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Capsule CRM vs. Microsoft Dynamics 365

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Capsule CRM

44 Reviews and Ratings

Microsoft Dynamics 365

954 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Capsule CRM

    Score8.2 out of 10
    		N/ACapsule is a CRM solution for businesses of up to 1,000 employees. The vendor boasts over 10,000 businesses globally as customers, who choose it as the platform to deliver success across their sales and customer facing teams. Capsule is presented as easy to use and quick to adopt. It also integrates with a growing range of popular apps, including Google G Suite, QuickBooks, MailChimp and Zapier. A free trial is available, and paid plans are available from $18 per user, per month.

    $18

    per month per user

    Microsoft Dynamics 365

    Score7.4 out of 10
    		N/AMicrosoft Dynamics 365 is a CRM providing sales, marketing, and service functionality. It is offered as SaaS and on-premise. Dynamics 365 is part of the larger Dynamics suite of business intelligence and ERP products.

    $44

    per month

    Pricing
    Capsule CRMMicrosoft Dynamics 365
    Editions & Modules
    Professional
    $18
    per month per user
    Teams
    $36
    per month per user
    Enterprise
    $54
    per month per user
    No answers on this topic
    Offerings
    Pricing Offerings
    Capsule CRMMicrosoft Dynamics 365
    Free Trial
    YesYes
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Features
    Capsule CRMMicrosoft Dynamics 365
    Sales Force Automation
    Comparison of Sales Force Automation features of Capsule CRM and Microsoft Dynamics 365
    Feature
    Capsule CRM
    7.1
    16 Ratings
    Microsoft Dynamics 365
    6.9
    70 Ratings
    Customer data management / contact management8.016 Ratings8.069 Ratings
    Workflow management7.014 Ratings8.067 Ratings
    Territory management6.09 Ratings6.051 Ratings
    Opportunity management8.016 Ratings7.063 Ratings
    Integration with email client (e.g., Outlook or Gmail)8.015 Ratings7.066 Ratings
    Contract management8.013 Ratings7.052 Ratings
    Quote & order management6.012 Ratings6.048 Ratings
    Interaction tracking7.014 Ratings7.060 Ratings
    Channel / partner relationship management6.012 Ratings6.051 Ratings
    Customer Service & Support
    Comparison of Customer Service & Support features of Capsule CRM and Microsoft Dynamics 365
    Feature
    Capsule CRM
    8.4
    10 Ratings
    Microsoft Dynamics 365
    6.7
    55 Ratings
    Case management8.68 Ratings6.051 Ratings
    Call center management8.17 Ratings7.045 Ratings
    Help desk management8.58 Ratings7.049 Ratings
    Marketing Automation
    Comparison of Marketing Automation features of Capsule CRM and Microsoft Dynamics 365
    Feature
    Capsule CRM
    8.5
    12 Ratings
    Microsoft Dynamics 365
    7.5
    67 Ratings
    Lead management8.011 Ratings8.061 Ratings
    Email marketing9.010 Ratings7.062 Ratings
    CRM Project Management
    Comparison of CRM Project Management features of Capsule CRM and Microsoft Dynamics 365
    Feature
    Capsule CRM
    7.7
    15 Ratings
    Microsoft Dynamics 365
    8.3
    64 Ratings
    Task management9.013 Ratings8.059 Ratings
    Billing and invoicing management7.011 Ratings8.044 Ratings
    Reporting7.013 Ratings9.053 Ratings
    CRM Reporting & Analytics
    Comparison of CRM Reporting & Analytics features of Capsule CRM and Microsoft Dynamics 365
    Feature
    Capsule CRM
    7.0
    15 Ratings
    Microsoft Dynamics 365
    7.0
    65 Ratings
    Forecasting7.013 Ratings7.055 Ratings
    Pipeline visualization8.015 Ratings5.061 Ratings
    Customizable reports6.012 Ratings9.064 Ratings
    Customization
    Comparison of Customization features of Capsule CRM and Microsoft Dynamics 365
    Feature
    Capsule CRM
    7.4
    14 Ratings
    Microsoft Dynamics 365
    7.8
    67 Ratings
    Custom fields7.014 Ratings8.165 Ratings
    Custom objects6.012 Ratings8.060 Ratings
    Scripting environment8.68 Ratings7.048 Ratings
    API for custom integration8.010 Ratings8.052 Ratings
    Security
    Comparison of Security features of Capsule CRM and Microsoft Dynamics 365
    Feature
    Capsule CRM
    9.0
    12 Ratings
    Microsoft Dynamics 365
    6.5
    62 Ratings
    Single sign-on capability9.011 Ratings7.056 Ratings
    Role-based user permissions9.012 Ratings6.057 Ratings
    Social CRM
    Comparison of Social CRM features of Capsule CRM and Microsoft Dynamics 365
    Feature
    Capsule CRM
    7.0
    13 Ratings
    Microsoft Dynamics 365
    7.5
    37 Ratings
    Social data7.013 Ratings8.036 Ratings
    Social engagement7.012 Ratings7.037 Ratings
    Integrations with 3rd-party Software
    Comparison of Integrations with 3rd-party Software features of Capsule CRM and Microsoft Dynamics 365
    Feature
    Capsule CRM
    7.5
    12 Ratings
    Microsoft Dynamics 365
    6.5
    56 Ratings
    Marketing automation8.012 Ratings7.056 Ratings
    Compensation management7.010 Ratings6.029 Ratings
    Platform
    Comparison of Platform features of Capsule CRM and Microsoft Dynamics 365
    Feature
    Capsule CRM
    8.0
    13 Ratings
    Microsoft Dynamics 365
    7.0
    48 Ratings
    Mobile access8.013 Ratings7.048 Ratings
    User Ratings
    Capsule CRMMicrosoft Dynamics 365
    Likelihood to Recommend
    8.0
    (16 ratings)
    6.5
    (90 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    8.0
    (20 ratings)
    Usability
    8.6
    (4 ratings)
    6.5
    (20 ratings)
    Support Rating
    8.6
    (4 ratings)
    8.0
    (11 ratings)
    Online Training
    -
    (0 ratings)
    7.5
    (2 ratings)
    Implementation Rating
    -
    (0 ratings)
    9.2
    (4 ratings)
    Contract Terms and Pricing Model
    -
    (0 ratings)
    3.8
    (3 ratings)
    Professional Services
    -
    (0 ratings)
    9.0
    (1 ratings)