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Broadvoice | GoContact vs. NiCE CXone Mpower

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Broadvoice | GoContact

543 Reviews and Ratings

NiCE CXone Mpower

948 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Broadvoice | GoContact

    Score9.2 out of 10
    		N/ABroadvoice is a provider of hosted voice, UCaaS, CCaaS, and CX solutions for small and mid-market enterprises and BPOs. Broadvoice solutions offer enterprise-class features to simplify communications and streamline operations.

    $10

    per month per seat

    NiCE CXone Mpower

    Score8.9 out of 10
    		N/ANICE CXone Mpower is a cloud-based contact center platform that manages customer interactions across multiple communication channels. It includes features such as automatic call distribution (ACD), interactive voice response (IVR), omnichannel routing, workforce optimization, feedback management, and interaction analytics.

    $71

    per month per user

    Pricing
    Broadvoice | GoContactNiCE CXone Mpower
    Editions & Modules
    b-hive Standard Seat - Call Paths
    $7
    per month
    b-hive Metered Seat Cloud PBX
    $10
    per month per user
    b-hive Pro Seat - Call Paths
    $10
    per month
    SIP Trunking - Metered
    $11
    per month per user
    SIP Trunking - Unlimited
    $17
    per month per user
    b-hive Standard Seat Cloud PBX
    $18
    per month per user
    b-hive Pro Seat Cloud PBX
    $23
    per month per user
    Contact Center
    Contact Sales
    CXone Mpower Digital Agent
    $71
    per month per user
    CXone Mpower Voice Agent
    $94
    per month per user
    CXone Mpower Omnichannel Agent
    $110
    per month per user
    CXone Mpower Essential Suite
    $135
    per month per user
    Cxone Mpower Core Suite
    $169
    per month per user
    CXone Mpower Complete Suite
    $209
    per month per user
    CXone Mpower Ultimate Suite
    $249
    per month per user
    Offerings
    Pricing Offerings
    Broadvoice | GoContactNiCE CXone Mpower
    Free Trial
    YesYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeOptionalNo setup fee
    Additional DetailsPricing Based on 3 Year Terms—
    More Pricing Information
    Features
    Broadvoice | GoContactNiCE CXone Mpower
    Performance & Compatibility of Online Events Software
    Comparison of Performance & Compatibility of Online Events Software features of Broadvoice | GoContact and NiCE CXone Mpower
    Feature
    Broadvoice | GoContact
    8.7
    125 Ratings
    NiCE CXone Mpower
    -
    Ratings
    High quality audio8.7124 Ratings00 Ratings
    High quality video8.739 Ratings00 Ratings
    Screen Sharing
    Comparison of Screen Sharing features of Broadvoice | GoContact and NiCE CXone Mpower
    Feature
    Broadvoice | GoContact
    8.7
    28 Ratings
    NiCE CXone Mpower
    -
    Ratings
    Desktop sharing8.728 Ratings00 Ratings
    Online Meetings / Events
    Comparison of Online Meetings / Events features of Broadvoice | GoContact and NiCE CXone Mpower
    Feature
    Broadvoice | GoContact
    8.9
    29 Ratings
    NiCE CXone Mpower
    -
    Ratings
    Calendar integration8.924 Ratings00 Ratings
    Meeting initiation8.926 Ratings00 Ratings
    Record meetings / events8.921 Ratings00 Ratings
    Online Events Collaboration
    Comparison of Online Events Collaboration features of Broadvoice | GoContact and NiCE CXone Mpower
    Feature
    Broadvoice | GoContact
    8.7
    23 Ratings
    NiCE CXone Mpower
    -
    Ratings
    Live chat8.723 Ratings00 Ratings
    Online Events Security
    Comparison of Online Events Security features of Broadvoice | GoContact and NiCE CXone Mpower
    Feature
    Broadvoice | GoContact
    8.7
    46 Ratings
    NiCE CXone Mpower
    -
    Ratings
    User authentication8.740 Ratings00 Ratings
    Participant roles & permissions8.745 Ratings00 Ratings
    Cloud PBX
    Comparison of Cloud PBX features of Broadvoice | GoContact and NiCE CXone Mpower
    Feature
    Broadvoice | GoContact
    8.5
    137 Ratings
    NiCE CXone Mpower
    -
    Ratings
