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Capsule CRM vs. Sugar Sell (SugarCRM)

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Capsule CRM

44 Reviews and Ratings

Sugar Sell (SugarCRM)

245 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Capsule CRM

    Score8.2 out of 10
    		N/ACapsule is a CRM solution for businesses of up to 1,000 employees. The vendor boasts over 10,000 businesses globally as customers, who choose it as the platform to deliver success across their sales and customer facing teams. Capsule is presented as easy to use and quick to adopt. It also integrates with a growing range of popular apps, including Google G Suite, QuickBooks, MailChimp and Zapier. A free trial is available, and paid plans are available from $18 per user, per month.

    $18

    per month per user

    Sugar Sell (SugarCRM)

    Score5.1 out of 10
    		N/ASugar Sell from SugarCRM is a collaborative CRM, allowing users to track and monitor activities, map each customer’s journey. Sugar Sell replaces former editions of the SugarCRM product, including the SugarCRM Community Edition, the open source edition, which is discontinued.

    $19

    per month per user (3 users minimum, billed annually)

    Pricing
    Capsule CRMSugar Sell (SugarCRM)
    Editions & Modules
    Professional
    $18
    per month per user
    Teams
    $36
    per month per user
    Enterprise
    $54
    per month per user
    Essentials
    $19
    per month (billed annually) per user (3 user minimum, 9 user maximum)
    Standard
    $59
    per month (billed annually) per user (10 User Minimum)
    Advanced
    $85
    per month (billed annually) per user (10 user minimum)
    Premier
    $135
    per month (billed annually) per user (10 user minimum)
    Offerings
    Pricing Offerings
    Capsule CRMSugar Sell (SugarCRM)
    Free Trial
    YesYes
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Features
    Capsule CRMSugar Sell (SugarCRM)
    Sales Force Automation
    Comparison of Sales Force Automation features of Capsule CRM and Sugar Sell (SugarCRM)
    Feature
    Capsule CRM
    7.1
    16 Ratings
    Sugar Sell (SugarCRM)
    4.8
    33 Ratings
    Customer data management / contact management8.016 Ratings5.032 Ratings
    Workflow management7.014 Ratings6.028 Ratings
    Territory management6.09 Ratings6.026 Ratings
    Opportunity management8.016 Ratings7.026 Ratings
    Integration with email client (e.g., Outlook or Gmail)8.015 Ratings7.029 Ratings
    Contract management8.013 Ratings3.026 Ratings
    Quote & order management6.012 Ratings4.024 Ratings
    Interaction tracking7.014 Ratings3.030 Ratings
    Channel / partner relationship management6.012 Ratings2.025 Ratings
    Customer Service & Support
    Comparison of Customer Service & Support features of Capsule CRM and Sugar Sell (SugarCRM)
    Feature
    Capsule CRM
    8.4
    10 Ratings
    Sugar Sell (SugarCRM)
    2.3
    24 Ratings
    Case management8.68 Ratings3.024 Ratings
    Call center management8.17 Ratings2.019 Ratings
    Help desk management8.58 Ratings2.017 Ratings
    Marketing Automation
    Comparison of Marketing Automation features of Capsule CRM and Sugar Sell (SugarCRM)
    Feature
    Capsule CRM
    8.5
    12 Ratings
    Sugar Sell (SugarCRM)
    5.5
    25 Ratings
    Lead management8.011 Ratings6.022 Ratings
    Email marketing9.010 Ratings5.023 Ratings
    CRM Project Management
    Comparison of CRM Project Management features of Capsule CRM and Sugar Sell (SugarCRM)
    Feature
    Capsule CRM
    7.7
    15 Ratings
    Sugar Sell (SugarCRM)
    3.0
    28 Ratings
    Task management9.013 Ratings4.026 Ratings
    Billing and invoicing management7.011 Ratings3.018 Ratings
    Reporting7.013 Ratings2.024 Ratings
    CRM Reporting & Analytics
    Comparison of CRM Reporting & Analytics features of Capsule CRM and Sugar Sell (SugarCRM)
    Feature
    Capsule CRM
    7.0
    15 Ratings
    Sugar Sell (SugarCRM)
    3.3
    28 Ratings
    Forecasting7.013 Ratings3.024 Ratings
    Pipeline visualization8.015 Ratings2.025 Ratings
    Customizable reports6.012 Ratings5.027 Ratings
    Customization
    Comparison of Customization features of Capsule CRM and Sugar Sell (SugarCRM)
    Feature
    Capsule CRM
    7.4
    14 Ratings
    Sugar Sell (SugarCRM)
    5.5
    29 Ratings
    Custom fields7.014 Ratings6.029 Ratings
    Custom objects6.012 Ratings5.026 Ratings
    Scripting environment8.68 Ratings6.019 Ratings
    API for custom integration8.010 Ratings5.025 Ratings
    Security
    Comparison of Security features of Capsule CRM and Sugar Sell (SugarCRM)
    Feature
    Capsule CRM
    9.0
    12 Ratings
    Sugar Sell (SugarCRM)
    5.5
    27 Ratings
    Single sign-on capability9.011 Ratings5.021 Ratings
    Role-based user permissions9.012 Ratings6.026 Ratings
    Social CRM
    Comparison of Social CRM features of Capsule CRM and Sugar Sell (SugarCRM)
    Feature
    Capsule CRM
    7.0
    13 Ratings
    Sugar Sell (SugarCRM)
    3.0
    19 Ratings
    Social data7.013 Ratings3.019 Ratings
    Social engagement7.012 Ratings3.016 Ratings
    Integrations with 3rd-party Software
    Comparison of Integrations with 3rd-party Software features of Capsule CRM and Sugar Sell (SugarCRM)
    Feature
    Capsule CRM
    7.5
    12 Ratings
    Sugar Sell (SugarCRM)
    4.5
    19 Ratings
    Marketing automation8.012 Ratings5.019 Ratings
    Compensation management7.010 Ratings4.013 Ratings
    Platform
    Comparison of Platform features of Capsule CRM and Sugar Sell (SugarCRM)
    Feature
    Capsule CRM
    8.0
    13 Ratings
    Sugar Sell (SugarCRM)
    4.0
    20 Ratings
    Mobile access8.013 Ratings4.020 Ratings
    User Ratings
    Capsule CRMSugar Sell (SugarCRM)
    Likelihood to Recommend
    8.0
    (16 ratings)
    2.0
    (59 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    8.2
    (26 ratings)
    Usability
    8.6
    (4 ratings)
    3.0
    (10 ratings)
    Availability
    -
    (0 ratings)
    10.0
    (1 ratings)
    Performance
    -
    (0 ratings)
    10.0
    (1 ratings)
    Support Rating
    8.6
    (4 ratings)
    9.1
    (12 ratings)
    In-Person Training
    -
    (0 ratings)
    9.0
    (1 ratings)
    Online Training
    -
    (0 ratings)
    8.0
    (1 ratings)
    Implementation Rating
    -
    (0 ratings)
    9.0
    (3 ratings)
    Configurability
    -
    (0 ratings)
    10.0
    (1 ratings)
    Ease of integration
    -
    (0 ratings)
    10.0
    (2 ratings)
    Product Scalability
    -
    (0 ratings)
    9.0
    (1 ratings)
    Vendor post-sale
    -
    (0 ratings)
    9.0
    (1 ratings)
    Vendor pre-sale
    -
    (0 ratings)
    9.0
    (1 ratings)