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Broadvoice | GoContact vs. Genesys Cloud CX

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Broadvoice | GoContact

543 Reviews and Ratings

Genesys Cloud CX

757 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Broadvoice | GoContact

    Score9.1 out of 10
    		N/ABroadvoice is a provider of hosted voice, UCaaS, CCaaS, and CX solutions for small and mid-market enterprises and BPOs. Broadvoice solutions offer enterprise-class features to simplify communications and streamline operations.

    $10

    per month per seat

    Genesys Cloud CX

    Score7.9 out of 10
    		N/AGenesys Cloud CX (formerly PureCloud, Genesys Cloud) is a contact center application optimized for automatic call distribution, interactive voice response, email, social media, chat, and text/SMS. It is also a VoIP interconnect service provider.

    $75

    per month (billed annually) per user

    Pricing
    Broadvoice | GoContactGenesys Cloud CX
    Editions & Modules
    b-hive Standard Seat - Call Paths
    $7
    per month
    b-hive Metered Seat Cloud PBX
    $10
    per month per user
    b-hive Pro Seat - Call Paths
    $10
    per month
    SIP Trunking - Metered
    $11
    per month per user
    SIP Trunking - Unlimited
    $17
    per month per user
    b-hive Standard Seat Cloud PBX
    $18
    per month per user
    b-hive Pro Seat Cloud PBX
    $23
    per month per user
    Contact Center
    Contact Sales
    Genesys Cloud CX 1 - Voice
    $75
    per month (billed annually) per user
    Genesys Cloud CX 2 - Digital
    $95
    per month (billed annually) per user
    Genesys Cloud CX 2 - Digital + Voice
    $115
    per month (billed annually) per user
    Genesys Cloud CX 3 - Digital + WEM
    $135
    per month (billed annually) per user
    Genesys Cloud CX 3 Digital + WEM + Voice
    $155
    per month (billed annually) per user
    Offerings
    Pricing Offerings
    Broadvoice | GoContactGenesys Cloud CX
    Free Trial
    YesYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeOptionalNo setup fee
    Additional DetailsPricing Based on 3 Year TermsPricing plans can also be billed hourly.
    More Pricing Information
    Features
    Broadvoice | GoContactGenesys Cloud CX
    Performance & Compatibility of Online Events Software
    Comparison of Performance & Compatibility of Online Events Software features of Broadvoice | GoContact and Genesys Cloud CX
    Feature
    Broadvoice | GoContact
    8.7
    125 Ratings
    Genesys Cloud CX
    -
    Ratings
    High quality audio8.7124 Ratings00 Ratings
    High quality video8.739 Ratings00 Ratings
    Screen Sharing
    Comparison of Screen Sharing features of Broadvoice | GoContact and Genesys Cloud CX
    Feature
    Broadvoice | GoContact
    8.7
    28 Ratings
    Genesys Cloud CX
    -
    Ratings
    Desktop sharing8.728 Ratings00 Ratings
    Online Meetings / Events
    Comparison of Online Meetings / Events features of Broadvoice | GoContact and Genesys Cloud CX
    Feature
    Broadvoice | GoContact
    8.9
    29 Ratings
    Genesys Cloud CX
    -
    Ratings
    Calendar integration8.924 Ratings00 Ratings
    Meeting initiation8.926 Ratings00 Ratings
    Record meetings / events8.921 Ratings00 Ratings
    Online Events Collaboration
    Comparison of Online Events Collaboration features of Broadvoice | GoContact and Genesys Cloud CX
    Feature
    Broadvoice | GoContact
    8.7
    23 Ratings
    Genesys Cloud CX
    -
    Ratings
    Live chat8.723 Ratings00 Ratings
    Online Events Security
    Comparison of Online Events Security features of Broadvoice | GoContact and Genesys Cloud CX
    Feature
    Broadvoice | GoContact
    8.7
    46 Ratings
    Genesys Cloud CX
    -
    Ratings
    User authentication8.740 Ratings00 Ratings
    Participant roles & permissions8.745 Ratings00 Ratings
    Cloud PBX
    Comparison of Cloud PBX features of Broadvoice | GoContact and Genesys Cloud CX
    Feature
    Broadvoice | GoContact
    8.5
    137 Ratings
    Genesys Cloud CX
    -
    Ratings
    Hosted PBX8.685 Ratings00 Ratings
