Broadvoice | GoContact vs. Genesys Multicloud CX (discontinued)
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Broadvoice | GoContact | Score9.2 out of 10 | N/A | Broadvoice is a provider of hosted voice, UCaaS, CCaaS, and CX solutions for small and mid-market enterprises and BPOs. Broadvoice solutions offer enterprise-class features to simplify communications and streamline operations. | $10 per month per seat |
 Genesys Multicloud CX (discontinued) | Score8 out of 10 | N/A | Genesys Multicloud CX (formerly Genesys Engage, or PureEngage) is the Genesys customer engagement platform for enterprises. It is designed to be flexible for enterprises, who often have multiple and multi-national locations (including outsourcing) and large peak volumes and populations. | N/A |
| Broadvoice | GoContact | Genesys Multicloud CX (discontinued) | |||||||||||||||
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| Editions & Modules |
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| Offerings |
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| Entry-level Setup Fee | Optional | No setup fee | ||||||||||||||
| Additional Details | Pricing Based on 3 Year Terms | — | ||||||||||||||
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| Broadvoice | GoContact | Genesys Multicloud CX (discontinued) | |||||||||||||||||||||||||||||||||||||||||||
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| Performance & Compatibility of Online Events Software |
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| Screen Sharing |
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| Online Meetings / Events |
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| Online Events Collaboration |
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| Online Events Security |
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| Cloud PBX |
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| Call Management |
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| Mobile apps |
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| Unified Communications Platform and Collaboration |
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| Contact Center Software |
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| Workforce Optimization (WFO) |
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| Broadvoice | GoContact | Genesys Multicloud CX (discontinued) | |
|---|---|---|
| Likelihood to Recommend | 9.1 | 8.0 |
| Likelihood to Renew | 7.0 | 7.9 |
| Usability | 8.4 | 6.9 |
| Availability | 8.8 | 8.0 |
| Performance | 7.6 | 7.1 |
| Support Rating | 8.6 | 8.6 |
| In-Person Training | 7.4 | 8.1 |
| Online Training | 8.2 | 7.3 |
| Implementation Rating | 7.1 | 3.8 |
| Configurability | 7.0 | 6.5 |
| Contract Terms and Pricing Model | 9.1 | - |
| Ease of integration | - | 1.4 |
| Product Scalability | 5.5 | 7.3 |
| Vendor post-sale | 9.1 | 7.3 |
| Vendor pre-sale | 9.1 | 7.3 |