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Calabrio ONE vs. Enghouse Interactive Contact Centers

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Calabrio ONE

    Score9.8 out of 10
    N/ACalabrio One is a workforce optimization (WFO) platform for call centers, combining workforce management with call recording and analytics, from Calabrio headquartered in Minneapolis, MN.N/A

    Enghouse Interactive Contact Centers

    Score6 out of 10
    N/AEnghouse Interactive headquartered in Phoenix, Arizona offers Contact Centers, call center software. Enghouse Interactive is a division of global, publicly traded company Enghouse Systems.N/A
    Pricing
    Calabrio ONEEnghouse Interactive Contact Centers
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    Calabrio ONEEnghouse Interactive Contact Centers
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeOptionalNo setup fee
    Additional Details
    More Pricing Information
    Features
    Calabrio ONEEnghouse Interactive Contact Centers
    Contact Center Software
    Comparison of Contact Center Software features of Calabrio ONE and Enghouse Interactive Contact Centers
    Feature
    Calabrio ONE
    -
    Ratings
    Enghouse Interactive Contact Centers
    7.0
    2 Ratings
    Agent dashboard00 Ratings7.02 Ratings
    Validate callers00 Ratings6.02 Ratings
    Outbound response00 Ratings7.02 Ratings
    Call forwarding00 Ratings9.02 Ratings
    Click-to-call (CTC)00 Ratings6.01 Ratings
    Warm transfer00 Ratings7.02 Ratings
    Predictive dialing00 Ratings6.02 Ratings
    Interactive voice response00 Ratings9.01 Ratings
    REST APIs00 Ratings6.01 Ratings
    Call scripts00 Ratings6.01 Ratings
    Call tracking00 Ratings8.01 Ratings
    Multichannel integration00 Ratings7.02 Ratings
    CRM software integration00 Ratings7.01 Ratings
    Workforce Optimization (WFO)
    Comparison of Workforce Optimization (WFO) features of Calabrio ONE and Enghouse Interactive Contact Centers
    Feature
    Calabrio ONE
    -
    Ratings
    Enghouse Interactive Contact Centers
    7.4
    2 Ratings
    Inbound call routing00 Ratings8.02 Ratings
    Omnichannel inbound routing00 Ratings8.01 Ratings
    Recording00 Ratings6.01 Ratings
    Quality management00 Ratings8.01 Ratings
    Call analytics00 Ratings8.02 Ratings
    Historical reporting00 Ratings8.02 Ratings
    Live reporting00 Ratings8.01 Ratings
    Customer surveys00 Ratings6.02 Ratings
    Customer interaction analytics00 Ratings7.01 Ratings
    User Ratings
    Calabrio ONEEnghouse Interactive Contact Centers
    Likelihood to Recommend
    8.9
    (13 ratings)
    8.0
    (3 ratings)
    Likelihood to Renew
    8.0
    (1 ratings)
    9.0
    (1 ratings)
    Usability
    7.0
    (1 ratings)
    -
    (0 ratings)
    Support Rating
    6.0
    (1 ratings)
    -
    (0 ratings)
    Implementation Rating
    7.0
    (1 ratings)
    -
    (0 ratings)