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Broadvoice | GoContact vs. Zoom Phone

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Broadvoice | GoContact

543 Reviews and Ratings

Zoom Phone

113 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Broadvoice | GoContact

    Score9.2 out of 10
    		N/ABroadvoice is a provider of hosted voice, UCaaS, CCaaS, and CX solutions for small and mid-market enterprises and BPOs. Broadvoice solutions offer enterprise-class features to simplify communications and streamline operations.

    $10

    per month per seat

    Zoom Phone

    Score9 out of 10
    		N/ABuilt on Zoom's platform, Zoom's cloud phone consolidates business communication and collaboration into a single system. Available in 40+ countries, with expandable coverage through a bring-your-own-carrier offering, Zoom Phone supports inbound and outbound calling through the public switched telephone network (PSTN). Features: Post call summary & next steps A post-call summary from Zoom’s AI Companion keeps the focus on the conversation instead of…

    $10

    per month per user

    Pricing
    Broadvoice | GoContactZoom Phone
    Editions & Modules
    b-hive Standard Seat - Call Paths
    $7
    per month
    b-hive Metered Seat Cloud PBX
    $10
    per month per user
    b-hive Pro Seat - Call Paths
    $10
    per month
    SIP Trunking - Metered
    $11
    per month per user
    SIP Trunking - Unlimited
    $17
    per month per user
    b-hive Standard Seat Cloud PBX
    $18
    per month per user
    b-hive Pro Seat Cloud PBX
    $23
    per month per user
    Contact Center
    Contact Sales
    US & Canada Metered
    $10
    per month per user
    US & Canada Unlimited
    $15
    per month per user
    Global Select
    $20
    per month per user
    Offerings
    Pricing Offerings
    Broadvoice | GoContactZoom Phone
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeOptionalNo setup fee
    Additional DetailsPricing Based on 3 Year TermsNo fees for emergency 911 Service No fees for compliance and administrative cost recovery Fee No 10DLC SMS fees
    More Pricing Information
    Community Pulse
    Broadvoice | GoContactZoom Phone
    Considered Both Products
    Broadvoice
    Brandon Conner
    Business Analyst in Information Technology at Virtual Telecomm (Telecommunications, 11-50 employees)
    Chose Broadvoice | GoContact
    Broadvoice has a very strong offering compared to some of the more well known providers in the Magic Quadrant. In my opinion they offer better support during the implementation process, which is important. They also allow you to schedule ports for a specific time, unlike some …
    Incentivized
    Zoom
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    Broadvoice | GoContactZoom Phone
    Performance & Compatibility of Online Events Software
    Comparison of Performance & Compatibility of Online Events Software features of Broadvoice | GoContact and Zoom Phone
    Feature
    Broadvoice | GoContact
    8.7
    125 Ratings
    Zoom Phone
    -
    Ratings
    High quality audio8.7124 Ratings00 Ratings
    High quality video8.739 Ratings00 Ratings
    Screen Sharing
    Comparison of Screen Sharing features of Broadvoice | GoContact and Zoom Phone
    Feature
    Broadvoice | GoContact
    8.7
    28 Ratings
    Zoom Phone
    -
    Ratings
    Desktop sharing8.728 Ratings00 Ratings
    Online Meetings / Events
    Comparison of Online Meetings / Events features of Broadvoice | GoContact and Zoom Phone
    Feature
    Broadvoice | GoContact
    8.9
    29 Ratings
    Zoom Phone
    -
    Ratings
    Calendar integration8.924 Ratings00 Ratings
    Meeting initiation8.926 Ratings00 Ratings
    Record meetings / events8.921 Ratings00 Ratings
    Online Events Collaboration
