TrustRadius: an HG Insights company

CA Service Management, with CA Service Desk Manager vs. NinjaOne

Save this comparison

Save this comparison

CA Service Management, with CA Service Desk Manager

47 Reviews and Ratings

NinjaOne

121 Reviews and Ratings

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    CA Service Management

    Score6.8 out of 10
    		N/ACA Service Management, including CA Desk Manager, is a fully-featured ITSM platform, now from Broadcom. It competes with BMC Remedy, ServiceNow, FrontRange ITSM, Cherwell Service Management etc. It is based on technology acquired by CA in 2010 with Nimsoft, and is now supported by Broadcom since the 2018 acquisition.N/A

    NinjaOne

    Score9 out of 10
    		N/ANinjaOne automates the hardest parts of IT, delivering visibility, security, and control over endpoints. The NinjaOne endpoint management platform increases productivity for IT teams and managed service providers, and comes with unlimited onboarding, training, and support.N/A
    Pricing
    CA Service ManagementNinjaOne
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    CA Service ManagementNinjaOne
    Free Trial
    NoYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details—NinjaOne is a subscription service with a charge rate per month. For more detailed pricing information, contact NinjaOne directly to request a demo or to start 14-days free trial.
    More Pricing Information
    Features
    CA Service ManagementNinjaOne
    Incident and problem management
    Comparison of Incident and problem management features of CA Service Management, with CA Service Desk Manager and NinjaOne
    Feature
    CA Service Management, with CA Service Desk Manager
    8.6
    6 Ratings
    NinjaOne
    -
    Ratings
    Organize and prioritize service tickets9.76 Ratings00 Ratings
    Expert directory8.75 Ratings00 Ratings
    Service restoration8.46 Ratings00 Ratings
    Self-service tools8.66 Ratings00 Ratings
    Subscription-based notifications7.96 Ratings00 Ratings
    ITSM collaboration and documentation9.76 Ratings00 Ratings
    ITSM reports and dashboards7.55 Ratings00 Ratings
    ITSM asset management
    Comparison of ITSM asset management features of CA Service Management, with CA Service Desk Manager and NinjaOne
    Feature
    CA Service Management, with CA Service Desk Manager
    9.2
    6 Ratings
    NinjaOne
    -
    Ratings
    Configuration mangement9.76 Ratings00 Ratings
    Asset management dashboard10.03 Ratings00 Ratings
    Policy and contract enforcement8.03 Ratings00 Ratings
    Change management
    Comparison of Change management features of CA Service Management, with CA Service Desk Manager and NinjaOne
    Feature
    CA Service Management, with CA Service Desk Manager
    9.1
    6 Ratings
    NinjaOne
    -
    Ratings
    Change requests repository9.06 Ratings00 Ratings
    Change calendar8.64 Ratings00 Ratings
    Service-level management9.55 Ratings00 Ratings
    Monitoring Tasks
    Comparison of Monitoring Tasks features of CA Service Management, with CA Service Desk Manager and NinjaOne
    Feature
    CA Service Management, with CA Service Desk Manager
    -
    Ratings
    NinjaOne
    8.9
    41 Ratings
    Remote monitoring00 Ratings8.838 Ratings
    Network device monitoring00 Ratings7.536 Ratings
    Activity Monitoring00 Ratings8.424 Ratings
    Management Tasks
    Comparison of Management Tasks features of CA Service Management, with CA Service Desk Manager and NinjaOne
    Feature
    CA Service Management, with CA Service Desk Manager
    -
    Ratings
    NinjaOne
    8.6
    40 Ratings
    Patch Management00 Ratings8.939 Ratings
    Policy-based automation00 Ratings8.840 Ratings
    User Ratings
    CA Service ManagementNinjaOne
    Likelihood to Recommend
    9.0
    (12 ratings)
    9.4
    (47 ratings)
    Likelihood to Renew
    4.1
    (6 ratings)
    9.9
    (2 ratings)
    Usability
    -
    (0 ratings)
    8.0
    (2 ratings)
    Support Rating
    -
    (0 ratings)
    9.1
    (5 ratings)