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Churn360 vs. Cisco Webex Experience Management (discontinued)

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Churn360

    Score10 out of 10
    N/AChurn360 brings customer data that exists in various sources into one single view making it easier for Customer Success Managers to get a complete picture of the customer. Churn360 integrates with third party customer communication software to brings all communication related to one customer in a single place, and integrates with financial systems like Chargebee and usage tracking softwares like Segment to bring in all the data the data needed to understand the health of the customer in one…

    $398

    per month

    Cisco Webex Experience Management (discontinued)

    Score8.6 out of 10
    Mid-Size Companies (51-1,000 employees)
    Cisco Webex Experience Management (CloudCherry, before being acquired by Cisco) was a real-time, omni-channel Customer Experience Analytics and Sentiment Mapping product that helps customer-facing brands track, measure and improve customer delight. The product has been discontinued and is no longer available.N/A
    Pricing
    Churn360Cisco Webex Experience Management (discontinued)
    Editions & Modules
    Startup
    $399
    per month 1 - 4 CSM
    Professional
    $799
    per month 5 - 9 CSM
    No answers on this topic
    Offerings
    Pricing Offerings
    Churn360Cisco Webex Experience Management (discontinued)
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Features
    Churn360Cisco Webex Experience Management (discontinued)
    Security
    Comparison of Security features of Churn360 and Cisco Webex Experience Management (discontinued)
    Feature
    Churn360
    10.0
    1 Ratings
    Cisco Webex Experience Management (discontinued)
    -
    Ratings
    Role-based user permissions10.01 Ratings00 Ratings
    Platform & Infrastructure
    Comparison of Platform & Infrastructure features of Churn360 and Cisco Webex Experience Management (discontinued)
    Feature
    Churn360
    10.0
    1 Ratings
    Cisco Webex Experience Management (discontinued)
    -
    Ratings
    API10.01 Ratings00 Ratings
    Customer Data Extraction / Integration
    Comparison of Customer Data Extraction / Integration features of Churn360 and Cisco Webex Experience Management (discontinued)
    Feature
    Churn360
    10.0
    1 Ratings
    Cisco Webex Experience Management (discontinued)
    -
    Ratings
    Product usage10.01 Ratings00 Ratings
    Help desk / support tickets10.01 Ratings00 Ratings
    Customer Success Management
    Comparison of Customer Success Management features of Churn360 and Cisco Webex Experience Management (discontinued)
    Feature
    Churn360
    10.0
    1 Ratings
    Cisco Webex Experience Management (discontinued)
    -
    Ratings
    NPS surveys10.01 Ratings00 Ratings
    Customer profiles10.01 Ratings00 Ratings
    Automated workflow10.01 Ratings00 Ratings
    Internal collaboration10.01 Ratings00 Ratings
    Customer health scoring10.01 Ratings00 Ratings
    Customer segmentation10.01 Ratings00 Ratings
    CSM Reporting & Analytics
    Comparison of CSM Reporting & Analytics features of Churn360 and Cisco Webex Experience Management (discontinued)
    Feature
    Churn360
    10.0
    1 Ratings
    Cisco Webex Experience Management (discontinued)
    -
    Ratings
    Customer health trends10.01 Ratings00 Ratings
    Engagement analytics10.01 Ratings00 Ratings
    Dashboards10.01 Ratings00 Ratings
    User Ratings
    Churn360Cisco Webex Experience Management (discontinued)
    Likelihood to Recommend
    10.0
    (1 ratings)
    9.0
    (13 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    9.0
    (1 ratings)
    Usability
    -
    (0 ratings)
    8.2
    (1 ratings)
    Support Rating
    -
    (0 ratings)
    8.2
    (1 ratings)