CA Service Management, with CA Service Desk Manager vs. Snow ITSM Enhancer
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 CA Service Management | Score6.8 out of 10 | N/A | CA Service Management, including CA Desk Manager, is a fully-featured ITSM platform, now from Broadcom. It competes with BMC Remedy, ServiceNow, FrontRange ITSM, Cherwell Service Management etc. It is based on technology acquired by CA in 2010 with Nimsoft, and is now supported by Broadcom since the 2018 acquisition. | N/A |
 Snow ITSM Enhancer | Score10 out of 10 | N/A | Snow's ITSM Enhancer can automatically build and maintain a CMDB, providing a single source of trusted asset information to support some of the most critical ITIL and service management processes. The vendor states that with this data, service desks can better focus on providing service. | N/A |
| CA Service Management | Snow ITSM Enhancer | |||||||||||||||
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| Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
| Additional Details | — | — | ||||||||||||||
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| Incident and problem management |
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| CA Service Management | Snow ITSM Enhancer | |
|---|---|---|
| Likelihood to Recommend | 9.0 | 10.0 |
| Likelihood to Renew | 4.1 | - |