TrustRadius: an HG Insights company

Capterra vs. TrustRadius for Vendors

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Capterra

    Score7.6 out of 10
    N/ACapterra is a technology review platform that connects sellers of B2B software to potential buyers. Capterra also offers account management features and review generation for vendors.N/A

    TrustRadius for Vendors

    Score9 out of 10
    N/AVirtually 100% of B2B tech professionals want to self-serve and control their buying journey. Influence, engage, and win them on TrustRadius. The only decisioning platform built for modern buyers.

    $30,000

    per year

    Pricing
    CapterraTrustRadius for Vendors
    Editions & Modules
    No answers on this topic
    Customer Voice
    Starting at $30,000 (multi-year discount available)
    per year per product
    Offerings
    Pricing Offerings
    CapterraTrustRadius for Vendors
    Free Trial
    NoNo
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsMulti-year discount available
    More Pricing Information
    Community Pulse
    CapterraTrustRadius for Vendors
    Considered Both Products
    Capterra
    Chose Capterra
    It stacks up as the main review service, but the truth is you need to be on all the software review sites so that you can be across them all the reach all your buyers. Overall its a great tool, would recommend.
    Incentivized
    Chose Capterra
    I would say they are neck and neck very similar. Both have the same great features, and verified users, and both are free to use. When you look for honest software reviews in any search engine, both companies are the first names to appear. That way you can compare reviews on …
    Incentivized
    Chose Capterra
    I only know Capterra and TrustRadius but it certainly works similar to TrustRadius. Quora works more like a posting site where you can get information, but Capterra organizes it better while Quora is really hard to identify the pros and cons sometimes.

    In my opinion Capterra and …
    Incentivized
    TrustRadius
    Chose TrustRadius for Vendors
    Capterra is pay per click, TrustRadius is strong in the US market space.
    Incentivized
    Chose TrustRadius for Vendors
    We use all of these tools in tandem currently. We have had a lot of success with Capterra's PPC offering so far this year, and we also were able to run completely subsidized incentivized review campaigns where they funded the gift card rewards. G2 appears to have a larger …
    Incentivized
    Chose TrustRadius for Vendors
    We went with TrustRadius for Vendors because our Account Manager was very engaging compared to Capterra and G2. I reached out to Capterra several times, and no one even responded. G2 sales pitch was weak and in my perception, TrustRadius for Vendors functionality is more …
    Incentivized
    Chose TrustRadius for Vendors
    We actually use TrustRadius, G2, and Capterra, and TrustRadius for Vendors definitely gives us the most for our investment. The reviews offer key insights into our customers favorite features, but we also take their "cons" to our product team to help guide the product roadmap. …
    Incentivized
    Chose TrustRadius for Vendors
    TrustRadius is very similar to G2 in collecting reviews and asking questions. Capterra is a much quicker review process with fewer in-depth questions asked.
    Incentivized
    Chose TrustRadius for Vendors
    TrustRadius' support team is significantly more engaged than that of their larger competitors. The personalized experience I've received from the TrustRadius team is far beyond what I've received from some of their larger competitors like Capterra.
    Incentivized
    Chose TrustRadius for Vendors
    We have used G2 and Capterra for review campaigns and profile management. TrustRadius is very similar to G2 in the profile management and vendor portal. I would say both sites have a lot of functionality in the backend, but I like how TrustRadius sets theirs up. G2 seems to add …
    Incentivized
    Chose TrustRadius for Vendors
    We appreciate being able to incentivize reviews. We also appreciate TrustRadius' clean and clear interface.
    Incentivized
    Chose TrustRadius for Vendors
    Compared to most other review platforms, this one seems more ethical in its review collection, approval, and overall product rating processes.
    Incentivized
    Chose TrustRadius for Vendors
    Not as user friendly as G2 and the data/reporting is not as good.
    Incentivized
    Chose TrustRadius for Vendors
    The offerings at TrustRadius for Vendors are right on par with the other similar services we use. What sets TrustRadius for Vendors apart is their customer service and ability to address out personal needs and provide strategic recommendations on how we can make the most out of …
    Incentivized
    Chose TrustRadius for Vendors
    We choose to go with TrustRadius because you guys do all the campaigns for us, unlike Gartner Peer Insights, who make you do it yourself. Additionally, Gartner's interface is not that slick or obvious. I feel that TrustRadius and G2 are basically the same, but TrustRadius's …
    Incentivized
    Chose TrustRadius for Vendors
    TrustRadius for Vendors is superior in terms of content available on companies. While other sites might be bigger or more established, that does not mean they are better. The customer support you will receive working with TrustRadius for Vendors is far better, in my experience, …
    Incentivized
    Chose TrustRadius for Vendors
    It doesn't appear that G2Crowd is an alternative available. I do enjoy the verified users aspect in comparison to the other competitors.
    Incentivized
    Chose TrustRadius for Vendors
    Gartner Peer Insights is clearly focused on large accounts, so it is not a good fit for all types of companies. In this sense, TrustRadius helps us to cover the entire spectrum of companies in our target market. In addition, TrustRadius offers us capabilities and interactive …
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    User Ratings
    CapterraTrustRadius for Vendors
    Likelihood to Recommend
    7.3
    (6 ratings)
    9.1
    (272 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    8.5
    (11 ratings)
    Usability
    9.1
    (1 ratings)
    9.9
    (16 ratings)
    Support Rating
    -
    (0 ratings)
    5.2
    (92 ratings)
    Implementation Rating
    -
    (0 ratings)
    9.1
    (5 ratings)
    Ease of integration
    -
    (0 ratings)
    9.1
    (4 ratings)
    Vendor post-sale
    -
    (0 ratings)
    9.1
    (7 ratings)
    Vendor pre-sale
    -
    (0 ratings)
    9.1
    (7 ratings)