TrustRadius: an HG Insights company

Capsule CRM vs. Copper

Save this comparison

Save this comparison

Capsule CRM

44 Reviews and Ratings

Copper

61 Reviews and Ratings

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Capsule CRM

    Score8.2 out of 10
    		N/ACapsule is a CRM solution for businesses of up to 1,000 employees. The vendor boasts over 10,000 businesses globally as customers, who choose it as the platform to deliver success across their sales and customer facing teams. Capsule is presented as easy to use and quick to adopt. It also integrates with a growing range of popular apps, including Google G Suite, QuickBooks, MailChimp and Zapier. A free trial is available, and paid plans are available from $18 per user, per month.

    $18

    per month per user

    Copper

    Score5 out of 10
    		N/ACopper is a customer relationship management (CRM) built as an integration into Google Apps.

    $12

    per month per user

    Pricing
    Capsule CRMCopper
    Editions & Modules
    Professional
    $18
    per month per user
    Teams
    $36
    per month per user
    Enterprise
    $54
    per month per user
    Starter - Paid Annually
    $9.00
    per month per user
    Basic - Paid Annually
    $23.00
    per month per user
    Professional - Paid Annually
    $59.00
    per month per user
    Business - Paid Annually
    $99.00
    per month per user
    Offerings
    Pricing Offerings
    Capsule CRMCopper
    Free Trial
    YesYes
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details—Up to 15% discount for annual pricing.
    More Pricing Information
    Features
    Capsule CRMCopper
    Sales Force Automation
    Comparison of Sales Force Automation features of Capsule CRM and Copper
    Feature
    Capsule CRM
    7.1
    16 Ratings
    Copper
    3.1
    20 Ratings
    Customer data management / contact management8.016 Ratings6.020 Ratings
    Workflow management7.014 Ratings1.019 Ratings
    Territory management6.09 Ratings5.04 Ratings
    Opportunity management8.016 Ratings6.019 Ratings
    Integration with email client (e.g., Outlook or Gmail)8.015 Ratings1.020 Ratings
    Contract management8.013 Ratings5.29 Ratings
    Quote & order management6.012 Ratings2.07 Ratings
    Interaction tracking7.014 Ratings1.019 Ratings
    Channel / partner relationship management6.012 Ratings1.07 Ratings
    Customer Service & Support
    Comparison of Customer Service & Support features of Capsule CRM and Copper
    Feature
    Capsule CRM
    8.4
    10 Ratings
    Copper
    1.4
    10 Ratings
    Case management8.68 Ratings1.29 Ratings
    Call center management8.17 Ratings1.55 Ratings
    Help desk management8.58 Ratings1.67 Ratings
    Marketing Automation
    Comparison of Marketing Automation features of Capsule CRM and Copper
    Feature
    Capsule CRM
    8.5
    12 Ratings
    Copper
    2.4
    16 Ratings
    Lead management8.011 Ratings3.416 Ratings
    Email marketing9.010 Ratings1.49 Ratings
    CRM Project Management
    Comparison of CRM Project Management features of Capsule CRM and Copper
    Feature
    Capsule CRM
    7.7
    15 Ratings
    Copper
    1.9
    20 Ratings
    Task management9.013 Ratings2.020 Ratings
    Billing and invoicing management7.011 Ratings1.75 Ratings
    Reporting7.013 Ratings2.018 Ratings
    CRM Reporting & Analytics
    Comparison of CRM Reporting & Analytics features of Capsule CRM and Copper
    Feature
    Capsule CRM
    7.0
    15 Ratings
    Copper
    3.3
    19 Ratings
    Forecasting7.013 Ratings3.016 Ratings
    Pipeline visualization8.015 Ratings4.019 Ratings
    Customizable reports6.012 Ratings3.017 Ratings
    Customization
    Comparison of Customization features of Capsule CRM and Copper
    Feature
    Capsule CRM
    7.4
    14 Ratings
    Copper
    3.6
    20 Ratings
    Custom fields7.014 Ratings3.020 Ratings
    Custom objects6.012 Ratings3.412 Ratings
    Scripting environment8.68 Ratings4.13 Ratings
    API for custom integration8.010 Ratings4.010 Ratings
    Security
    Comparison of Security features of Capsule CRM and Copper
    Feature
    Capsule CRM
    9.0
    12 Ratings
    Copper
    6.9
    15 Ratings
    Single sign-on capability9.011 Ratings8.712 Ratings
    Role-based user permissions9.012 Ratings5.014 Ratings
    Social CRM
    Comparison of Social CRM features of Capsule CRM and Copper
    Feature
    Capsule CRM
    7.0
    13 Ratings
    Copper
    2.0
    12 Ratings
    Social data7.013 Ratings2.012 Ratings
    Social engagement7.012 Ratings2.07 Ratings
    Integrations with 3rd-party Software
    Comparison of Integrations with 3rd-party Software features of Capsule CRM and Copper
    Feature
    Capsule CRM
    7.5
    12 Ratings
    Copper
    2.0
    13 Ratings
    Marketing automation8.012 Ratings3.013 Ratings
    Compensation management7.010 Ratings1.01 Ratings
    Platform
    Comparison of Platform features of Capsule CRM and Copper
    Feature
    Capsule CRM
    8.0
    13 Ratings
    Copper
    7.9
    17 Ratings
    Mobile access8.013 Ratings7.917 Ratings
    User Ratings
    Capsule CRMCopper
    Likelihood to Recommend
    8.0
    (16 ratings)
    5.0
    (21 ratings)
    Usability
    8.6
    (4 ratings)
    5.0
    (12 ratings)
    Support Rating
    8.6
    (4 ratings)
    1.9
    (11 ratings)