Broadvoice | GoContact vs. Net2Phone

Broadvoice | GoContact

543 Reviews and Ratings

Net2Phone

8 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Broadvoice \| GoContact	Score9.2 out of 10	N/A	Broadvoice is a provider of hosted voice, UCaaS, CCaaS, and CX solutions for small and mid-market enterprises and BPOs. Broadvoice solutions offer enterprise-class features to simplify communications and streamline operations.	$10 per month per seat
Net2Phone	Score8 out of 10	N/A	Net2Phone is a VoIP solutions provider headdquartered in Newark, whose services include Hosted PBX, unified communications for remote workforces including live calling, live chat, and also web conferencing through their Huddle app available now in beta release, Microsoft Teams direct routing, and SIP Trunking which integrates directly into on-prem or existing IP PBX systems.	$24.99 per month per user

Pricing

Broadvoice | GoContact

Net2Phone

b-hive Standard Seat - Call Paths: $7
per month
b-hive Metered Seat Cloud PBX: $10
per month per user
b-hive Pro Seat - Call Paths: $10
per month
SIP Trunking - Metered: $11
per month per user
SIP Trunking - Unlimited: $17
per month per user
b-hive Standard Seat Cloud PBX: $18
per month per user
b-hive Pro Seat Cloud PBX: $23
per month per user
Contact Center: Contact Sales

Office: $24.99
per month per user
Office Pro: $26.99
per month per user
Office Power: $29.99
per month per user

Pricing Offerings
Broadvoice \| GoContact	Net2Phone
Free Trial
Yes	Yes
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	No

Optional

No setup fee

Pricing Based on 3 Year Terms

—

Community Pulse
Key User Insights
	Broadvoice \| GoContact	Net2Phone
Considered Both Products	Broadvoice Rizwan Merchant President in Information Technology at Multiple (Financial Services, 1-10 employees) Chose Broadvoice \| GoContact I evaluated multiple providers and checked for quality and feedback from providers. Net2Phone also stacked up well but Broadvoice was easier to go through the process and was rated as good or better in the feedback I looked at. I also looked at Zoom, Oooma, etc. but wanted a … Incentivized Helpful? Cassie Zolotas CSR in Customer Service at Zannino Insurance Agency (Insurance, 1-10 employees) Chose Broadvoice \| GoContact Net2Phone doesn’t compare to Broadvoice especially with ease of use and customer service. Broadvoice resolves issues within minutes and everyone I have spoken with is very patient and kind Incentivized Helpful? Verified User Chose Broadvoice \| GoContact Broadvoice was a much better value. We saved over 50% and the features and benefits are very similar. We did not lose anything in terms of capabilities and saved a lot of money. The team that took care of the installation was amazing and helpful and if I run into issues, … Incentivized Helpful? Verified User Chose Broadvoice \| GoContact By far, the onboarding and support are hands down the difference. Onboarding staff is on top of all details, from setup to training to cutover. You always know where it all stands and that your requests will get answers on the first call. Don't forget those unique solutions to … Incentivized Helpful? Verified User Chose Broadvoice \| GoContact Customer service is the main metric we can attest to. Broadvoice brings customer service to the next level. As a business owner in the telecommunication industry, this is by far the most important part of our mission. Broadvoice does this very well. Incentivized Helpful?	Net2Phone No answer on this topic
	Would buy again
	No answers on this topic	No answers on this topic
	Delivers good value for the price
	No answers on this topic	No answers on this topic
	Happy with the feature set
	No answers on this topic	No answers on this topic
	Lived up to sales and marketing promises
	No answers on this topic	No answers on this topic
	Implementation went as expected
No answers on this topic	No answers on this topic

Features

Broadvoice | GoContact

Net2Phone

Comparison of Performance & Compatibility of Online Events Software features of Broadvoice | GoContact and Net2Phone
Feature	Broadvoice \| GoContact 8.7 125 Ratings	Net2Phone - Ratings
High quality audio	8.7124 Ratings	00 Ratings
High quality video	8.739 Ratings	00 Ratings

