| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Broadvoice | GoContact | Score9.1 out of 10 | N/A | Broadvoice is a provider of hosted voice, UCaaS, CCaaS, and CX solutions for small and mid-market enterprises and BPOs. Broadvoice solutions offer enterprise-class features to simplify communications and streamline operations. | $10 per month per seat |
 Webex App | Score8.3 out of 10 | N/A | The Webex App brings together Webex Calling, Meetings, and Messaging into a single application, fostering collaboration and unlocking more productive ways to work. | $0 user/month |
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| Additional Details | Pricing Based on 3 Year Terms | — | ||||||||||||||
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| Broadvoice | GoContact | Webex App | |
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| Considered Both Products | Chose Broadvoice | GoContact Much less expensive. Much easier to configure. Offsite options that Broadview did not offer. Invited by the Vendor A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info | No answer on this topic |
| Key User Insights | ||
| Would buy again | ||
No answers on this topic | No answers on this topic | |
| Delivers good value for the price | ||
No answers on this topic | No answers on this topic | |
| Happy with the feature set | ||
No answers on this topic | No answers on this topic | |
| Lived up to sales and marketing promises | ||
No answers on this topic | No answers on this topic | |
| Implementation went as expected | ||
No answers on this topic | No answers on this topic | |
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| Broadvoice | GoContact | Webex App | |
|---|---|---|
| Likelihood to Recommend | 9.1 | 9.0 |
| Likelihood to Renew | 7.0 | 9.0 |
| Usability | 8.4 | 8.9 |
| Availability | 8.8 | 8.0 |
| Performance | 7.6 | 9.9 |
| Support Rating | 8.6 | 8.2 |
| In-Person Training | 7.4 | 8.2 |
| Online Training | 8.2 | 8.5 |
| Implementation Rating | 7.1 | 6.0 |
| Configurability | 7.0 | 6.5 |
| Contract Terms and Pricing Model | 9.1 | - |
| Ease of integration | - | 9.0 |
| Product Scalability | 5.5 | 7.1 |
| Vendor post-sale | 9.1 | 9.0 |
| Vendor pre-sale | 9.1 | 8.0 |
