Chose CallFire
EZ Texting... it's fine but more expensive. They do the same thing.
CallFire vs. CloudTalk
CallFire vs. CloudTalk
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 CallFire | N/A | CallFire is a VoIP and messaging solution designed for both external B2C interactions and internal company use. It includes features such as text messaging, call tracking, voice broadcasting, and an interactive voice response (IVR) system. Subscription pricing starts at $99 per month. | $99 per month | |
 CloudTalk | N/A | CloudTalk is cloud-based call center software for sales and support teams of all sizes, looking to improve customer experiences through more personalized, data-driven customer interactions. The vendor aims to help teams communicate clearly and efficiently. With CloudTalk users can get local, mobile or toll-free numbers from more than 140+ countries across the world. The vendor says they offer integration with important tools (such a CRM, Helpdesk, or… | $27 per month per user |
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
| Additional Details | — | A discount is offered for annual billing. | ||||||||||||||
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| CallFire | CloudTalk | |
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| Considered Both Products | CallFire  Jay Apple Co-Founder Chose CallFire We only looked at CallFire based on a recommendation.  John Tucker Regional Sales Manager Chose CallFire None  Justin McClelland Real Estate Analyst/Software Developer Chose CallFire We considered Trello before deciding on CallFire. Trello is a good service that seems to do much of what CallFire does, however we wanted to avoid the labor-hours necessary to get Trello up to speed, as it is very technically involved. We didn't want to hire any additional …  Jason Revilla Owner/Director Chose CallFire CallFire has a pricing structure that is attractive to us as a small business. The "pay as you use" options helps us keep our overhead low, especially with so many softwares already in our tech stack. It's a tremendous value for the cost!  Matt Rocco Assistant Manager Chose CallFire CallFire has adapted and changed internally ever since I [have] used it. It is has become, quicker, cleaner and much easier to use. I haven't used any other systems, however I thoroughly enjoy the efficiency and ease to build custom campaigns in minutes. I highly recommend …  Haley Kennedy Public Relations and Marketing Coordinator Chose CallFire I haven't used any other products, but I am so pleased with CallFire that I will continue using this program. |  CloudTalk  Zuzana Hasko Head of Marketing Chose CloudTalk We were recommended CloudTalk basically from everybody in our network so we reached out directly to them at first and since they had everything we were looking for, feature-wise, and also were in our budget, we didn't really consider other vendors on the market. The …  Matej Kukucka Founder Chose CloudTalk Better value for the money (by far). And besides that, all the features we needed, CloudTalk has them. Shoutout to their support for answering all the questions we had and to their CSM team for giving us a quick demo on the same day when we requested it. Recommended solution!  Martin Kováč Marketing Specialist Chose CloudTalk Cloudtalk is well-priced for what we need from it. The fact that it has many features that we plan to use in the future is a deciding factor, and that gives it a big advantage. So the biggest impact was the comprehensiveness of the solution and the integration with the CRM.  Marc Louis-Boyard International growth marketing specialist / Lead generation & International PR Chose CloudTalk We tried dealing with Aircall, but their solution didn't seem so flexible and the initial adoption cost was way out of our context. We learned later that the solution was in fact more flexible than we thought, but were disappointed by the little quality of their before-sales …  Diana Furikova Sales Manager Chose CloudTalk I have been using WhatsApp quite often for private and sometimes professional usage and in the past Skype and ICQ. WhatsApp is for free but I would say that CloudTalk provides a higher quality while talking so if I should choose between them for messages is WhatsApp very easy …  Logan Brown Head of Sales and CS Chose CloudTalk It was a gamble if I'm being honest, plus this is a very nuanced and intricate topic. We didn't necessarily substitute one for the other, it was a much needed state of affairs where we needed the call monitoring and agent tracking pros of CloudTalk more so than ever before.  Balder Goyo Coordinador de ventas Chose CloudTalk Before CloudTalk, we used Pipedrive. It also works really well, but it does not have the option of analytics. You could not check things like how many calls were made during the day or a specific time period. That, for me, is the most valuable feature of CloudTalk--all the data …  Ian Moro Investment Advisor Chose CloudTalk Can't elaborate on this one.  Stasia Blake Administrative Strategist Chose CloudTalk CloudTalk service is immediately available once a profile is created and payment is made. Five9 indicated it would take up to 2 weeks to have full access to the service.  Alex Peralta Partnership Manager Chose CloudTalk Though it was not my decision from switching from Circleloop, when we had originally used CircleLoop it gave some issues with internal transfer and taking calls which heavily affected us. With CloudTalk we can now successfully make outbound calls without any problems. |
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| Cloud PBX |
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| Call Management |
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| VoIP system collaboration |
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| Mobile apps |
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| Contact Center Software |
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| Workforce Optimization (WFO) |
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| CallFire | CloudTalk | |
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| Small Businesses | CloudTalk Score 7.2 out of 10 |  Nextiva Contact Center Score 9.6 out of 10 |
| Medium-sized Companies | CloudTalk Score 7.2 out of 10 | Nextiva Contact Center Score 9.6 out of 10 |
| Enterprises |  Cisco Business Edition 7000 (discontinued) Score 9.0 out of 10 |  Google Cloud Contact Center AI Score 7.0 out of 10 |
| All Alternatives | View all alternatives | View all alternatives |
| CallFire | CloudTalk | |
|---|---|---|
| Likelihood to Recommend | 9.4 (0 ratings) | 10.0 (0 ratings) |
| Likelihood to Renew | 9.0 (0 ratings) | 8.2 (0 ratings) |
| Usability | - (0 ratings) | 7.7 (0 ratings) |
| Support Rating | - (0 ratings) | 3.6 (0 ratings) |
| Implementation Rating | - (0 ratings) | 8.2 (0 ratings) |
| CallFire | CloudTalk | |
|---|---|---|
| Likelihood to Recommend |
 Chase Muehlheuser Director of Talent Acquisition |
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| Pros |
Haley Kennedy Public Relations and Marketing Coordinator |
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| Cons |
 Benjamin Cutler Business Systems Analyst |
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| Likelihood to Renew |
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| Usability | No answers on this topic |
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| Support Rating | No answers on this topic |
 Stanislav Bouda Account Manager |
| Alternatives Considered |
Justin McClelland Real Estate Analyst/Software Developer |
Logan Brown Head of Sales and CS |
| Return on Investment |
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 Zak Weller Senior Recruitment Specialist |
| ScreenShots | CloudTalk Screenshots      |