    Multi-level Interactive Voice Response (IVR)8.462 Ratings00 Ratings
    Directory of employee names8.5117 Ratings00 Ratings
    Call Management
    Comparison of Call Management features of Broadvoice | GoContact and Genesys Cloud CX
    Feature
    Broadvoice | GoContact
    8.5
    166 Ratings
    Genesys Cloud CX
    -
    Ratings
    Answering rules8.7144 Ratings00 Ratings
    Call recording8.9109 Ratings00 Ratings
    Call park8.7136 Ratings00 Ratings
    Call screening8.7117 Ratings00 Ratings
    Message alerts8.5132 Ratings00 Ratings
    Business SMS/External Messaging8.065 Ratings00 Ratings
    Online Fax8.078 Ratings00 Ratings
    Voicemail Transcription8.794 Ratings00 Ratings
    Mobile apps
    Comparison of Mobile apps features of Broadvoice | GoContact and Genesys Cloud CX
    Feature
    Broadvoice | GoContact
    8.5
    117 Ratings
    Genesys Cloud CX
    -
    Ratings
    Mobile app for iOS8.5106 Ratings00 Ratings
    Mobile app for Android8.665 Ratings00 Ratings
    Unified Communications Platform and Collaboration
    Comparison of Unified Communications Platform and Collaboration features of Broadvoice | GoContact and Genesys Cloud CX
    Feature
    Broadvoice | GoContact
    8.7
    63 Ratings
    Genesys Cloud CX
    -
    Ratings
    Centralized communications management8.754 Ratings00 Ratings
    Team messaging8.836 Ratings00 Ratings
    Team document sharing8.923 Ratings00 Ratings
    Call and meeting analytics8.437 Ratings00 Ratings
    Contact Center Software
    Comparison of Contact Center Software features of Broadvoice | GoContact and Genesys Cloud CX
    Feature
    Broadvoice | GoContact
    -
    Ratings
    Genesys Cloud CX
    8.7
    412 Ratings
    Agent dashboard00 Ratings8.6394 Ratings
    Validate callers00 Ratings9.0346 Ratings
    Outbound response00 Ratings9.0308 Ratings
    Call forwarding00 Ratings8.6334 Ratings
    Click-to-call (CTC)00 Ratings8.8269 Ratings
    Warm transfer00 Ratings9.2381 Ratings
    Predictive dialing00 Ratings8.8226 Ratings
    Interactive voice response00 Ratings9.0327 Ratings
    REST APIs00 Ratings7.9275 Ratings
    Call scripts00 Ratings8.0305 Ratings
    Call tracking00 Ratings8.8371 Ratings
    Multichannel integration00 Ratings8.4300 Ratings
    CRM software integration00 Ratings8.5290 Ratings
    Workforce Optimization (WFO)
    Comparison of Workforce Optimization (WFO) features of Broadvoice | GoContact and Genesys Cloud CX
    Feature
    Broadvoice | GoContact
    -
    Ratings
    Genesys Cloud CX
    8.7
    391 Ratings
    Inbound call routing00 Ratings8.6366 Ratings
    Omnichannel inbound routing00 Ratings8.9283 Ratings
    Recording00 Ratings9.2371 Ratings
    Quality management00 Ratings9.0340 Ratings
    Call analytics00 Ratings8.9350 Ratings
    Historical reporting00 Ratings8.2365 Ratings
    Live reporting00 Ratings8.7360 Ratings
    Customer surveys00 Ratings7.7221 Ratings
    Customer interaction analytics00 Ratings9.0265 Ratings
    User Ratings
    Broadvoice | GoContactGenesys Cloud CX
    Likelihood to Recommend
    9.1
    (313 ratings)
    8.6
    (434 ratings)
    Likelihood to Renew
    7.0
    (21 ratings)
    9.0
    (38 ratings)
    Usability
    8.4
    (70 ratings)
    8.6
    (69 ratings)
    Availability
    8.8
    (2 ratings)
    8.2
    (6 ratings)
    Performance
    7.6
    (2 ratings)
    8.1
    (6 ratings)
    Support Rating
    8.6
    (19 ratings)
    6.1
    (100 ratings)
    In-Person Training
    7.4
    (3 ratings)
    8.7
    (5 ratings)
    Online Training
    8.2
    (2 ratings)
    8.4
    (11 ratings)
    Implementation Rating
    7.1
    (9 ratings)
    7.0
    (20 ratings)
    Configurability
    7.0
    (2 ratings)
    9.1
    (6 ratings)
    Contract Terms and Pricing Model
    9.1
    (1 ratings)
    7.9
    (15 ratings)
    Ease of integration
    -
    (0 ratings)
    8.9
    (8 ratings)
    Product Scalability
    5.5
    (2 ratings)
    9.1
    (7 ratings)
    Professional Services
    -
    (0 ratings)
    7.6
    (12 ratings)
    Vendor post-sale
    9.1
    (3 ratings)
    7.3
    (9 ratings)
    Vendor pre-sale
    9.1
    (3 ratings)
    7.8
    (9 ratings)