CA Service Management, with CA Service Desk Manager vs. Microsoft System Center Service Manager
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 CA Service Management | Score6.8 out of 10 | N/A | CA Service Management, including CA Desk Manager, is a fully-featured ITSM platform, now from Broadcom. It competes with BMC Remedy, ServiceNow, FrontRange ITSM, Cherwell Service Management etc. It is based on technology acquired by CA in 2010 with Nimsoft, and is now supported by Broadcom since the 2018 acquisition. | N/A |
 Microsoft System Center Service Manager | Score8.6 out of 10 | N/A | Microsoft System Center Service Manager is an integrated platform that is designed for automating and adapting IT Service Management best practices to an organization’s requirements. The platform includes built-in processes for incident and problem resolution, change control and asset lifecycle management. | N/A |
| CA Service Management | Microsoft System Center Service Manager | |||||||||||||||
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| Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
| Offerings |
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
| Additional Details | — | — | ||||||||||||||
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| CA Service Management | Microsoft System Center Service Manager | |||||||||||||||||||||||||
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| Incident and problem management |
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| ITSM asset management |
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| Change management |
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| CA Service Management | Microsoft System Center Service Manager | |
|---|---|---|
| Likelihood to Recommend | 9.0 | 8.8 |
| Likelihood to Renew | 4.1 | - |
| Support Rating | - | 8.9 |