TrustRadius: an HG Insights company

Broadvoice | GoContact vs. Dialpad Connect

Save this comparison

Save this comparison

Broadvoice | GoContact

543 Reviews and Ratings

Dialpad Connect

498 Reviews and Ratings

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Broadvoice | GoContact

    Score9.1 out of 10
    		N/ABroadvoice is a provider of hosted voice, UCaaS, CCaaS, and CX solutions for small and mid-market enterprises and BPOs. Broadvoice solutions offer enterprise-class features to simplify communications and streamline operations.

    $10

    per month per seat

    Dialpad Connect

    Score8.1 out of 10
    		N/ADialpad Connect is a cloud communications UCaaS platform that provides users with integrated voice, video, and messaging capabilities from one unified interface.

    $27

    per month

    Pricing
    Broadvoice | GoContactDialpad Connect
    Editions & Modules
    b-hive Standard Seat - Call Paths
    $7
    per month
    b-hive Metered Seat Cloud PBX
    $10
    per month per user
    b-hive Pro Seat - Call Paths
    $10
    per month
    SIP Trunking - Metered
    $11
    per month per user
    SIP Trunking - Unlimited
    $17
    per month per user
    b-hive Standard Seat Cloud PBX
    $18
    per month per user
    b-hive Pro Seat Cloud PBX
    $23
    per month per user
    Contact Center
    Contact Sales
    Standard
    $27
    per month per user
    Pro
    $35
    per month per user
    Enterprise
    Contact sales team
    per user/per month
    Offerings
    Pricing Offerings
    Broadvoice | GoContactDialpad Connect
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeOptionalNo setup fee
    Additional DetailsPricing Based on 3 Year Terms—
    More Pricing Information
    Features
    Broadvoice | GoContactDialpad Connect
    Performance & Compatibility of Online Events Software
    Comparison of Performance & Compatibility of Online Events Software features of Broadvoice | GoContact and Dialpad Connect
    Feature
    Broadvoice | GoContact
    8.7
    125 Ratings
    Dialpad Connect
    8.3
    62 Ratings
    High quality audio8.7124 Ratings8.461 Ratings
    High quality video8.739 Ratings8.236 Ratings
    Screen Sharing
    Comparison of Screen Sharing features of Broadvoice | GoContact and Dialpad Connect
    Feature
    Broadvoice | GoContact
    8.7
    28 Ratings
    Dialpad Connect
    7.9
    26 Ratings
    Desktop sharing8.728 Ratings7.926 Ratings
    Online Meetings / Events
    Comparison of Online Meetings / Events features of Broadvoice | GoContact and Dialpad Connect
    Feature
    Broadvoice | GoContact
    8.9
    29 Ratings
    Dialpad Connect
    8.3
    37 Ratings
    Calendar integration8.924 Ratings8.431 Ratings
    Meeting initiation8.926 Ratings7.927 Ratings
    Record meetings / events8.921 Ratings8.731 Ratings
    Online Events Collaboration
    Comparison of Online Events Collaboration features of Broadvoice | GoContact and Dialpad Connect
    Feature
    Broadvoice | GoContact
    8.7
    23 Ratings
    Dialpad Connect
    8.2
    20 Ratings
    Live chat8.723 Ratings8.220 Ratings
    Online Events Security
    Comparison of Online Events Security features of Broadvoice | GoContact and Dialpad Connect
    Feature
    Broadvoice | GoContact
    8.7
    46 Ratings
    Dialpad Connect
    8.0
    35 Ratings
    User authentication8.740 Ratings7.828 Ratings
    Participant roles & permissions8.745 Ratings8.233 Ratings
    Cloud PBX
    Comparison of Cloud PBX features of Broadvoice | GoContact and Dialpad Connect
    Feature
    Broadvoice | GoContact
    8.5
    137 Ratings
    Dialpad Connect
    8.2
    56 Ratings
    Hosted PBX8.685 Ratings8.227 Ratings
    Multi-level Interactive Voice Response (IVR)8.462 Ratings7.833 Ratings
    Directory of employee names8.5117 Ratings8.752 Ratings
    Call Management
    Comparison of Call Management features of Broadvoice | GoContact and Dialpad Connect
    Feature
    Broadvoice | GoContact
    8.5
    166 Ratings
    Dialpad Connect
    8.3
    68 Ratings
    Answering rules8.7144 Ratings8.956 Ratings
    Call recording8.9109 Ratings7.562 Ratings
    Call park8.7136 Ratings8.445 Ratings
    Call screening8.7117 Ratings8.651 Ratings
    Message alerts8.5132 Ratings8.763 Ratings
    Business SMS/External Messaging8.065 Ratings8.755 Ratings
    Online Fax8.078 Ratings7.416 Ratings
    Voicemail Transcription8.794 Ratings8.364 Ratings
    Mobile apps
    Comparison of Mobile apps features of Broadvoice | GoContact and Dialpad Connect
    Feature
    Broadvoice | GoContact
    8.5
    117 Ratings
    Dialpad Connect
    7.7
    57 Ratings
    Mobile app for iOS8.5106 Ratings7.737 Ratings
    Mobile app for Android8.665 Ratings7.733 Ratings
    Unified Communications Platform and Collaboration
    Comparison of Unified Communications Platform and Collaboration features of Broadvoice | GoContact and Dialpad Connect
    Feature
    Broadvoice | GoContact
    8.7
    63 Ratings
    Dialpad Connect
    7.9
    49 Ratings
    Centralized communications management8.754 Ratings8.239 Ratings
    Team messaging8.836 Ratings8.135 Ratings
    Team document sharing8.923 Ratings7.721 Ratings
    Call and meeting analytics8.437 Ratings7.839 Ratings
    User Ratings
    Broadvoice | GoContactDialpad Connect
    Likelihood to Recommend
    9.1
    (313 ratings)
    7.6
    (291 ratings)
    Likelihood to Renew
    7.0
    (21 ratings)
    8.9
    (10 ratings)
    Usability
    8.4
    (70 ratings)
    8.5
    (46 ratings)
    Availability
    8.8
    (2 ratings)
    8.3
    (4 ratings)
    Performance
    7.6
    (2 ratings)
    9.0
    (4 ratings)
    Support Rating
    8.6
    (19 ratings)
    9.1
    (57 ratings)
    In-Person Training
    7.4
    (3 ratings)
    9.1
    (1 ratings)
    Online Training
    8.2
    (2 ratings)
    9.1
    (1 ratings)
    Implementation Rating
    7.1
    (9 ratings)
    8.3
    (6 ratings)
    Configurability
    7.0
    (2 ratings)
    9.1
    (2 ratings)
    Contract Terms and Pricing Model
    9.1
    (1 ratings)
    5.6
    (2 ratings)
    Ease of integration
    -
    (0 ratings)
    9.1
    (1 ratings)
    Product Scalability
    5.5
    (2 ratings)
    8.9
    (4 ratings)
    Professional Services
    -
    (0 ratings)
    9.1
    (1 ratings)
    Vendor post-sale
    9.1
    (3 ratings)
    9.1
    (2 ratings)
    Vendor pre-sale
    9.1
    (3 ratings)
    9.1
    (2 ratings)