Bright Pattern Contact Center vs. RingCentral Contact Center
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Bright Pattern Contact Center | Score9.1 out of 10 | Enterprise companies (1,001+ employees) | Bright Pattern provides an AI-powered omnichannel contact center software. With the purpose of making customer service, sales, and marketing brighter and faster, Bright Pattern offers an advanced omnichannel cloud platform with embedded AI. Bright Pattern’s platform can be… | N/A |
 RingCentral Contact Center | Score8.1 out of 10 | N/A | RingCentral Contact Center is an AI-first contact center offers a set of cloud-based software plans with basic features including support for inbound and outbound call centers and IVR and ACD capabilities. Advanced features include analytics, real-time call reporting, workforce optimization analytics, and omni-channel integration with SMS, email, and social media platforms. | N/A |
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| Editions & Modules |
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| Offerings |
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
| Additional Details | One-time set-up fee includes 45 hours of services for workflow implementation and training: Discovery and Design Workshop; Configuration and Customization to customer requirements; Testing and Evaluation; Agent and Supervisor Training; Administration Mentoring & Knowledge Transfer | — | ||||||||||||||
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| Workforce Optimization (WFO) |
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| Bright Pattern Contact Center | RingCentral Contact Center | |
|---|---|---|
| Likelihood to Recommend | 9.1 | 9.7 |
| Likelihood to Renew | 9.1 | 6.3 |
| Usability | 8.3 | 8.7 |
| Availability | 10.0 | - |
| Performance | 9.0 | - |
| Support Rating | 9.1 | 3.3 |
| In-Person Training | 8.0 | - |
| Online Training | 7.0 | - |
| Implementation Rating | 8.3 | 9.0 |
| Configurability | 8.0 | - |
| Contract Terms and Pricing Model | 9.0 | - |
| Ease of integration | 9.0 | - |
| Product Scalability | 9.0 | - |
| Vendor post-sale | 10.0 | - |
| Vendor pre-sale | 10.0 | - |