Broadvoice | GoContact vs. Talkdesk
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Broadvoice | GoContact | Score9.2 out of 10 | N/A | Broadvoice is a provider of hosted voice, UCaaS, CCaaS, and CX solutions for small and mid-market enterprises and BPOs. Broadvoice solutions offer enterprise-class features to simplify communications and streamline operations. | $10 per month per seat |
 Talkdesk | Score8.6 out of 10 | N/A | Talkdesk® supports CX with Customer Experience Automation (CXA), using AI agents to replace manual workflows. Powered by the Talkdesk Data Cloud, CXA delivers real-time context and fast deployment—to transform CX without a rip-and-replace. | $85 per month per user |
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| Entry-level Setup Fee | Optional | Optional | ||||||||||||||
| Additional Details | Pricing Based on 3 Year Terms | *Talkdesk also offers per hour login consumption pricing and concurrent pricing. Prices are based on a minimum 3 year commitment to these Editions. Additional telco and usage fees not included. Due to foreign exchange rate approximation, list price is not the exact price that will be quoted. | ||||||||||||||
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| Performance & Compatibility of Online Events Software |
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| Cloud PBX |
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| Call Management |
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| Mobile apps |
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| Unified Communications Platform and Collaboration |
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| Contact Center Software |
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| Broadvoice | GoContact | Talkdesk | |
|---|---|---|
| Likelihood to Recommend | 9.1 | 8.4 |
| Likelihood to Renew | 7.1 | 8.5 |
| Usability | 8.4 | 8.5 |
| Availability | 8.8 | 10.0 |
| Performance | 7.6 | 10.0 |
| Support Rating | 8.6 | 6.6 |
| In-Person Training | 7.4 | 10.0 |
| Online Training | 8.2 | 9.0 |
| Implementation Rating | 7.1 | 7.4 |
| Configurability | 7.0 | 10.0 |
| Contract Terms and Pricing Model | 9.1 | - |
| Ease of integration | - | 10.0 |
| Product Scalability | 5.5 | 10.0 |
| Vendor post-sale | 9.1 | 9.1 |
| Vendor pre-sale | 9.1 | 9.1 |