Comparison of Online Meetings / Events features of Broadvoice | GoContact and Net2Phone
Feature	Broadvoice \| GoContact 8.9 29 Ratings	Net2Phone - Ratings
Calendar integration	8.924 Ratings	00 Ratings
Meeting initiation	8.926 Ratings	00 Ratings
Record meetings / events	8.921 Ratings	00 Ratings

Comparison of Online Events Collaboration features of Broadvoice | GoContact and Net2Phone
Feature	Broadvoice \| GoContact 8.7 23 Ratings	Net2Phone - Ratings
Live chat	8.723 Ratings	00 Ratings

Comparison of Online Events Security features of Broadvoice | GoContact and Net2Phone
Feature	Broadvoice \| GoContact 8.7 46 Ratings	Net2Phone - Ratings
User authentication	8.740 Ratings	00 Ratings
Participant roles & permissions	8.745 Ratings	00 Ratings

Comparison of Cloud PBX features of Broadvoice | GoContact and Net2Phone
Feature	Broadvoice \| GoContact 8.5 137 Ratings	Net2Phone - Ratings
Hosted PBX	8.685 Ratings	00 Ratings
Multi-level Interactive Voice Response (IVR)	8.462 Ratings	00 Ratings
Directory of employee names	8.5117 Ratings	00 Ratings

Comparison of Call Management features of Broadvoice | GoContact and Net2Phone
Feature	Broadvoice \| GoContact 8.5 166 Ratings	Net2Phone 8.0 3 Ratings
Answering rules	8.7144 Ratings	00 Ratings
Call recording	8.9109 Ratings	8.03 Ratings
Call park	8.7136 Ratings	00 Ratings
Call screening	8.7117 Ratings	00 Ratings
Message alerts	8.5132 Ratings	00 Ratings
Business SMS/External Messaging	8.065 Ratings	00 Ratings
Online Fax	8.178 Ratings	00 Ratings
Voicemail Transcription	8.794 Ratings	00 Ratings

Comparison of Mobile apps features of Broadvoice | GoContact and Net2Phone
Feature	Broadvoice \| GoContact 8.5 117 Ratings	Net2Phone - Ratings
Mobile app for iOS	8.4106 Ratings	00 Ratings
Mobile app for Android	8.665 Ratings	00 Ratings

Comparison of Unified Communications Platform and Collaboration features of Broadvoice | GoContact and Net2Phone
Feature	Broadvoice \| GoContact 8.7 63 Ratings	Net2Phone - Ratings
Centralized communications management	8.754 Ratings	00 Ratings
Team messaging	8.836 Ratings	00 Ratings
Team document sharing	8.923 Ratings	00 Ratings
Call and meeting analytics	8.437 Ratings	00 Ratings

User Ratings
	Broadvoice \| GoContact	Net2Phone
Likelihood to Recommend	9.1 (313 ratings)	9.2 (5 ratings)
Likelihood to Renew	7.1 (21 ratings)	- (0 ratings)
Usability	8.4 (70 ratings)	- (0 ratings)
Availability	8.8 (2 ratings)	- (0 ratings)
Performance	7.6 (2 ratings)	- (0 ratings)
Support Rating	8.6 (19 ratings)	- (0 ratings)
In-Person Training	7.4 (3 ratings)	- (0 ratings)
Online Training	8.2 (2 ratings)	- (0 ratings)
Implementation Rating	7.1 (9 ratings)	- (0 ratings)
Configurability	7.0 (2 ratings)	- (0 ratings)
Contract Terms and Pricing Model	9.1 (1 ratings)	- (0 ratings)
Product Scalability	5.5 (2 ratings)	- (0 ratings)
Vendor post-sale	9.1 (3 ratings)	- (0 ratings)
Vendor pre-sale	9.1 (3 ratings)	- (0 ratings)