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Bright Pattern Contact Center vs. Salesforce Sales Cloud

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Bright Pattern Contact Center

41 Reviews and Ratings

Salesforce Sales Cloud

3,281 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Bright Pattern Contact Center

    Score9.1 out of 10
    Enterprise companies (1,001+ employees)
    		Bright Pattern provides an AI-powered omnichannel contact center software. With the purpose of making customer service, sales, and marketing brighter and faster, Bright Pattern offers an advanced omnichannel cloud platform with embedded AI. Bright Pattern’s platform can be…N/A

    Salesforce Sales Cloud

    Score8.7 out of 10
    		N/ASalesforce Sales Cloud is a platform for sales with a community of Sellers, Sales Leaders, and Sales Operations, who use the solution to grow sales and increase productivity. The AI CRM for Sales features data built right in, so that companies can sell faster, sell smarter and sell efficiently. Salesforce Sales Cloud is used for, and supports: Buyer Engagement Sales Engagement Enablement Sales AI Sales Analytics Team…

    $25

    per month

    Pricing
    Bright Pattern Contact CenterSalesforce Sales Cloud
    Editions & Modules
    Omnichannel CX
    -
    per month per seat
    Call Center Standard
    -
    per month per seat
    Digital CX
    -
    per month per seat
    Starter
    $25.00
    per month per user
    Professional
    $80.00
    per month per user
    Enterprise
    $165.00
    per month per user
    Unlimited
    $330.00
    per month per user
    Agentforce 1 Sales
    $550
    per month per user
    Offerings
    Pricing Offerings
    Bright Pattern Contact CenterSalesforce Sales Cloud
    Free Trial
    YesYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeNo setup feeOptional
    Additional DetailsOne-time set-up fee includes 45 hours of services for workflow implementation and training: Discovery and Design Workshop; Configuration and Customization to customer requirements; Testing and Evaluation; Agent and Supervisor Training; Administration Mentoring & Knowledge Transfer—
    More Pricing Information
    Community Pulse
    Bright Pattern Contact CenterSalesforce Sales Cloud
    Considered Both Products
    Bright Pattern, Inc.
    Verified User
    Chose Bright Pattern Contact Center
    We are looking for something simple; we do not need a complete CRM system.

