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Broadvoice | GoContact vs. Vonage Business Communications

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Broadvoice | GoContact

543 Reviews and Ratings

Vonage Business Communications

91 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Broadvoice | GoContact

    Score9.2 out of 10
    		N/ABroadvoice is a provider of hosted voice, UCaaS, CCaaS, and CX solutions for small and mid-market enterprises and BPOs. Broadvoice solutions offer enterprise-class features to simplify communications and streamline operations.

    $10

    per month per seat

    Vonage Business Communications

    Score7.9 out of 10
    		N/AVonage Business Cloud is a communication solution aimed at small-midsize companies. It integrates with third party applications, and includes IP-PBX capabilities, video conferencing, and collaboration tools. Pricing starts at $19.99 per month and increases with the amount of phone lines needed.

    $19

    per month per extension

    Pricing
    Broadvoice | GoContactVonage Business Communications
    Editions & Modules
    b-hive Standard Seat - Call Paths
    $7
    per month
    b-hive Metered Seat Cloud PBX
    $10
    per month per user
    b-hive Pro Seat - Call Paths
    $10
    per month
    SIP Trunking - Metered
    $11
    per month per user
    SIP Trunking - Unlimited
    $17
    per month per user
    b-hive Standard Seat Cloud PBX
    $18
    per month per user
    b-hive Pro Seat Cloud PBX
    $23
    per month per user
    Contact Center
    Contact Sales
    Mobile
    $19.99
    per month per extension
    Premium
    $29.99
    per month per extension
    Advanced
    $39.99
    per month per extension
    Offerings
    Pricing Offerings
    Broadvoice | GoContactVonage Business Communications
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeOptionalNo setup fee
    Additional DetailsPricing Based on 3 Year Terms—
    More Pricing Information
    Community Pulse
    Broadvoice | GoContactVonage Business Communications
    Considered Both Products
    Broadvoice
    Thomas Jennings
    Owner in Legal at Repka & Jennings, P.A. (Law Practice, 1-10 employees)
    Chose Broadvoice | GoContact
    I had Vonage for several years. In the office, their service was reliable. When out of the office using their app, I had repeated issues intermittently. Their price point was more than Broadvoice. I changed at the advice of my telephone consultant and am glad I did. I …
    Incentivized
    Verified User
    Chose Broadvoice | GoContact
    I didn't demo other systems in detail enough to give detailed answer
    Incentivized
    Rachel Aiyash
    Executive Admininistrator in Finance and Accounting at W.J. Management (Real Estate, 11-50 employees)
    Chose Broadvoice | GoContact
    Smaller and better service.
    Incentivized
    Matthew Allen
    Internal Technology Manager in Information Technology at Portico Property Management (Real Estate, 201-500 employees)
    Chose Broadvoice | GoContact
    Broadvoice is much more cost effective and customer service is far superior.
    Incentivized
    Daniel Velez
    CEO (Chief Executive Officer) in Information Technology at Unique IT Pro LLC (Information Technology & Services, 1-10 employees)
    Chose Broadvoice | GoContact
    Yes the capabilities are very similar but we felt Broadvoice sales and support was more responsive.
    Incentivized
    Verified User
    Chose Broadvoice | GoContact
    Broadvoice has been a major improvement over our old phone provider.
    Incentivized
    Verified User
    Chose Broadvoice | GoContact
    The call quality and cost are unbeatable. I have never once been "accused" of using a broadband-based telecom provider. With the others, it was always apparent and somewhat mocked. That never happens with Broadvoice.
    Incentivized
    Verified User
    Chose Broadvoice | GoContact
    It is the cost per service. I get more options and services for the amount I pay Broadvoive. In addtion, the mobile flexibility adds an extra feature that is truly valued. It's like having a desk and mobile phone system. I also value the layers of fallback integration to make …
    Incentivized
    Vonage
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    Broadvoice | GoContactVonage Business Communications
    Performance & Compatibility of Online Events Software
    Comparison of Performance & Compatibility of Online Events Software features of Broadvoice | GoContact and Vonage Business Communications
