TrustRadius: an HG Insights company

Broadvoice | GoContact vs. GoTo Connect

Save this comparison

Save this comparison

Broadvoice | GoContact

543 Reviews and Ratings

GoTo Connect

334 Reviews and Ratings

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Broadvoice | GoContact

    Score9.2 out of 10
    		N/ABroadvoice is a provider of hosted voice, UCaaS, CCaaS, and CX solutions for small and mid-market enterprises and BPOs. Broadvoice solutions offer enterprise-class features to simplify communications and streamline operations.

    $10

    per month per seat

    GoTo Connect

    Score7.8 out of 10
    		N/AGoToConnect, from GoTo, is a cloud-based business phone system with built-in web-based video conferencing solutions. It includes features such as call analytics, call recording, softphone, fax to email, voicemail to email, and desktop integration.

    $27

    per month per user

    Pricing
    Broadvoice | GoContactGoTo Connect
    Editions & Modules
    b-hive Standard Seat - Call Paths
    $7
    per month
    b-hive Metered Seat Cloud PBX
    $10
    per month per user
    b-hive Pro Seat - Call Paths
    $10
    per month
    SIP Trunking - Metered
    $11
    per month per user
    SIP Trunking - Unlimited
    $17
    per month per user
    b-hive Standard Seat Cloud PBX
    $18
    per month per user
    b-hive Pro Seat Cloud PBX
    $23
    per month per user
    Contact Center
    Contact Sales
    Basic
    Starting at $27
    per month per user
    Standard
    Starting at $32
    per month per user
    Offerings
    Pricing Offerings
    Broadvoice | GoContactGoTo Connect
    Free Trial
    YesYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeOptionalNo setup fee
    Additional DetailsPricing Based on 3 Year TermsNo-obligation month-to-month account are available, or a long-term contract is available for better deals on service pricing and hardware. GoToConnect provides all features with unlimited use. Customer & Technical support is available 24/7 to resolve any issue. A dedicated onboarding team will help to the phone system set up for any plan.
    More Pricing Information
    Community Pulse
    Broadvoice | GoContactGoTo Connect
    Considered Both Products
    Broadvoice
    Anthony Castellano
    Controller in Corporate at Seawind Foods (Food Production, 1-10 employees)
    Chose Broadvoice | GoContact
    Broadvoice stacks up just as good if not better then its competitors. The other systems we looked at were very similar and it was based on a recommendation that we decided to go with Broadvoice from our IT consultant. However, the offer from Broadvoice regarding the pricing was …
    Incentivized
    Austin Howell
    IT Manager in Information Technology at Grabber Construction Products (Construction, 201-500 employees)
    Chose Broadvoice | GoContact
    UI was very difficult to manage. And the pricing wasn't as competitive
    Incentivized
    Verified User
    Chose Broadvoice | GoContact
    We looked at a few other phone service providers and found clunky hard to understand systems with support teams that seemed unable to understand the issues we were having (and they were simple ones). not only did Broadvoice understand the problems, but they provided multiple …
    Incentivized
    GoTo (formerly LogMeIn)
    Stephen Bohnke
    Network and Systems Administrator in Information Technology at Noffsinger Mfg Co, Inc. (Farming, 51-200 employees)
    Chose GoTo Connect
    I have nothing personal against Broadvoice and found their team pleasant to work with. The greatest difference has been the administrative portals. Where Broadvoice was confusing and I still hadn't really been able to figure it out over a period of years past some basic …
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    Broadvoice | GoContactGoTo Connect
    Performance & Compatibility of Online Events Software
    Comparison of Performance & Compatibility of Online Events Software features of Broadvoice | GoContact and GoTo Connect
    Feature
    Broadvoice | GoContact
    8.7
    125 Ratings
    GoTo Connect
    -
    Ratings
    High quality audio8.7124 Ratings00 Ratings
    High quality video8.739 Ratings00 Ratings
    Screen Sharing
    Comparison of Screen Sharing features of Broadvoice | GoContact and GoTo Connect
    Feature