    Comparison of Online Events Collaboration features of Broadvoice | GoContact and Zoom Phone
    Feature
    Broadvoice | GoContact
    8.7
    23 Ratings
    Zoom Phone
    -
    Ratings
    Live chat8.723 Ratings00 Ratings
    Online Events Security
    Comparison of Online Events Security features of Broadvoice | GoContact and Zoom Phone
    Feature
    Broadvoice | GoContact
    8.7
    46 Ratings
    Zoom Phone
    -
    Ratings
    User authentication8.740 Ratings00 Ratings
    Participant roles & permissions8.745 Ratings00 Ratings
    Cloud PBX
    Comparison of Cloud PBX features of Broadvoice | GoContact and Zoom Phone
    Feature
    Broadvoice | GoContact
    8.5
    137 Ratings
    Zoom Phone
    9.5
    32 Ratings
    Hosted PBX8.685 Ratings10.014 Ratings
    Multi-level Interactive Voice Response (IVR)8.462 Ratings9.619 Ratings
    Directory of employee names8.5117 Ratings9.328 Ratings
    User templates00 Ratings9.316 Ratings
    Call reports00 Ratings9.420 Ratings
    Call Management
    Comparison of Call Management features of Broadvoice | GoContact and Zoom Phone
    Feature
    Broadvoice | GoContact
    8.5
    166 Ratings
    Zoom Phone
    9.2
    33 Ratings
    Answering rules8.7144 Ratings9.830 Ratings
    Call recording8.9109 Ratings9.931 Ratings
    Call park8.7136 Ratings9.924 Ratings
    Call screening8.7117 Ratings9.923 Ratings
    Message alerts8.5132 Ratings9.728 Ratings
    Business SMS/External Messaging8.065 Ratings00 Ratings
    Online Fax8.178 Ratings00 Ratings
    Voicemail Transcription8.794 Ratings00 Ratings
    Mobile apps
    Comparison of Mobile apps features of Broadvoice | GoContact and Zoom Phone
    Feature
    Broadvoice | GoContact
    8.5
    117 Ratings
    Zoom Phone
    9.9
    32 Ratings
    Mobile app for iOS8.4106 Ratings9.928 Ratings
    Mobile app for Android8.665 Ratings9.922 Ratings
    Unified Communications Platform and Collaboration
    Comparison of Unified Communications Platform and Collaboration features of Broadvoice | GoContact and Zoom Phone
    Feature
    Broadvoice | GoContact
    8.7
    63 Ratings
    Zoom Phone
    -
    Ratings
    Centralized communications management8.754 Ratings00 Ratings
    Team messaging8.836 Ratings00 Ratings
    Team document sharing8.923 Ratings00 Ratings
    Call and meeting analytics8.437 Ratings00 Ratings
    VoIP system collaboration
    Comparison of VoIP system collaboration features of Broadvoice | GoContact and Zoom Phone
    Feature
    Broadvoice | GoContact
    -
    Ratings
    Zoom Phone
    9.6
    21 Ratings
    Video conferencing00 Ratings9.520 Ratings
    Audio conferencing00 Ratings9.520 Ratings
    Video screen sharing00 Ratings9.720 Ratings
    Instant messaging00 Ratings9.717 Ratings
    User Ratings
    Broadvoice | GoContactZoom Phone
    Likelihood to Recommend
    9.1
    (313 ratings)
    9.4
    (35 ratings)
    Likelihood to Renew
    7.0
    (21 ratings)
    10.0
    (1 ratings)
    Usability
    8.4
    (70 ratings)
    8.0
    (1 ratings)
    Availability
    8.8
    (2 ratings)
    -
    (0 ratings)
    Performance
    7.6
    (2 ratings)
    -
    (0 ratings)
    Support Rating
    8.6
    (19 ratings)
    6.6
    (4 ratings)
    In-Person Training
    7.4
    (3 ratings)
    -
    (0 ratings)
    Online Training
    8.2
    (2 ratings)
    -
    (0 ratings)
    Implementation Rating
    7.1
    (9 ratings)
    -
    (0 ratings)
    Configurability
    7.0
    (2 ratings)
    -
    (0 ratings)
    Contract Terms and Pricing Model
    9.1
    (1 ratings)
    -
    (0 ratings)
    Product Scalability
    5.5
    (2 ratings)
    -
    (0 ratings)
    Vendor post-sale
    9.1
    (3 ratings)
    -
    (0 ratings)
    Vendor pre-sale
    9.1
    (3 ratings)
    -
    (0 ratings)