| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Broadvoice | GoContact | Score9.1 out of 10 | N/A | Broadvoice is a provider of hosted voice, UCaaS, CCaaS, and CX solutions for small and mid-market enterprises and BPOs. Broadvoice solutions offer enterprise-class features to simplify communications and streamline operations. | $10 per month per seat |
 Microsoft Teams | Score7.9 out of 10 | N/A | Microsoft Teams combines video conferencing software with team collaboration tools. The communications platform allows MS Office users to conduct conference calls and share files via SharePoint, and join or initiate a group chat. | $4.80 per month per user |
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| Entry-level Setup Fee | Optional | No setup fee | ||||||||||||||
| Additional Details | Pricing Based on 3 Year Terms | Discounts are available for non profit organizations. | ||||||||||||||
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| Broadvoice | GoContact | Microsoft Teams | |
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| Considered Both Products | Chose Broadvoice | GoContact I evaluated multiple providers and checked for quality and feedback from providers. Net2Phone also stacked up well but Broadvoice was easier to go through the process and was rated as good or better in the feedback I looked at. I also looked at Zoom, Oooma, etc. but wanted a … Invited by the Vendor A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Broadvoice | GoContact Both of these solutions with which I have experience were direct line dependent. I found Broadvoice to have as much, if not more stability along with Creator scope for outage function for today’s mobile and remote users. Invited by the Vendor A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Broadvoice | GoContact I prefer Broadvoice to other PBX systems because this one gives users a lot more details and permissions. Invited by the Vendor A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Broadvoice | GoContact While there were many features that these other competitors had, Broadvoice had exactly what we needed without being too onerous. Ease of use was a key factor for us and we found Broadvoice was fit that bill better than the others we evaluated. Invited by the Vendor A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Broadvoice | GoContact Nextiva was our old provider, and their customer service went downhill over the years. I was constantly contacting tech support to resolve the same issues over and over again, and no one could explain why they kept happening. We were constantly losing our connection and unable … Invited by the Vendor A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Broadvoice | GoContact Love their team approach. Sales, customer service, engineering all communicate well. Invited by the Vendor A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Broadvoice | GoContact We used an independent consultant when we moved to our current location 3 1/2 years ago and Broadvoice was the best choice for our needs at that time and has been able to grow with us along the way. We currently renewed our contract for three years. Invited by the Vendor A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info | No answer on this topic |
| Key User Insights | ||
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| Delivers good value for the price | ||
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| Happy with the feature set | ||
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| Lived up to sales and marketing promises | ||
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| Implementation went as expected | ||
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| Broadvoice | GoContact | Microsoft Teams | |
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| Likelihood to Recommend | 9.1 | 8.1 |
| Likelihood to Renew | 7.0 | 3.7 |
| Usability | 8.4 | 8.3 |
| Availability | 8.8 | 9.0 |
| Performance | 7.6 | 8.0 |
| Support Rating | 8.6 | 8.3 |
| In-Person Training | 7.4 | - |
| Online Training | 8.2 | - |
| Implementation Rating | 7.1 | 10.0 |
| Configurability | 7.0 | - |
| Contract Terms and Pricing Model | 9.1 | 6.3 |
| Product Scalability | 5.5 | 10.0 |
| Professional Services | - | 7.0 |
| Vendor post-sale | 9.1 | - |
| Vendor pre-sale | 9.1 | - |