    Broadvoice | GoContact
    8.7
    28 Ratings
    GoTo Connect
    -
    Ratings
    Desktop sharing8.728 Ratings00 Ratings
    Online Meetings / Events
    Comparison of Online Meetings / Events features of Broadvoice | GoContact and GoTo Connect
    Feature
    Broadvoice | GoContact
    8.9
    29 Ratings
    GoTo Connect
    -
    Ratings
    Calendar integration8.824 Ratings00 Ratings
    Meeting initiation8.926 Ratings00 Ratings
    Record meetings / events8.921 Ratings00 Ratings
    Online Events Collaboration
    Comparison of Online Events Collaboration features of Broadvoice | GoContact and GoTo Connect
    Feature
    Broadvoice | GoContact
    8.7
    23 Ratings
    GoTo Connect
    -
    Ratings
    Live chat8.723 Ratings00 Ratings
    Online Events Security
    Comparison of Online Events Security features of Broadvoice | GoContact and GoTo Connect
    Feature
    Broadvoice | GoContact
    8.7
    46 Ratings
    GoTo Connect
    -
    Ratings
    User authentication8.740 Ratings00 Ratings
    Participant roles & permissions8.745 Ratings00 Ratings
    Cloud PBX
    Comparison of Cloud PBX features of Broadvoice | GoContact and GoTo Connect
    Feature
    Broadvoice | GoContact
    8.5
    137 Ratings
    GoTo Connect
    8.1
    177 Ratings
    Hosted PBX8.685 Ratings8.5138 Ratings
    Multi-level Interactive Voice Response (IVR)8.462 Ratings7.7121 Ratings
    Directory of employee names8.5117 Ratings9.6158 Ratings
    User templates00 Ratings6.8124 Ratings
    Call reports00 Ratings8.0149 Ratings
    Call Management
    Comparison of Call Management features of Broadvoice | GoContact and GoTo Connect
    Feature
    Broadvoice | GoContact
    8.5
    166 Ratings
    GoTo Connect
    7.9
    187 Ratings
    Answering rules8.7144 Ratings8.2165 Ratings
    Call recording8.9109 Ratings8.5143 Ratings
    Call park8.7136 Ratings7.3133 Ratings
    Call screening8.7117 Ratings6.5139 Ratings
    Message alerts8.5132 Ratings8.8165 Ratings
    Business SMS/External Messaging8.065 Ratings00 Ratings
    Online Fax8.178 Ratings00 Ratings
    Voicemail Transcription8.794 Ratings00 Ratings
    Mobile apps
    Comparison of Mobile apps features of Broadvoice | GoContact and GoTo Connect
    Feature
    Broadvoice | GoContact
    8.5
    117 Ratings
    GoTo Connect
    5.3
    161 Ratings
    Mobile app for iOS8.4106 Ratings5.7137 Ratings
    Mobile app for Android8.665 Ratings5.0121 Ratings
    Unified Communications Platform and Collaboration
    Comparison of Unified Communications Platform and Collaboration features of Broadvoice | GoContact and GoTo Connect
    Feature
    Broadvoice | GoContact
    8.7
    63 Ratings
    GoTo Connect
    -
    Ratings
    Centralized communications management8.754 Ratings00 Ratings
    Team messaging8.836 Ratings00 Ratings
    Team document sharing8.923 Ratings00 Ratings
    Call and meeting analytics8.437 Ratings00 Ratings
    VoIP system collaboration
    Comparison of VoIP system collaboration features of Broadvoice | GoContact and GoTo Connect
    Feature
    Broadvoice | GoContact
    -
    Ratings
    GoTo Connect
    8.2
    149 Ratings
    Video conferencing00 Ratings7.3108 Ratings
    Audio conferencing00 Ratings8.5148 Ratings
    Video screen sharing00 Ratings8.294 Ratings
    Instant messaging00 Ratings8.788 Ratings
    User Ratings
    Broadvoice | GoContactGoTo Connect
    Likelihood to Recommend
    9.1
    (313 ratings)
    9.2
    (199 ratings)
    Likelihood to Renew
    7.1
    (21 ratings)
    4.9
    (25 ratings)
    Usability
    8.4
    (70 ratings)
    7.9
    (78 ratings)
    Availability
    8.8
    (2 ratings)
    8.9
    (2 ratings)
    Performance
    7.6
    (2 ratings)
    9.4
    (2 ratings)
    Support Rating
    8.6
    (19 ratings)
    8.3
    (53 ratings)
    In-Person Training
    7.4
    (3 ratings)
    -
    (0 ratings)
    Online Training
    8.2
    (2 ratings)
    -
    (0 ratings)
    Implementation Rating
    7.1
    (9 ratings)
    7.4
    (89 ratings)
    Configurability
    7.0
    (2 ratings)
    -
    (0 ratings)
    Contract Terms and Pricing Model
    9.1
    (1 ratings)
    -
    (0 ratings)
    Product Scalability
    5.5
    (2 ratings)
    9.4
    (2 ratings)
    Vendor post-sale
    9.1
    (3 ratings)
    -
    (0 ratings)
    Vendor pre-sale
    9.1
    (3 ratings)
    -
    (0 ratings)