    Feature
    Broadvoice | GoContact
    8.7
    125 Ratings
    Vonage Business Communications
    8.0
    4 Ratings
    High quality audio8.7124 Ratings8.14 Ratings
    High quality video8.739 Ratings8.01 Ratings
    Screen Sharing
    Comparison of Screen Sharing features of Broadvoice | GoContact and Vonage Business Communications
    Feature
    Broadvoice | GoContact
    8.7
    28 Ratings
    Vonage Business Communications
    5.0
    1 Ratings
    Desktop sharing8.728 Ratings5.01 Ratings
    Online Meetings / Events
    Comparison of Online Meetings / Events features of Broadvoice | GoContact and Vonage Business Communications
    Feature
    Broadvoice | GoContact
    8.9
    29 Ratings
    Vonage Business Communications
    7.8
    3 Ratings
    Calendar integration8.924 Ratings00 Ratings
    Meeting initiation8.926 Ratings6.62 Ratings
    Record meetings / events8.921 Ratings9.02 Ratings
    Online Events Collaboration
    Comparison of Online Events Collaboration features of Broadvoice | GoContact and Vonage Business Communications
    Feature
    Broadvoice | GoContact
    8.7
    23 Ratings
    Vonage Business Communications
    -
    Ratings
    Live chat8.723 Ratings00 Ratings
    Online Events Security
    Comparison of Online Events Security features of Broadvoice | GoContact and Vonage Business Communications
    Feature
    Broadvoice | GoContact
    8.7
    46 Ratings
    Vonage Business Communications
    9.0
    1 Ratings
    User authentication8.740 Ratings9.01 Ratings
    Participant roles & permissions8.745 Ratings9.01 Ratings
    Cloud PBX
    Comparison of Cloud PBX features of Broadvoice | GoContact and Vonage Business Communications
    Feature
    Broadvoice | GoContact
    8.5
    137 Ratings
    Vonage Business Communications
    9.3
    8 Ratings
    Hosted PBX8.685 Ratings9.65 Ratings
    Multi-level Interactive Voice Response (IVR)8.462 Ratings9.26 Ratings
    Directory of employee names8.5117 Ratings8.98 Ratings
    Call Management
    Comparison of Call Management features of Broadvoice | GoContact and Vonage Business Communications
    Feature
    Broadvoice | GoContact
    8.5
    166 Ratings
    Vonage Business Communications
    8.7
    9 Ratings
    Answering rules8.7144 Ratings8.59 Ratings
    Call recording8.9109 Ratings9.26 Ratings
    Call park8.7136 Ratings8.67 Ratings
    Call screening8.7117 Ratings8.57 Ratings
    Message alerts8.5132 Ratings8.19 Ratings
    Business SMS/External Messaging8.065 Ratings8.44 Ratings
    Online Fax8.178 Ratings9.01 Ratings
    Voicemail Transcription8.794 Ratings9.43 Ratings
    Mobile apps
    Comparison of Mobile apps features of Broadvoice | GoContact and Vonage Business Communications
    Feature
    Broadvoice | GoContact
    8.5
    117 Ratings
    Vonage Business Communications
    7.5
    9 Ratings
    Mobile app for iOS8.4106 Ratings8.39 Ratings
    Mobile app for Android8.665 Ratings6.66 Ratings
    Unified Communications Platform and Collaboration
    Comparison of Unified Communications Platform and Collaboration features of Broadvoice | GoContact and Vonage Business Communications
    Feature
    Broadvoice | GoContact
    8.7
    63 Ratings
    Vonage Business Communications
    8.4
    3 Ratings
    Centralized communications management8.754 Ratings7.83 Ratings
    Team messaging8.836 Ratings7.83 Ratings
    Team document sharing8.923 Ratings9.01 Ratings
    Call and meeting analytics8.437 Ratings9.02 Ratings
    User Ratings
    Broadvoice | GoContactVonage Business Communications
    Likelihood to Recommend
    9.1
    (313 ratings)
    8.8
    (26 ratings)
    Likelihood to Renew
    7.0
    (21 ratings)
    5.0
    (2 ratings)
    Usability
    8.4
    (70 ratings)
    5.0
    (3 ratings)
    Availability
    8.8
    (2 ratings)
    -
    (0 ratings)
    Performance
    7.6
    (2 ratings)
    -
    (0 ratings)
    Support Rating
    8.6
    (19 ratings)
    1.0
    (11 ratings)
    In-Person Training
    7.4
    (3 ratings)
    -
    (0 ratings)
    Online Training
    8.2
    (2 ratings)
    -
    (0 ratings)
    Implementation Rating
    7.1
    (9 ratings)
    -
    (0 ratings)
    Configurability
    7.0
    (2 ratings)
    -
    (0 ratings)
    Contract Terms and Pricing Model
    9.1
    (1 ratings)
    -
    (0 ratings)
    Product Scalability
    5.5
    (2 ratings)
    -
    (0 ratings)
    Vendor post-sale
    9.1
    (3 ratings)
    -
    (0 ratings)
    Vendor pre-sale
    9.1
    (3 ratings)
    -
    (0 ratings)