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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Chatter (discontinued)

    Score9.3 out of 10
    N/AChatter was a collaboration platform with integration into the business process and the ability to conduct actions like approving expense reports and creating support cases from the activity feed itself. It was acquired by Salesforce and is currently discontinued.N/A

    Slack

    Score9.1 out of 10
    N/ASlack is a group messaging or team collaboration app that aims to simplify communication for businesses. Features include open discussions, private groups, and direct messaging, as well as deep contextual search and message archiving, and file sharing. Slack integrates with a number of other tools, such as MailChimp, Dropbox, and Google Drive. Slack was acquired by Salesforce in December 2020. The product is free to use, and also has paid plans with more features and greater controls. The…

    $8.75

    per month per user

    Pricing
    Chatter (discontinued)Slack
    Editions & Modules
    No answers on this topic
    Free
    $0
    Pro
    $7.25*
    per month per user
    Business+
    $12.50*
    per month per user
    Enterprise
    Contact Sales
    Offerings
    Pricing Offerings
    Chatter (discontinued)Slack
    Free Trial
    NoYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details—*Per active user, per month, when paying once a year. Pro is $8.75 USD per active user when paying month to month. Business+ is $15.00 USD per active user when paying month to month.
    More Pricing Information
    Community Pulse
    Chatter (discontinued)Slack
    Considered Both Products
    Discontinued Products
    Chose Chatter (discontinued)
    Chatter is a solid tool within Salesforce. Slack has become more commonplace within our organization, but the fastest way to find out what is going on within an account or opportunity is to check the Chatter feed. I think there are different uses for each of the tools, but …
    Incentivized
    Chose Chatter (discontinued)
    Slack utterly dominates chatter. Slack is searchable, has the use of channels. When you can sync it with Salesforce (there are multiple ways to automate alerts or notifications to be sent from Salesforce to Slack), it renders Chatter useless. Slack makes me never want to use …
    Incentivized
    Chose Chatter (discontinued)
    It is easier to use Slack for all external communication, but Salesforce is better for team communication.
    Incentivized
    Chose Chatter (discontinued)
    It is tough because there are several applications that allow for internal communication among teams. Chatter, however, is the only one that's native to Salesforce and allows for all communication to be attached to their respective artifacts. We use Slack in addition to Chatter …
    Incentivized
    Chose Chatter (discontinued)
    Chatter is great because it sits within Salesforce. If your organization is a Salesforce org, then Chatter is a great resource. It's secure and functional when sharing files and other sensitive material. Slack is similar in that you can communicate with peers, but I feel that …
    Incentivized
    Chose Chatter (discontinued)
    Skype is used more for audio calls. Chatter is used to track updates on items of interest in Salesforce. Chatter is deeply integrated with other Salesforce products. No other competing products come close. Slack is a traditional project management tool. So it does not compete …
    Incentivized
    Chose Chatter (discontinued)
    I've tried Slack and HipChat, but the aren'y integrated with Salesforce as much so I can't really compare. Yet we love Slack for many integrations and simplicity.
    Incentivized
    Chose Chatter (discontinued)
    Chatter allows you to converse in SFDC which is the core of any sales organization. Keeps everything under one roof.
    Incentivized
    Chose Chatter (discontinued)
    Chatter is much more basic than other solutions, mainly, because it is not the core product for Salesforce. It is great for basic communication needs, but if you are looking for a much more robust solution then I would recommend using an application that is more focused on …
