| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Broadvoice | GoContact | Score9.2 out of 10 | N/A | Broadvoice is a provider of hosted voice, UCaaS, CCaaS, and CX solutions for small and mid-market enterprises and BPOs. Broadvoice solutions offer enterprise-class features to simplify communications and streamline operations. | $10 per month per seat |
 Webex Calling | Score8.7 out of 10 | N/A | Webex Calling is Cisco’s flagship cloud calling solution with over 12 million users worldwide. It delivers an enterprise-grade calling experience that enables customers to replace PBX hardware with a cloud calling solution. Webex Calling's connectivity and collaboration experience includes calling, meetings, messaging, contact center, and integrated devices. | $17 per month per user |
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| Broadvoice | GoContact | Webex Calling | |
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| Considered Both Products | Chose Broadvoice | GoContact Broadvoice has had higher call reliability and better uptime than Webex thus far. Additionally, the administrative back-end is much more convenient to use and change settings in. Invited by the Vendor A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info | No answer on this topic |
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| Lived up to sales and marketing promises | ||
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| Implementation went as expected | ||
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| Broadvoice | GoContact | Webex Calling | |
|---|---|---|
| Likelihood to Recommend | 9.1 | 8.3 |
| Likelihood to Renew | 7.0 | 9.8 |
| Usability | 8.4 | 9.1 |
| Availability | 8.8 | - |
| Performance | 7.6 | - |
| Support Rating | 8.6 | 8.5 |
| In-Person Training | 7.4 | - |
| Online Training | 8.2 | - |
| Implementation Rating | 7.1 | - |
| Configurability | 7.0 | - |
| Contract Terms and Pricing Model | 9.1 | - |
| Product Scalability | 5.5 | - |
| Vendor post-sale | 9.1 | - |
| Vendor pre-sale | 9.1 | - |