    Hosted PBX8.685 Ratings00 Ratings
    Multi-level Interactive Voice Response (IVR)8.462 Ratings00 Ratings
    Directory of employee names8.5117 Ratings00 Ratings
    Call Management
    Comparison of Call Management features of Broadvoice | GoContact and NiCE CXone Mpower
    Feature
    Broadvoice | GoContact
    8.5
    166 Ratings
    NiCE CXone Mpower
    -
    Ratings
    Answering rules8.7144 Ratings00 Ratings
    Call recording8.9109 Ratings00 Ratings
    Call park8.7136 Ratings00 Ratings
    Call screening8.7117 Ratings00 Ratings
    Message alerts8.5132 Ratings00 Ratings
    Business SMS/External Messaging8.065 Ratings00 Ratings
    Online Fax8.178 Ratings00 Ratings
    Voicemail Transcription8.794 Ratings00 Ratings
    Mobile apps
    Comparison of Mobile apps features of Broadvoice | GoContact and NiCE CXone Mpower
    Feature
    Broadvoice | GoContact
    8.5
    117 Ratings
    NiCE CXone Mpower
    -
    Ratings
    Mobile app for iOS8.4106 Ratings00 Ratings
    Mobile app for Android8.665 Ratings00 Ratings
    Unified Communications Platform and Collaboration
    Comparison of Unified Communications Platform and Collaboration features of Broadvoice | GoContact and NiCE CXone Mpower
    Feature
    Broadvoice | GoContact
    8.7
    63 Ratings
    NiCE CXone Mpower
    -
    Ratings
    Centralized communications management8.754 Ratings00 Ratings
    Team messaging8.836 Ratings00 Ratings
    Team document sharing8.923 Ratings00 Ratings
    Call and meeting analytics8.437 Ratings00 Ratings
    Contact Center Software
    Comparison of Contact Center Software features of Broadvoice | GoContact and NiCE CXone Mpower
    Feature
    Broadvoice | GoContact
    -
    Ratings
    NiCE CXone Mpower
    9.4
    582 Ratings
    Agent dashboard00 Ratings9.2560 Ratings
    Validate callers00 Ratings9.6472 Ratings
    Outbound response00 Ratings9.5491 Ratings
    Call forwarding00 Ratings9.3444 Ratings
    Click-to-call (CTC)00 Ratings9.3404 Ratings
    Warm transfer00 Ratings9.8532 Ratings
    Predictive dialing00 Ratings9.5318 Ratings
    Interactive voice response00 Ratings9.5377 Ratings
    REST APIs00 Ratings9.3302 Ratings
    Call scripts00 Ratings9.2323 Ratings
    Call tracking00 Ratings9.5511 Ratings
    Multichannel integration00 Ratings9.2365 Ratings
    CRM software integration00 Ratings9.0366 Ratings
    Workforce Optimization (WFO)
    Comparison of Workforce Optimization (WFO) features of Broadvoice | GoContact and NiCE CXone Mpower
    Feature
    Broadvoice | GoContact
    -
    Ratings
    NiCE CXone Mpower
    9.4
    557 Ratings
    Inbound call routing00 Ratings9.5512 Ratings
    Omnichannel inbound routing00 Ratings9.1374 Ratings
    Recording00 Ratings9.6496 Ratings
    Quality management00 Ratings9.0481 Ratings
    Call analytics00 Ratings9.3487 Ratings
    Historical reporting00 Ratings9.4480 Ratings
    Live reporting00 Ratings9.4466 Ratings
    Customer surveys00 Ratings9.5300 Ratings
    Customer interaction analytics00 Ratings9.6320 Ratings
    User Ratings
    Broadvoice | GoContactNiCE CXone Mpower
    Likelihood to Recommend
    9.1
    (313 ratings)
    9.7
    (614 ratings)
    Likelihood to Renew
    7.0
    (21 ratings)
    10.0
    (28 ratings)
    Usability
    8.4
    (70 ratings)
    9.3
    (588 ratings)
    Availability
    8.8
    (2 ratings)
    8.5
    (10 ratings)
    Performance
    7.6
    (2 ratings)
    7.9
    (10 ratings)
    Support Rating
    8.6
    (19 ratings)
    9.1
    (7 ratings)
    In-Person Training
    7.4
    (3 ratings)
    8.7
    (6 ratings)
    Online Training
    8.2
    (2 ratings)
    8.4
    (8 ratings)
    Implementation Rating
    7.1
    (9 ratings)
    8.1
    (12 ratings)
    Configurability
    7.0
    (2 ratings)
    8.5
    (7 ratings)
    Contract Terms and Pricing Model
    9.1
    (1 ratings)
    -
    (0 ratings)
    Ease of integration
    -
    (0 ratings)
    7.3
    (7 ratings)
    Product Scalability
    5.5
    (2 ratings)
    7.6
    (10 ratings)
    Vendor post-sale
    9.1
    (3 ratings)
    7.9
    (9 ratings)
    Vendor pre-sale
    9.1
    (3 ratings)
    7.9
    (9 ratings)