    Incentivized
    Chose Chatter (discontinued)
    Chatter is integrated into the CRM software we are currently using, which is Salesforce. It is, for us, normal to use Chatter, as it is integrated on Salesforce. We don't have to use several different software to do our tasks.
    Incentivized
    Chose Chatter (discontinued)
    We utilize Chatter because it integrates best into our company's Salesforce strategy. My organization has invested a lot of time and resources into making Salesforce the platform for administrative reporting. Furthermore, Chatter integrates well and eliminates the need for …
    Incentivized
    Chose Chatter (discontinued)
    I have not used any other products besides Chatter. The only one comparable is Slack which I like as well. I like to keep my CRM a one-stop tool so Chatter works well to communicate with employees while using Salesforce. I highly recommend using Chatter on your CRM tool.
    Incentivized
    Chose Chatter (discontinued)
    Chatter is no comparison to apps like Slack, which is free. Slack provides all of the same features for the most part. The only reason we use Chatter, is because it is system-wide and easily integrates with our existing corporate software - not for its features. I hate to say …
    Incentivized
    Chose Chatter (discontinued)
    We used Chatter because it was bundled with Salesforce.com and for ease of use we used it as opposed to Slack or AIM. It helped keep everything under one hood.
    Incentivized
    Salesforce
    Chose Slack
    Slack was the product in place when I joined the company but after using it I can't believe I used anything else.
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    Chatter (discontinued)Slack
    Project Management
    Comparison of Project Management features of Chatter (discontinued) and Slack
    Feature
    Chatter (discontinued)
    8.3
    52 Ratings
    Slack
    8.3
    479 Ratings
    Task Management8.836 Ratings8.2310 Ratings
    Gantt Charts8.019 Ratings6.961 Ratings
    Scheduling7.930 Ratings7.9259 Ratings
    Workflow Automation8.932 Ratings8.4284 Ratings
    Mobile Access8.049 Ratings9.5460 Ratings
    Search7.944 Ratings8.8463 Ratings
    Visual planning tools8.833 Ratings8.0187 Ratings
    Communication
    Comparison of Communication features of Chatter (discontinued) and Slack
    Feature
    Chatter (discontinued)
    8.4
    54 Ratings
    Slack
    8.9
    488 Ratings
    Chat9.050 Ratings9.8488 Ratings
    Notifications7.153 Ratings9.1484 Ratings
    Discussions8.151 Ratings9.6473 Ratings
    Surveys8.034 Ratings8.1302 Ratings
    Internal knowledgebase8.036 Ratings7.8300 Ratings
    Integrates with GoToMeeting9.013 Ratings8.9110 Ratings
    Integrates with Gmail and Google Hangouts8.920 Ratings8.7182 Ratings
    Integrates with Outlook9.023 Ratings8.9120 Ratings
    File Sharing & Management
    Comparison of File Sharing & Management features of Chatter (discontinued) and Slack
    Feature
    Chatter (discontinued)
    8.5
    48 Ratings
    Slack
    8.7
    461 Ratings
    Versioning8.828 Ratings8.4229 Ratings
    Video files8.833 Ratings8.9412 Ratings
    Audio files7.930 Ratings9.1403 Ratings
    Document collaboration8.941 Ratings8.5318 Ratings
    Access control8.034 Ratings8.4305 Ratings
    Advanced security features8.929 Ratings8.4264 Ratings
    Integrates with Google Drive9.018 Ratings9.0211 Ratings
    Device sync8.027 Ratings9.1339 Ratings
    User Ratings
    Chatter (discontinued)Slack
    Likelihood to Recommend
    9.0
    (56 ratings)
    9.4
    (489 ratings)
    Likelihood to Renew
    8.1
    (2 ratings)
    10.0
    (23 ratings)
    Usability
    7.3
    (7 ratings)
    9.2
    (103 ratings)
    Availability
    -
    (0 ratings)
    10.0
    (1 ratings)
    Performance
    -
    (0 ratings)
    10.0
    (1 ratings)
    Support Rating
    7.6
    (27 ratings)
    10.0
    (66 ratings)
    Implementation Rating
    -
    (0 ratings)
    10.0
    (3 ratings)
    Configurability
    -
    (0 ratings)
    10.0
    (1 ratings)
    Ease of integration
    -
    (0 ratings)
    7.0
    (1 ratings)