Certainly vs. Freshdesk Omni
| Product | Rating | Most Used By | Product Summary | Starting Price |
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 Certainly | N/A | N/A | Certainly is a Conversational AI Platform made for ecommerce and customer service. The solution aims to help companies deliver exceptional experiences and scale their growth. Insights from zero-party data from conversations with visitors target fewer product returns, lower cart abandonment and higher customer lifetime value. Certainly is on a mission to help businesses build awesome user experiences by creating a digital twin of their best salesperson, and aims to improve how companies… | $650 3 live* bots, All essential features |
 Freshdesk Omni | Score9.5 out of 10 | N/A | Freshdesk Omni is an AI-powered, comprehensive solution for offering customers seamless experiences today and in the future. | $35 per month per agent |
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| Entry-level Setup Fee | $650 3 live* bots | No setup fee | ||||||||||||||
| Additional Details | * “Live bots” means bots in production on your website, in your app, on Social Media, etc. Additional live bots are available on Enterprise. On all plans, you can build as many bots as you want inside the Certainly Platform. | — | ||||||||||||||
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| Incident and problem management |
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| Certainly | Freshdesk Omni | |
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| Likelihood to Recommend | - | 7.3 |
| Usability | - | 8.2 |