    Kami mencari sesuatu yang sederhana, kami tidak memerlukan sistem CRM yang lengkap
    Incentivized
    Othmar Mueller von Blumencron
    VP Sales & Marketing in Sales at VIPdesk Connect (Information Technology & Services, 501-1000 employees)
    Chose Bright Pattern Contact Center
    Bright Pattern has much better ROI. Significantly less expensive and same or better performance
    Incentivized
    Carlton Perkins
    Manager, Solutions Consulting in Sales at Waterfield Technologies (Information Technology & Services, 201-500 employees)
    Chose Bright Pattern Contact Center
    Bright Pattern prides itself on providing out-of-the-box functionality. Unlike many of the other platforms listed, there is no need to subscribe to additional options for increased feature functionality nor is there a need to implement additional plugins to get to a desired …
    Incentivized
    Salesforce
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    Bright Pattern Contact CenterSalesforce Sales Cloud
    Contact Center Software
    Comparison of Contact Center Software features of Bright Pattern Contact Center and Salesforce Sales Cloud
    Feature
    Bright Pattern Contact Center
    7.9
    31 Ratings
    Salesforce Sales Cloud
    -
    Ratings
    Agent dashboard8.130 Ratings00 Ratings
    Validate callers8.128 Ratings00 Ratings
    Outbound response8.128 Ratings00 Ratings
    Call forwarding8.127 Ratings00 Ratings
    Click-to-call (CTC)8.024 Ratings00 Ratings
    Warm transfer8.230 Ratings00 Ratings
    Predictive dialing9.025 Ratings00 Ratings
    Interactive voice response8.328 Ratings00 Ratings
    REST APIs7.427 Ratings00 Ratings
    Call scripts8.224 Ratings00 Ratings
    Call tracking8.126 Ratings00 Ratings
    Multichannel integration7.226 Ratings00 Ratings
    CRM software integration6.227 Ratings00 Ratings
    Workforce Optimization (WFO)
    Comparison of Workforce Optimization (WFO) features of Bright Pattern Contact Center and Salesforce Sales Cloud
    Feature
    Bright Pattern Contact Center
    7.9
    29 Ratings
    Salesforce Sales Cloud
    -
    Ratings
    Inbound call routing8.328 Ratings00 Ratings
    Omnichannel inbound routing8.127 Ratings00 Ratings
    Recording8.929 Ratings00 Ratings
    Quality management7.227 Ratings00 Ratings
    Call analytics8.124 Ratings00 Ratings
    Historical reporting8.129 Ratings00 Ratings
    Live reporting7.227 Ratings00 Ratings
    Customer surveys8.126 Ratings00 Ratings
    Customer interaction analytics7.121 Ratings00 Ratings
    Sales Force Automation
    Comparison of Sales Force Automation features of Bright Pattern Contact Center and Salesforce Sales Cloud
    Feature
    Bright Pattern Contact Center
    -
    Ratings
    Salesforce Sales Cloud
    8.4
    261 Ratings
    Customer data management / contact management00 Ratings9.3261 Ratings
    Workflow management00 Ratings8.3252 Ratings
    Territory management00 Ratings7.7204 Ratings
    Opportunity management00 Ratings8.7253 Ratings
    Integration with email client (e.g., Outlook or Gmail)00 Ratings8.7238 Ratings
    Contract management00 Ratings7.9209 Ratings
    Quote & order management00 Ratings7.7192 Ratings
    Interaction tracking00 Ratings8.8223 Ratings
    Channel / partner relationship management00 Ratings8.1184 Ratings
    Customer Service & Support
    Comparison of Customer Service & Support features of Bright Pattern Contact Center and Salesforce Sales Cloud
    Feature
    Bright Pattern Contact Center
    -
    Ratings
    Salesforce Sales Cloud
    7.9
    99 Ratings
    Case management00 Ratings8.397 Ratings
    Call center management00 Ratings7.878 Ratings
    Help desk management00 Ratings7.482 Ratings
    Marketing Automation
    Comparison of Marketing Automation features of Bright Pattern Contact Center and Salesforce Sales Cloud
    Feature
    Bright Pattern Contact Center
    -
    Ratings
    Salesforce Sales Cloud
    8.4
    239 Ratings
    Lead management00 Ratings8.5234 Ratings
    Email marketing00 Ratings8.2201 Ratings
    CRM Project Management
    Comparison of CRM Project Management features of Bright Pattern Contact Center and Salesforce Sales Cloud
    Feature
    Bright Pattern Contact Center
    -
    Ratings
    Salesforce Sales Cloud
    8.4
    242 Ratings
    Task management00 Ratings8.9231 Ratings
    Billing and invoicing management00 Ratings7.774 Ratings
    Reporting00 Ratings8.6195 Ratings
    CRM Reporting & Analytics
    Comparison of CRM Reporting & Analytics features of Bright Pattern Contact Center and Salesforce Sales Cloud
    Feature
    Bright Pattern Contact Center
    -
    Ratings
    Salesforce Sales Cloud
    8.3
    255 Ratings
    Forecasting00 Ratings8.1223 Ratings
    Pipeline visualization00 Ratings8.1242 Ratings
    Customizable reports00 Ratings8.8252 Ratings
    Customization
    Comparison of Customization features of Bright Pattern Contact Center and Salesforce Sales Cloud
    Feature
    Bright Pattern Contact Center
    -
    Ratings
    Salesforce Sales Cloud
    8.7
    246 Ratings
    Custom fields00 Ratings9.0244 Ratings
    Custom objects00 Ratings9.0233 Ratings
    Scripting environment00 Ratings8.2173 Ratings
    API for custom integration00 Ratings8.6203 Ratings
    Security
    Comparison of Security features of Bright Pattern Contact Center and Salesforce Sales Cloud
    Feature
    Bright Pattern Contact Center
    -
    Ratings
    Salesforce Sales Cloud
    8.9
    247 Ratings
    Single sign-on capability00 Ratings8.9215 Ratings
    Role-based user permissions00 Ratings8.8219 Ratings
    Social CRM
    Comparison of Social CRM features of Bright Pattern Contact Center and Salesforce Sales Cloud
    Feature
    Bright Pattern Contact Center
    -
    Ratings
    Salesforce Sales Cloud
    8.8
    156 Ratings
    Social data00 Ratings8.9154 Ratings
    Social engagement00 Ratings8.7152 Ratings
    Integrations with 3rd-party Software
    Comparison of Integrations with 3rd-party Software features of Bright Pattern Contact Center and Salesforce Sales Cloud
    Feature
    Bright Pattern Contact Center
    -
    Ratings
    Salesforce Sales Cloud
    8.2
    212 Ratings
    Marketing automation00 Ratings8.4208 Ratings
    Compensation management00 Ratings8.0142 Ratings
    Platform
    Comparison of Platform features of Bright Pattern Contact Center and Salesforce Sales Cloud
    Feature
    Bright Pattern Contact Center
    -
    Ratings
    Salesforce Sales Cloud
    7.9
    227 Ratings
    Mobile access00 Ratings7.9227 Ratings
    User Ratings
    Bright Pattern Contact CenterSalesforce Sales Cloud
    Likelihood to Recommend
    9.1
    (31 ratings)
    8.7
    (392 ratings)
    Likelihood to Renew
    9.1
    (2 ratings)
    10.0
    (58 ratings)
    Usability
    8.3
    (31 ratings)
    9.4
    (121 ratings)
    Availability
    10.0
    (1 ratings)
    9.8
    (27 ratings)
    Performance
    9.0
    (1 ratings)
    9.0
    (18 ratings)
    Support Rating
    9.1
    (31 ratings)
    9.0
    (92 ratings)
    In-Person Training
    8.0
    (1 ratings)
    7.9
    (11 ratings)
    Online Training
    7.0
    (1 ratings)
    9.1
    (15 ratings)
    Implementation Rating
    8.3
    (5 ratings)
    2.4
    (18 ratings)
    Configurability
    8.0
    (1 ratings)
    10.0
    (2 ratings)
    Contract Terms and Pricing Model
    9.0
    (1 ratings)
    8.8
    (9 ratings)
    Data Sharing and Collaboration
    -
    (0 ratings)
    8.2
    (5 ratings)
    Data Sources
    -
    (0 ratings)
    8.2
    (5 ratings)
    Ease of integration
    9.0
    (1 ratings)
    -
    (0 ratings)
    Product Scalability
    9.0
    (1 ratings)
    8.7
    (52 ratings)
    Professional Services
    -
    (0 ratings)
    9.3
    (8 ratings)
    Vendor post-sale
    10.0
    (1 ratings)
    -
    (0 ratings)
    Vendor pre-sale
    10.0
    (1 ratings)
    -
    (0 ratings)