and workforce management features (agent monitoring, coaching) as well. It is based on the TouchCommerce Conversation Platform acquired with TouchCommerce in 2016. | N/A |
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| Editions & Modules |
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| Offerings |
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
| Additional Details | One-time set-up fee includes 45 hours of services for workflow implementation and training: Discovery and Design Workshop; Configuration and Customization to customer requirements; Testing and Evaluation; Agent and Supervisor Training; Administration Mentoring & Knowledge Transfer | — | ||||||||||||||
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| Workforce Optimization (WFO) |
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| Bright Pattern Contact Center | Nuance Digital Engagement Platform | |
|---|---|---|
| Likelihood to Recommend | 9.1 | - |
| Likelihood to Renew | 9.1 | - |
| Usability | 8.3 | - |
| Availability | 10.0 | - |
| Performance | 9.0 | - |
| Support Rating | 9.1 | - |
| In-Person Training | 8.0 | - |
| Online Training | 7.0 | - |
| Implementation Rating | 8.3 | - |
| Configurability | 8.0 | - |
| Contract Terms and Pricing Model | 9.0 | - |
| Ease of integration | 9.0 | - |
| Product Scalability | 9.0 | - |
| Vendor post-sale | 10.0 | - |
| Vendor pre-sale | 10.0 | - |