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Calabrio ONE vs. Verint Workforce Engagement (discontinued)

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Calabrio ONE

    Score9.8 out of 10
    N/ACalabrio One is a workforce optimization (WFO) platform for call centers, combining workforce management with call recording and analytics, from Calabrio headquartered in Minneapolis, MN.N/A

    Verint Workforce Engagement (discontinued)

    Score6.9 out of 10
    N/AVerint Workforce Engagement (formerly Workforce Optimization) was a suite of software, combines workforce management capabilities and analytics. The suite included Verint Knowledge Management, Verint Automated Quality Management (for agent improvement), and speech analytics capabilities. The product is discontinued.N/A
    Pricing
    Calabrio ONEVerint Workforce Engagement (discontinued)
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    Calabrio ONEVerint Workforce Engagement (discontinued)
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeOptionalNo setup fee
    Additional Details
    More Pricing Information
    Community Pulse
    Calabrio ONEVerint Workforce Engagement (discontinued)
    Considered Both Products
    Calabrio
    Chose Calabrio ONE
    They are very similar in many areas. Reporting is about the same, and I can see why some people may go for the bigger names. But one of the things that I have noticed that has made a difference is the way that the tool evolves with you. A lot of the features that Calabrio has …
    Incentivized
    Verint
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    User Ratings
    Calabrio ONEVerint Workforce Engagement (discontinued)
    Likelihood to Recommend
    8.9
    (13 ratings)
    8.5
    (11 ratings)
    Likelihood to Renew
    8.0
    (1 ratings)
    7.2
    (8 ratings)
    Usability
    7.0
    (1 ratings)
    8.0
    (1 ratings)
    Support Rating
    6.0
    (1 ratings)
    9.0
    (1 ratings)
    Implementation Rating
    7.0
    (1 ratings)
    8.0
    (1 ratings)