| Product | Rating | Most Used By | Product Summary | Starting Price |
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 Capsule CRM | Score8.2 out of 10 | N/A | Capsule is a CRM solution for businesses of up to 1,000 employees. The vendor boasts over 10,000 businesses globally as customers, who choose it as the platform to deliver success across their sales and customer facing teams. Capsule is presented as easy to use and quick to adopt. It also integrates with a growing range of popular apps, including Google G Suite, QuickBooks, MailChimp and Zapier. A free trial is available, and paid plans are available from $18 per user, per month. | $18 per month per user |
 Insightly | Score7.4 out of 10 | N/A | Insightly is presented as a modern, affordable CRM that is easy to use, simple to customize, and that scales with companies as they grow, designed to solve common pain points that legacy CRMs can't. Available in any vertical, Insightly CRM customers can add companion products for marketing automation, customer service, and integrations in the same platform. Insightly has more than a million users worldwide. | $348 per year per user |
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| Considered Both Products | Chose Capsule CRM Salesforce was a complete failure for us because it did way too much. The learning curve was too steep, it was too expensive, and it didn't fit us overall (we're a very small business). Insightly was clumsy and didn't have the flexibility (and huge amount of integrations) that … | Chose Insightly
Invited by TrustRadius (TR) on Vendor's Behalf A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info Chose Insightly For me, Insightly works for the Basic price point subscription (lucky to have been on this subscription level before they closed it to new customers). Also, like the Gmail interface and the ability to manage both sales and projects. Invited by TrustRadius (TR) on Vendor's Behalf A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info Chose Insightly Looked at other products like Capsule but none had the level of integration with Google Apps that insightly has. Invited by TrustRadius (TR) on Vendor's Behalf A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info |
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| Would buy again | ||
No answers on this topic | No answers on this topic | |
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| Happy with the feature set | ||
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| Lived up to sales and marketing promises | ||
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| Implementation went as expected | ||
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| Capsule CRM | Insightly | |
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| Likelihood to Recommend | 8.0 | 7.1 |
| Likelihood to Renew | - | 9.2 |
| Usability | 8.6 | 7.4 |
| Availability | - | 9.0 |
| Performance | - | 7.9 |
| Support Rating | 8.6 | 8.9 |
| In-Person Training | - | 9.1 |
| Online Training | - | 9.0 |
| Implementation Rating | - | 8.2 |
| Configurability | - | 9.9 |
| Contract Terms and Pricing Model | - | 8.4 |
| Ease of integration | - | 9.0 |
| Product Scalability | - | 9.0 |
| Professional Services | - | 10.0 |
| Vendor post-sale | - | 9.1 |
| Vendor pre-sale | - | 7.8 |
